Verty Furniture Opiniones 

110
•
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Unusual shaped benches with thick weighty iron legs, look absolutely fabulous, a perfect match for our new unusal design dining table. The benches are well crafted, lovely wood, strong and easy yo man... Ver más

Valorada con 1 estrellas sobre 5

Ordered a £699 table via B&Q, returned it the following day as it was too small for what we needed. It has now been over a month that we have still been fighting for a refund as the seller doesn’t cur... Ver más

Valorada con 5 estrellas sobre 5

Bought 2 items nest of table and mango wood sideboard really happy with quality and delivered next day as driver was supposed to deliver that area next day although they mentioned 7-10 days delivery... Ver más

Valorada con 5 estrellas sobre 5

We had some concerns about a colour match for some other Mango wood furniture, however we liked the look of the image of the tv unit on line and decided to proceed with the purchase. We had sear... Ver más

Información sobre la empresa

  1. Tienda de muebles
  2. también en la categoría
  3. Tienda de mobiliario para cocina
  4. Tienda de mobiliario para oficinas
  5. Tienda de mobiliario rústico
  6. Tienda de muebles de pino
  7. Tienda de muebles para dormitorio

Escrito por la empresa

High quality Indian wood furniture at great prices. Beautiful rustic craftsmanship using reclaimed industrial materials. Fast nationwide UK delivery.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

110 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,5

Todas las opiniones

(110)

40 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Unique design at Great price

I found a unique design of TV corner stand that would fit in perfectly to our room. It was made of solid wood and it was at a great price.
It was delivered complete and well packed, (only had to screw on the door handles), within a couple of weeks.
So overall we received excellent service.

12 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Unique furniture from…

Lovely unique piece of furniture from Verty. The corner TV unit looks slightly retro & fits perfectly. It has colour variations which add to its charm.
A great piece of furniture, quirky & individual.
It took a little while for it to be ready for delivery but the company replied quicky to my enquiry email.
On the day, I'd arranged for an early
delivery (between 6-9am) due to work.
I asked for an early one if poss & it arrived at 6 am. Perfect time to suit.
Thankyou Verty, very chuffed with my purchase!

30 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent!

Ordered online with absolute ease and delivery was made about four days later! Someone actually called to a couple of days beforehand to confirm the delivery. Great product too. Fantastic quality and looks great. Very pleased indeed.

17 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Tables well made and sturdy.

The nest of tables were delivered when informed and were very well packed and protected. They are very sturdy and well built and the colour we choice looks very rich.Delighted with them.

8 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

The Range

Easy to order on the website, very fast and efficient service throughout. The item was delivered before the expected delivery date and was informed all the way through the process.

20 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Service was very good

Service was very good, cabinet is what we wanted

8 de agosto de 2023
Opinión espontánea
Logotipo de Verty Furniture

Respuesta de Verty Furniture

Many thanks for taking the time to review your purchase and glad you are happy with both the item and service received.

Valorada con 5 estrellas sobre 5

Amazing customer service!

The customer service from Su and the team was second to none. I ordered a beautiful bookcase via B&Q and they didn’t give me an option to upgrade delivery. It’s a 50kg item but Su arranged for delivery to the room for an extra £20 to cover insurance.
The brilliant courier (I didn’t catch their name - so sorry!) did a magnificent job. The bookcase looks amazing and work every penny.
Thank you all so much for your assistance!

28 de febrero de 2023
Opinión espontánea
Logotipo de Verty Furniture

Respuesta de Verty Furniture

Hi Ellie, really pleased that you are happy with both the item and the service. Many thanks for taking the time to leave a review.

Valorada con 5 estrellas sobre 5

Great communication and table!

Ordered a coffee table to be delivered in Scotland. Very responsive and communicative on delivery and table looks great!

7 de febrero de 2023
Opinión espontánea
Logotipo de Verty Furniture

Respuesta de Verty Furniture

Many thanks JM 2 it is great to hear that you are happy with both the product and the service.

Valorada con 1 estrellas sobre 5

Shocking customer service by one agent

Shocking customer service, I bought a lamp via The Range from this company the lamp was faulty, I called their helpline for advise and was spoken to in the most patronising and condescending way! The man I spoke to made it sound like I didn't know how to screw in a light bulb (turns out they are telling people the wrong size bulb) after numerous emails they sent a replacement out, they said they would call to arrange the exchange, I asked them to email me as I can't always answer my phone they called, so called back only to be told in a very curt manner wait for the voicemail! I don't have a voicemail so called back again to be patronised again and to be told the driver would set the lamp up and it would have a bulb in it! The whole experience was awful and would not recommend buying anything from this company.

In response to your comments, I did not refuse to give my details so this is a false statement! I work in a contact centre so understand the importance of going through DPA, I gave the agent my name and he said to listen to the voice mail, how would he know who I was if I hadn’t given him my name. It is the patronising manner of the agent I first spoke to that was shocking and who I spoke to again to sort collection/swapping the original lamp. I spoke to a lady who was helpful and understanding in as well as the person on email. I did send you emails, to chase the replacement lamp. It was your choice to send your own driver to swap the lamp, this was not a request made by me. I am happy with the resolution and did contact to to tell you about the incorrect bulb size on your website (which is still incorrect 14/2/23). Again it was the manner of the agent who I spoke to that I have the issue with. It was awful.

1 de febrero de 2023
Opinión espontánea
Logotipo de Verty Furniture

Respuesta de Verty Furniture

Dear Charlotte, we are extremely sorry that you feel that you have had a bad experience with our company. We do our best to ensure that any issues with our products are dealt with in a timely fashion and as such we responded to all your correspondence immediately and apologised that you had received a faulty item.
The reason you were asked to listen to the voicemail is that due to data protection when you called and refused to give your name / postcode we could not give any information to you over the phone.
To rectify the issue we sent our own driver with a replacement lamp and bulb and the driver spent time on delivery to wait until you had checked the item thoroughly and were happy with it before leaving.
Apologies again if you felt that you were treated badly as this is not something that we accept for our customers and customer service is always a priority. We were under the impression that you were happy with the resolution as you did not contact us to advise your displeasure.

Valorada con 5 estrellas sobre 5

Thought we would have to wait 10 days…

Thought we would have to wait 10 days for delivery but nicely suprised to receive a call from the delivery company asking of they could deliver the day after ordering, because they were in the area. Furniture arrived and we love it. Just what we wanted.

12 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service

Amazing service, great communication and very helpful!! I am so pleased with my new sideboard 😍 very good quality and looks so glamorous! I highly recommend!

11 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID THIS COMPANY - Shocking customer care!

Ordered two identical side tables (Dakota Dark Mango H Table) through The Range (Range+ partner Verty furniture who are also the same company as Indian Hub) - one week apart. Second table arrived damaged. It was then replaced by a poor quality table that was a completely different colour and half the weight of the original one. This was rejected the day it was received.
Had an absolute nightmare from start to finish in trying to get this replaced and then then refunded. Had to make a formal complaint to the range as they would not even provide me with a returns address. When I eventually got the returns address and returned the table they failed to refund me. They failed to respond in any way to my numerous communications. I was only able to get my money back after raising a dispute with PayPal and then PayPal awarded in my favour.
I would never ever purchase from this group of companies again. The customer service is shockingly bad from both the range and Verty furniture (indian hub) and they do not refund you when goods are returned.
They deliver items at a completely unreasonable time as well. Our delivery arrived at 5.50am which really added insult to the whole experience with these companies.
We then tried to order the same table through a different company- 4Living furniture - whom we thought would use a different supplier. Unfortunately they did not and we had a call from Indian Hub - who were providing the goods for 4Living furniture - advising delivery scheduled between 6am and 9am. We then had an email stating as we had purchased and returned goods from that supplier before we would not be able to arrange for its return if there was anything wrong with it. We immediately cancelled our order as we did not want to take the risk of another poor quality table arriving. 4Living furniture were very good with their customer service and they refunded us immediately without any issues.

7 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service! We ordered the tv unit on bank holiday Monday, and it arrived first thing Wednesday morning, so within two days. Excellent quality product, we’re really pleased with it. Very glad we found the website.

31 de agosto de 2022
Opinión espontánea

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