Vets Now - Middlesbrough Opiniones 119

TrustScore: 4.5 sobre 5

4,3

Sopwith Close, Preston Farm Industrial Estate, TS18 3TT Stockton-On-Tees, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Pet emergency on Sunday rung them they were very calm took details and sent me directions on how to get there. On arrival was greeted at the door. Amazing caring lady vets who looked after my dog wi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Friendly, knowledgeable and helped our pet through Sunday and overnight. Organised a really good referral surgeon for his operation the next day.

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I have no complaints whatsoever about the treatment received at Vets Now. Time was taken to explain our options and staff were very caring, compassionate and honest. We did not have to wait that lon... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

We came as I had stood on our puppy’s paw and we were worried. We were in the surgery 7 minutes and there was nothing wrong with her we were charged £302 plus the vet was laughing saying ohhh is this... Ver más

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Información sobre la empresa

  1. Servicio veterinario de emergencia
  2. Veterinario/a

Sobre Vets Now - Middlesbrough

Escrito por la empresa

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Información de contacto

  • Sopwith Close, Preston Farm Industrial Estate, TS18 3TT, Stockton-On-Tees, Reino Unido

  • 01642 269398

4,3

Excelente

TrustScore: 4.5 sobre 5

119 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Emergency treatment

We had to use Vets now, out of hours and in an Emergency. They were quick to diagnose, respond and treat my Dog. They were able to tell us the cost of the treatment up front, so that we could make an informed decision. The Vet and nurses were very caring and professional.

13 de octubre de 2025
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Respuesta de Vets Now - Middlesbrough

Good morning Sarah, we appreciate you sharing your experience with us. We're happy to hear that our team responded quickly and professionally in an emergency and that you were informed about the treatment costs upfront. It's great to know your dog received caring treatment from our team at Vets Now Middlesbrough

Valorada con 4 estrellas sobre 5

Accessible service out of hours

Accessible service out of hours, friendly vet, cat now fine. Glad I went on a Saturday, although expensive

1 de noviembre de 2025
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Respuesta de Vets Now - Middlesbrough

Good afternoon Nicola, we appreciate your feedback and are glad your cat is doing well. We aim to provide accessible and friendly service, even on weekends. We appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Valorada con 5 estrellas sobre 5

Kind

Kind, helpful and easy to access

14 de septiembre de 2025
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Respuesta de Vets Now - Middlesbrough

Good afternoon, we are extremely happy to hear that we were helpful and accessible. Thank you for your positive feedback; we appreciate it.

Valorada con 5 estrellas sobre 5

Excellent 👍 service and advice was good…

Excellent 👍 service and advice was good , although vey expensive, bill was explained and estimate given before hand

14 de septiembre de 2025
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Respuesta de Vets Now - Middlesbrough

We're glad you found our service and advice excellent. We appreciate your feedback regarding the cost and clarity of the estimate provided beforehand. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, very helpful and caring vet

4 de septiembre de 2025
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Respuesta de Vets Now - Middlesbrough

Hi Kevin, thanks for taking the time to leave us a review.

Valorada con 5 estrellas sobre 5

Quick and efficient emergency…

Quick and efficient emergency treatment. Caring and gentle staff. Just what you need when you are stressed at the emergency situation of your loving very much loved family pet

26 de agosto de 2025
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Respuesta de Vets Now - Middlesbrough

We appreciate your kind words. Our team is dedicated to providing prompt, compassionate care during emergencies. We're glad we could support you and your pet.

Valorada con 5 estrellas sobre 5

Emergency visit

Had to go for an emergency as my dog had gastro and hadn’t eaten in 4 days. They were so loving towards my dog who was struggling. They explained every single thing they did and explained the costs. Also we’re mindful of costs. She came out there alot better.

27 de julio de 2025
Opinión espontánea
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Respuesta de Vets Now - Middlesbrough

Hi David, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Valorada con 5 estrellas sobre 5

The vet and office staff were very…

The vet and office staff were very friendly and helpful

4 de julio de 2025
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Respuesta de Vets Now - Middlesbrough

Hi, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Valorada con 5 estrellas sobre 5

I was seen immediately as I had phoned…

I was seen immediately as I had phoned in advance. My dog was treated excellently. Gabby is an excellent vet who explained everything so well.

2 de julio de 2025
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Respuesta de Vets Now - Middlesbrough

Hi Pamela, thanks for you review. We're so glad we could be there for you when you needed us the most. Take care.

Valorada con 1 estrellas sobre 5

Very Expensive Experience

Very expensive experience! Yes it was early hours emergency visit but I drove to them and it cost over £300 for the vet to look over my dog (no meds!) and I still had to visit my own vet twelve hours later with my dog! It's no wonder people are complaining all over the country about the outrageous prices at veterinary surgeries

25 de junio de 2025
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Respuesta de Vets Now - Middlesbrough

Hi Vicky, thanks for taking the time to leave us a review. I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/. If you’d like to query your bill or speak to us about anything we’re here for you on enquiriesteam@vets-now.com indicating which clinic you attended, your pets name and the first line of your home address highlighting your concerns.

Valorada con 5 estrellas sobre 5

Everything was explained clearly we…

Everything was explained clearly we were given choices and the staff working that night were exemplary

20 de junio de 2025
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Respuesta de Vets Now - Middlesbrough

Hi Donna, we really appreciate you taking the time to leave us a review.

Valorada con 5 estrellas sobre 5

Amazing

They were amazing. They were very sympathetic and were lovely and quick to see my Hugo. Without them I'm not sure he would still be here. He was very touch and go but their quick thinking helped so much. Thank you to all the team x

22 de junio de 2025
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Respuesta de Vets Now - Middlesbrough

Hi Hope. thank you for your kind words. We will be sure to pass on your lovely comments to the team. Take care.

Valorada con 5 estrellas sobre 5

We were seen very quickly and our dog…

We were seen very quickly and our dog Ross was extremely well takem care of and helped very quickly. While no answers could be given at the time his pain and discomfort were eased and I couldn't thank the staff more.

14 de junio de 2025
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Respuesta de Vets Now - Middlesbrough

Hi Rachel, we really appreciate you taking the time to leave us a review.

Valorada con 5 estrellas sobre 5

First time using OOH vets

Honestly never used an out of hour vets before. Brilliant treatment from the first phone call to leaving. The nurse and vet both provided great care for Bob. They explained everything to me so I knew what to expect while there and at home.
Very reassuring.

28 de mayo de 2025
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Respuesta de Vets Now - Middlesbrough

Hello, We appreciate you sharing your experience with us. It's great to hear that Bob received brilliant care from our team. We're glad we could provide reassurance during your visit.

Valorada con 2 estrellas sobre 5

When we first visited with max our dog…

When we first visited with max our dog the vet checked him over we told him he was in pain as he was sqealing and wouldn't lie down only by his front legs he gave max pain relief by an injection and sent us away with medicam and said if he got worse to come back as they were open all weekend the next morning max was in so much pain he was sqealing so much I phoned back up and brought max back this time another vet told us they would do a blood test and possibly an x ray depending on what the blood test revealed they put a cannula in max with pain relief to help with the pain blood test came back max needed an x ray it revealed he had something wrong with his back they said wee had 2 choices complete rest and strong pain relief for 4 to 5 weeks or refer to a specialist and c t scan we chose rest and pain relief was given gabapentin and paracetamol/codeine tablets my question being why didn't the first vet do a blood test and x ray and stronger pain relief then we wouldn't have needed our second visit costing us more money in total £1.689.28 we took max to our own vet on Tuesday as we couldn't get the medication in him he was in pain our vet gave him an injection for pain and liquid medication your vet was supposed to send over the blood test results and x ray when the vet checked no x ray l phoned your vets the day requesting the x ray as our vet needed it for max file for the on going treatment

27 de mayo de 2025
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Respuesta de Vets Now - Middlesbrough

Hi Sandra, thanks for your review. I’m sorry to hear that you are unhappy after your visit to Vets Now. If you would like to discuss this further, please email us on enquiriesteam@vets-now.com indicating which clinic you attended, your pets name and the first line of your home address highlighting your concerns.

Valorada con 5 estrellas sobre 5

Great

No one wants to go to a vets on a sunny bank holiday Sunday, everyone who was there needed to be, but all the staff were wonderful calm and explained things well. My dog got the best treatment & I felt supported through it. Thank you.

27 de mayo de 2025
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Respuesta de Vets Now - Middlesbrough

Hi Sophie, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Valorada con 5 estrellas sobre 5

Very good

Friendly staff and explained very good

25 de mayo de 2025
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Respuesta de Vets Now - Middlesbrough

We appreciate you taking the time to leave us feedback. We're glad our staff was helpful.

Valorada con 5 estrellas sobre 5

Staff were fab

Staff were fab , understanding . Dealt with mr bens mishap brilliantly. Thank you

13 de mayo de 2025
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Respuesta de Vets Now - Middlesbrough

Hi Sharon, thanks for your review. I'm glad we were there when you needed us the most. Take care.

Valorada con 4 estrellas sobre 5

Helped our pet who had ingested…

Helped our pet who had ingested potentially fatal substance. Just extortionate price to be seen 75% of the £500 bill was not for treatment but just to be seen. I worry for pets whos owners are hard up.

4 de mayo de 2025
Logotipo de Vets Now - Middlesbrough

Respuesta de Vets Now - Middlesbrough

Hi Bridget, thanks for taking the time to leave us a review. I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/. If you’d like to query your bill or speak to us about anything we’re here for you on enquiriesteam@vets-now.com

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