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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Slight mistake when placing my order was quickly, without fuss, corrected when I spoke to Sam (Warburton) in customer services. The service from the company as a whole is exemplary. I am very happy to... Ver más

Valorada con 5 estrellas sobre 5

I’ve been using Vapemate for many years and I can’t really fault any aspect of their offering or imagine using anyone else. Apart from good quality liquids at a good price, their rewards prog... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Always experienced great customer service with Vapemate, prompt and personal response every time and any issues that do arise are dealt with swiftly. A recent order was damaged in transit by the third... Ver más

Valorada con 5 estrellas sobre 5

I’ve been using Vapemate for around a year now and have been super happy with them. Great prices and great customer service. They’re very quick to resolve any concerns when you reach out! Only concer... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos
  2. Tienda de vaporizadores

Sobre Vapemate

Escrito por la empresa

Vapemate offers a massive range of eliquid and ecigarette hardware online at www.vapemate.co.uk.

There's eliquid to suit every vaping requirement, with starter kits for beginners to dripping, squonking and sub-ohm kits and tanks for the most advanced vapers. We have brilliant tasting shortfills and an incredible range of DIY concentrates and accessories.

Plus our customers can enjoy regular rewards with Vapemate Reward Points and our VIP scheme. Or choose a subscription to get your favourite eliquid delivered each month.

All our eliquid is:

-100% British made and produced at our facility in the UK

- Has more than 150 Flavours across our 3 ranges giving you a superb selection

- 0mg to 18mg nicotine strengths available

- Multiple VG options across our ranges: Origins (30% VG), Classic (50% & 70% VG), & Directors Cut (Max VG) & Shortfill Max VG.

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

920 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,6

Todas las opiniones

(920)

27 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Brilliant would highly recommend.

Brilliant would highly recommend.
I’ve spent a good thousand or two with this company over the years very reliable never really had any problems with them.
I think I’ve only had 1 maybe 2 issues with shipping but was promptly sorted by the fantastic team at VapeMate

13 de octubre de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

No contact from company

I placed and paid for an order almost two weeks ago and have received nothing. I have emailed and phoned the company and have received no response. I am wonder whether I have been scammed and whether this company is real. Very poor service.

20 de agosto de 2019
Opinión espontánea
Valorada con 2 estrellas sobre 5

Bad Customer service and delivery policies

Made an order, Paid overnight delivery and the delivery didn't arrive. APC (the Courier company) advise the driver didn't deliver as he just finished his shift and my package would be with me the week after (paid for overnight delivery). Contacted Vapemate to ask for a refund for the 4.99 delivery cost, had no reply for days, so I message via the website's chat and was told

"On infrequent occasions, Next Day Delivery can be affected by operational issues with our partners and may arrive later than planned. We cannot be held responsible for operational issues with our partner services but will operate in line with their policies in such an event." and

"In line with there policy it has to be 2 working days late"

15 de mayo de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

bad eliquid experience

I was looking to try some new eliquid so I thought I would give them a try what a mistake
rhubarb and custard artificial chemical taste no hint of either flavor
pina colada overly sweet, not pleasant
not expensive but anything you pour down the sink is bad value

25 de febrero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

I've been using Vapemate for years

I've been using Vapemate for years. First buying regular eliquid, then shortfills then more recently DIY eliquid. Lots of flavours, normally quick delivery, choice of delivery options, loyalty is rewarded with savings.

The real test for a company is how they react when they make a mistake. I recently had an order that was messed up when I received it (several wrong items). With quick replies through email a Vapemate employee immediately accepted fault and apologised, in a human way, told me to keep the incorrect items, and she promptly arranged to send me the missing items which arrived within a couple of days.

My only complaint of Vapemate is that they stopped using DPD. I love DPD because you can track them and know when they are going to deliver, and you can state on the DPD app where you want your parcel left if you are not going to be in. With the replacement, APCovernight, you have absolutely no idea when they are going to come so you can either stay in all day or take the risk and go out (obviously they always deliver during that one hour when you are out!) To those reading, there are also Royal Mail options, but I did enjoy the free courier options with DPD for orders over £50.

23 de febrero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service and products

Can’t rate Vapemate highly enough. Delivery was super quick, they do voucher codes which is nice as you can save a little bit on your orders. Free delivery over a certain amount and great customer service by phone and e-mail.

I messed up my own order by buying the wrong ohm coils. I didn’t try the coil until a couple of weeks after I received my order, realised they weren’t what I liked and after calling Vapemate they were happy for me to send the unopened boxes back for an exchange for the ones I wanted. Stacey who I dealt with was very helpful stayed in contact through the whole process and sent the new coils out to me the same day they received them back. She sent them by courier and has not charged me for the postage. Stacey went over and above what I was expecting.

I haven’t really stuck to one e-cig supplier before as they haven’t ticked all the boxes but I will now be sticking with Vapemate for sure.

6 de febrero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love the product and the company.

A great company to deal with, I found them super helpful and efficient on the phone. I love the eliquid flavours and it's great quality, The price is very good, I have tried many other brands but Vapemate have came out tops for me.

30 de enero de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad customer relations

After being a customer for several months, an order I made was sent to the wrong address. I contacted Vapemate and they told me it was my fault, despite my address being saved to my account. They refused to admit any blame or offer any kind of refund. I guess they thought the cost of that one order was worth more than my continued custom.

The only good thing to come of it was that I have since realised that Vapemate grossly overprice some of their products and I have since found the same quality for a quarter of the price elsewhere.

30 de enero de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad experience

I was waiting 4 days for dispatch, batteries was just thrown in the package without any protection. Amazing. It was my first and probably last order.

17 de diciembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great!!

Great!!
Been using Vapemate for years, and always consistent products with amazing service! Won't shop anywhere else!

29 de octubre de 2018
Opinión espontánea

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