USCCA Opiniones 

Respuesta de USCCA

2 may 2024

Thank you so much for your kind words and for being a long-time member of USCCA, Marc! We greatly appreciate your support and are glad to hear that we've been able to assist you whenever you need information or help. Your recommendation means a lot to us! If you ever need anything else or have any questions, please don't hesitate to reach out.

Respuesta de USCCA

Actualizada el 1 may 2024

This is great to hear, Bert! We appreciate you sharing your positive experience and are glad to hear that you've had consistently positive interactions with our advisors. We're grateful for the opportunity to assist you and if you ever need anything in the future, please don't hesitate to reach out.

Respuesta de USCCA

23 abr 2024

Angela, your feedback means a lot to us. We're delighted that our team delivered a professional, helpful, and kind experience for you. Ensuring our members grasp all their membership benefits is paramount, and we're glad we could provide clarity. Thank you for sharing your thoughts; we're excited about the opportunity to assist you again down the road!

Feel free to contact us anytime at 877-677-1919.

Respuesta de USCCA

23 abr 2024

Tiffany,
We completely understand your frustration over the situation and apologize for your experience. The feedback that you also left on BBB regarding this situation has been responded to, but for clarity, we would also like to extend the information here.

It was never our intention to mislead you in any way. We have reviewed all of the calls, emails, and notes on your account to gain a better understanding of what happened and be able to improve our processes moving forward. During your initial contact on 01/23/2024, we never intended or stated that we would put your account on hold or suggested that it was canceled. Our goal was to offer flexibility given the circumstances leading to your decision to cancel. We proposed covering next month’s fee and following up with you in March to ensure you still wished to continue your membership. We appreciate that you found this arrangement to be helpful and as promised, we reached out via phone on 3/14/2024 and left a voicemail to confirm your continued membership. Unfortunately, despite our efforts, we didn’t receive a response from you until your call in April, which led to the charge for March and the continuation of your membership to prevent any lapse unknowingly.

As of your contact on 04/20/2024, your membership was canceled. There will be no further charges from us. Additionally, as there was confusion about the status of your membership after the February payment was waived, we have refunded the payment that came out in March for you. There will be a check mailed to you for $39.11. Again, we apologize for the frustration that you have experienced. Please let us know if there is anything else that we can do to further assist you. Take care and stay safe!

Respuesta de USCCA

22 abr 2024

Thank you for your long-standing support and loyalty to USCCA for the past 10 years, Dan! We’re delighted to have been your dependable resource for all things concealed carry-related, and we’re proud to provide the added peace of mind with our membership benefits, including self-defense liability insurance.

Your kind words about our service mean a lot to us, and we’re grateful for the opportunity to serve you all these years. If you need anything, please don’t hesitate to reach out.

Respuesta de USCCA

19 abr 2024

Bryce, thank you so much for your support, kind words, and loyalty! We are honored to have you as a member of our family and thrilled to hear how positive your experience with us has been! When our members contact us, the goal is not only to provide answers and assistance but to share an exceptional experience with everyone. We appreciate you sharing your feedback so that we may let it continue to drive us towards being the best partner and resource possible to all who trust us to be a part of their self-defense journey. Thank you for allowing us to be a part of you and your family’s lives! As you continue to take advantage of all the benefits of membership, please don’t hesitate to let us know if there is something you’d like to see more of in the magazine or your online education and training. We truly value getting to hear the voices of members like you! Please continue to take care and stay safe!

Respuesta de USCCA

5 abr 2024

Thank you so much for your kind words, Jim! We're delighted that our advisor was able to assist you effectively and address your concerns. It's great to hear that you found the training videos provided by USCCA to be excellent—they're designed to empower and equip individuals like yourself with the knowledge and skills necessary for responsible firearm ownership and use. Thank you again for choosing us as your trusted resource, and please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with.

Respuesta de USCCA

15 mar 2024

We greatly appreciate your wonderful review! It's fantastic to hear that our team was able to simplify things for you and provide helpful assistance. Ensuring a smooth and positive experience for our customers is always our goal, and we're delighted that we succeeded with you.

Thank you for your support, and we look forward to continuing to meet your needs in the future. If there's anything else we can assist you with, please feel free to reach out.

Respuesta de USCCA

13 mar 2024

We are so glad to hear that you had a positive experience calling in for help, Willie! Providing excellent customer service is something we take pride in, and it sounds like Jessica delivered just that for you. We’re thrilled that she was able to resolve your issue and make sure you felt taken care of.
Your kind words mean a lot to us and serve as a reminder of why we do what we do. Please remember that we’re always here for you, so don’t hesitate to reach out if you ever need assistance in the future. Thank you for being a part of the USCCA family, and stay safe out there!

Respuesta de USCCA

13 mar 2024

New at the job and already killing it! We’re beyond happy to hear about your positive experience with Kelly and we thank you for taking the time to share, Tom! It’s never fun when something you order isn’t quite what you were looking for, but we’re grateful to be able to provide an easy and free way to return items. Hopefully, you will be as pleased with your next purchase as you were working with Kelly! This feedback serves as a great reminder of why we do what we do and hire the people we have. Please know that we’re always available should you have any other questions or issues! Stay safe!

Respuesta de USCCA

8 mar 2024

Thank you so much for leaving a kind review, Antoinette! We're thrilled to hear that you love USCCA and find it to be the best company for self-defense and protection. Your recommendation means a lot to us, and we're here to support you on your journey to protect yourself and your family. If you ever have any questions or need assistance, feel free to reach out. Stay safe!

Respuesta de USCCA

Actualizada el 27 feb 2024

Thank you for taking the time to leave a review for us, Darcy.

We apologize for the experience you and your dad had with our customer service. I understand how you both must be feeling and it’s disheartening to hear that the interaction left a negative view of the USCCA with you both. We appreciate your taking the time to leave an honest review and allow us the opportunity to investigate.

Our primary goal is to provide exceptional customer service and assist our customers with their requests, including cancellations, without undue pressure. After reviewing the calls on your Father's Account, multiple coaching opportunities did arise. It is never acceptable for a Member of our team to come across as rude or condescending.

Our team is dedicated to ensuring that each member’s decision to cancel their membership is a thoughtful one, given the importance we place on the value it brings. While we strive for clarity and understanding during these conversations, we acknowledge that the manner in which the advisor handled your situation fell short of our service standards. We have taken immediate steps to address this by providing the necessary coaching to the advisor.

Your feedback will be used to improve our training processes and ensure that all our representatives provide a positive and helpful experience.

Please feel free to reach out to us at 1-877-677-1919 or support@uscca.com if you have any questions or additional concerns.

Respuesta de USCCA

Actualizada el 27 feb 2024

We appreciate your feedback Kenny and the time you spent as a valued member of our community. We understand your concerns regarding the pricing change, and we’d like to provide some clarity on the matter.

Firstly, we’d like to sincerely apologize for any confusion or miscommunication regarding rates based on sustained loyalty. As with any product or service, pricing adjustments are sometimes necessary to reflect the added value of said product or service. We are constantly looking for new education and training as well as membership enhancements that provide members with the necessary tools and resources to be responsibly armed Americans. Although pricing is subject to change along with these enhancements to membership, it is also an ongoing goal to keep pricing as manageable for our members as possible. This is why membership pricing has only increased one time in the history of the organization, but we have never committed to keeping pricing fixed indefinitely.

In Oct 2020 the USCCA retired the Self-Defense Shield Protection Plan and purchased a Self-Defense Liability Insurance policy, which was issued to the association. All members, regardless of membership level become additional insureds on that policy. On November 1, 2022, this policy was improved to provide no limit defense expenses for a covered act of self-defense. The listed annual limits of liability apply to civil damages ($2,000,000 per policy period), incidental expenses ($20,000 per incident), and bail ($100,000 per incident).

We proactively communicated the price adjustments to our members through a comprehensive approach. Before their renewal dates, all members, irrespective of their level, were informed about the price increase through a thoughtfully crafted series of communications. This included both email correspondence and a physical mailer, ensuring that our members received clear and timely notifications.

We hope this provides clarity. If you have any further questions or would like to discuss this in more detail, please don’t hesitate to contact our customer service team at 1-877-677-1919.

Respuesta de USCCA

Actualizada el 27 feb 2024

Hi, JH. Thank you for sharing your feedback on our membership as we appreciate the opportunity to chat openly about your concerns.

Since November 1, 2022, there has been no cap on defense expenses for a covered act of self-defense. This applies to civil or criminal cases and covers all reasonable and necessary expenses incurred to defend the member including things like court costs, court taxes, and expert witnesses. Additionally, a $2,000,000 annual allowance for civil liability damages may be awarded as the result of a civil suit after a covered incident/occurrence. This means if you have a covered incident and you are sued civilly as a result - any damages awarded to the plaintiff (the person suing you) in court - up to $2,000,000 - could be covered by this allowance. Regarding bail bond coverage, bail bond is a stand-alone line item that would be available up to each claim limit of $100,000. How that is handled would be under that state’s rules and regulations.

In addressing the recovery clause, the insurance company cannot and will not provide coverage for incidents that were not self-defense. This provision gives the insurance company the ability to recoup amounts paid in the event it is later determined that the incident in question was not an act of self-defense. All responsibly armed Americans would agree that if what was initially presented as a lawful act of self-defense turned out to be a black-and-white first-degree murder, the insurance company should be able to recoup payments. It is also important to note, that the USCCA’s insurer has defended thousands of members, paid millions in coverage, and has never sought to recover any of the legal fees paid on behalf of members.

Importantly, there are no exclusions in the policy regarding volunteer church security teams. We have many church security teams that are currently USCCA members. It’s essential to recognize that these teams and individuals are acting in their individual personal capacity, not in the scope of their employment.

Lastly, determining whether or not a case meets the criteria for self-defense is not something that is taken lightly. Because of this, the determination is based on the facts of each individual case as they are presented. Those facts are reviewed by the insurance company, just like they are reviewed by any lawyer you may hire, to determine if they support a self-defense argument.

We hope this provides clarity. If you have any further questions or concerns, we encourage you to reach out to our customer service team at 1-877-677-1919.

Respuesta de USCCA

31 ago 2023

Thank you, Mark, for sharing your positive experience with the USCCA. We appreciate your review and are thrilled to know that our services have provided you with a sense of security.

We’re honored to have played a role in helping you feel prepared and empowered. Your endorsement of our services on various forums reaffirms our commitment to providing the best services possible.

Thank you once again for your trust in us. We apologize for the delay in our response, as we were not yet present on this platform. We would love to hear how you are enjoying the self-defense education and training that is included with your membership! Don’t hesitate to contact us at any time; our support is available 24/7.

Stay safe!