Nice website; nice blokes. Had a minor issue with a stock item but they reached out offering a solution & resolved it immediately - & ‘POSSIBLY’ the coolest name for a vape shop.
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Consulta las opiniones de los clientes
Can't praise them enough. Very understanding and helpful. Every time I visit always greeted as an important customer even if I spending £5 or £100. No pushy sales blah blah just professional advice. G... Ver más
La empresa ha respondido
Amazing company, went above and beyond to help me get the vape juice and coils i wanted. I really can't recommend these people high enough. Very professional and customer focused from start to fi... Ver más
La empresa ha respondido
Entered the amazing new shop location today, and what a beaut it is! Without even mentioning the array of products they have, the new fit is stunning, with inviting relaxed decor, and freindly smiles... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Vapeology first opened in 2014 by owner Matthew Abercrombie. His mission was to find an alternative to smoking and to help as many people as possible quit by switching to vaping. In the early days, the media gave it a bad name, but as more testing by physicians has come about, like the Royal College of Physicians and being endorsed by the NHS, Vaping has come a long way in being the best cessation for quitting smoking. Vapeology has expanded massively, and due to customer support, we moved to a bigger store in 2019. We pride ourselves on our customer service and wouldn't be where we are today without our customers. The reviews we receive are truly heartwarming and fuel us to better ourselves every day. Thank you for all the reviews and support along the way. The vapeology family is forever growing.
Información de contacto
Vapeology, 2A New Street, ASHFORD, TN24 8UU, UNITED KINGDOM, TN24 8UU, Ashford, Reino Unido
- 08002118014
- info@vapeology.com
- www.vapeology.co.uk
4,9
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very helpful and very pleasant always…
Very helpful and very pleasant always helpful
12 de junio de 2026
Respuesta de Vapeology
Thank you for the 5-star review karen.
Vapeology.
Excellent professional service and…
Excellent professional service and knowledge
Friendly personal service
Feels like visiting a friend
Top range products
11 de junio de 2026
Respuesta de Vapeology
Thank you for the 5-star review and your support, Ivor. We really appreciate you.
Vapeology.
First class service thankyou again wayne
10 de junio de 2026
Respuesta de Vapeology
Thank you for the 5-star review, Wayne. We appreciate your support.
Vapeology.
Best in Ashford. 5star shop
Can't praise them enough. Very understanding and helpful. Every time I visit always greeted as an important customer even if I spending £5 or £100. No pushy sales blah blah just professional advice. Great staff, nice well stocked shop. Highly recommend. 👍
25 de abril de 2026
Respuesta de Vapeology
Thank you so very much for the outstanding review, Jon. That has really made our day to hear such kind words.
Thank you for taking the time to support us.
Vapeology.
Respuesta de Vapeology
Thank you for the review, Mark. Is there anything that we could have done better in your opinion that could get us a 5-star review from you?
Vapeology.
Professional and really good staff
Professional and really good staff , excellent service , guys overe there know what they do and even if they are missing anything on shelf they willing to go to back room to look for it . Will be back there anytime I'm in Ashford
31 de mayo de 2026
Respuesta de Vapeology
Thank you for the outstanding 5-star review, Piotr. we appreciate you chooseing to shop with us.
Vapeology.
Always good choice and great sevice
31 de mayo de 2026
Respuesta de Vapeology
Thank you for the 5-star review, Paul. We appreciate your support.
Vapeology.
Respuesta de Vapeology
Thank you for your 5 star review,Annie. we appreciate your support.
Vapeology.
I wasn't happy that my order arrived a…
I wasn't happy that my order arrived a day late, I ordered before 12 and expected ne t day delivery. This didn't happen.
20 de mayo de 2026
Respuesta de Vapeology
Thank you for your review, Neil. I apologise for the bad experience with your delivery. Unfortunately, we can't control what happens with deliveries once they're handed to the delivery company.
But I will happily refund the cost of next-day shipping for the inconvenience.
i know this wont fix the issue but i hope it helps.
Vapeology.
Great service by the guys in store at…
Great service by the guys in store at Ashford. Very helpful and knowledgeable
19 de mayo de 2026
Respuesta de Vapeology
Thank you for the 5-star review, Jay. We truly appreciate your support.
Vapeology.
Amazing company, customer focused and theu go above and beyond to help
Amazing company, went above and beyond to help me get the vape juice and coils i wanted.
I really can't recommend these people high enough.
Very professional and customer focused from start to finish and I really appreciate the gift for the inconvenience even though it was out of the stores control.
Very helpful and stress free experience from beginning to end, fast shipping too..Thank you
9 de febrero de 2026
Respuesta de Vapeology
Thank you so much for this outstanding review, Terri. We really appreciate you taking the time to support us, and we are so happy that you had a great experience with us.
Thank you.
Vapeology.
Respuesta de Vapeology
Thank you for the 5 star review chris , we pride our selves on our customer service and the boys really appreciate the fantastic feedback !
I had aService text message letting me know my…
I had a text message letting me know my ordr was ready to collect
Staff always very helpful
7 de mayo de 2026
Respuesta de Vapeology
Thank you for the 5-star review, Peter. We always try to help where we can, and we really appreciate your support.
Vapeology.
Respuesta de Vapeology
Thank you for the 5-star review, Mandy. We truly appreciate you taking the time to support us.
Vapeology.
Respuesta de Vapeology
Thank you for the 5-star review, Dan. We really appreciate your kind words and support.
Vapeology.
Respuesta de Vapeology
Thank you for the 5-star review. We really appreciate your support.
Vapeology.
Easy to use website and speedy delivery
14 de abril de 2026
Respuesta de Vapeology
Thank you for the 5-star review, David. We truly appreciate your support.
Vapeology.
Great customer service
Great customer service (they rang to check when I accidentally ordered the same thing twice) and the products were excellent too.
13 de abril de 2026
Respuesta de Vapeology
Thank you for the amazing 5-star review, Leila. We truly appreciate your support.
Vapeology.
Friendly staff
Friendly staff, helpful, had what I required in stock at a good price.
7 de abril de 2026
Respuesta de Vapeology
Thank you for the 5-star review, Roger. Your support is very much appreciated.
Vapeology
Kitted me out with a great new vape and…
Kitted me out with a great new vape and it works like a charm
1 de julio de 2025
Respuesta de Vapeology
Thank you for the 5-star review, Christopher. Glad we could help you with the new kit.
Vapeology.
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