Virginia Hayward Opiniones 

6640
TrustScore: 4.5 sobre 5

4,5

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I’m not very good at doing things online and so I looked for a phone number so that I could speak to a person about what I wanted to do. I spoke to Gemma, who was very kind and extremely helpful and b... Ver más

Valorada con 5 estrellas sobre 5

I always prefer to use Virginia Hayward to send hampers and gifts . Yes I can order online but the security of knowing that telephone help is at hand and easily accessible is very reassuring . I have... Ver más

Valorada con 5 estrellas sobre 5

Website was user-friendly with great choice of products and hamper types, easy to order with fast, free delivery and the recipient was so happy with their gift letting them know they were in our thoug... Ver más

Valorada con 3 estrellas sobre 5

Ordering all good. Unfortunately the card which we filled in online was not put in the hamper so recipients did not know who it was from. So had to call them after 2 days of not hearing from them, as... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de canastas de regalos
  2. Proveedor de regalos corporativos
  3. Tienda de regalos

Sobre Virginia Hayward

Escrito por la empresa

Virginia Hayward luxury food hampers are available to buy online at Christmas and all year round. Hand-packed by our team of hamper specialists, beautifully presented for the maximum 'WOW' impact.

A Virginia Hayward hamper makes the perfect gift for family and friends whatever the occasion. Our hampers are also sent by thousands of businesses every year as a well appreciated corporate gift to staff, clients and business partners.

Established in 1984 by Virginia and Geoff Hayward in Dorset, England. Virginia Hayward started as a small cottage enterprise and has since grown to be a leader in the luxury wine and food hamper industry. The business remains wholly family-owned and managed and employs over 115 full-time staff, with that figure tripling in the weeks before Christmas.

Over 40 years of supplying and building hampers for some of the most prestigious companies in the UK has given us immeasurable experience in the field. Throughout our significant growth our company ethos has remained the same and is deep-rooted in all that we do:

“To source and supply high quality, beautifully presented luxury food and wine hampers that are reliably delivered and delightfully received in a timely manner and are supported by impeccable levels of customer service.”

Whether your after a Christmas hamper, a birthday present, thank you gift, celebration or other special event gifts, you'll find the perfect hamper to suit your needs and match your budget at Virginia Hayward.

Shop now at Virginia Hayward today and find the perfect gift hamper with fast UK delivery to loved ones, friends and business associates.

Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

7 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 82% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,5

Todas las opiniones

(6640)

459 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Package sent to wrong address I.e

Package sent to wrong address I.e. me , the purchaser . Delivery company left it by our dustbins in the rain with no notification it was there .

12 de diciembre de 2025
Logotipo de Virginia Hayward

Respuesta de Virginia Hayward

Dear customer,

I can see you processed your order via our website, and we despatched the item to the address were were provided with.

I am truly sorry to hear that the carrier left the items by your dustbins, our carriers are allowed to leave the items safe, but only when it's appropriate to do so. If your hamper is damaged in any way, please get in touch by contacting customer.service@virginiahayward.com, and one of our team can help you.

Kind regards
Constance

Valorada con 1 estrellas sobre 5

Extremely disappointed with the hamper…

Extremely disappointed with the hamper I ordered. I would have Ben better making one myself . I’ve received and sent many hampers that were nice but not this . Nothing says Christmas like a big Evri label on the box. The greeting is on a peel back sticker I’m embarrassed to give this as a gift

18 de diciembre de 2025
Opinión espontánea
Logotipo de Virginia Hayward

Respuesta de Virginia Hayward

Dear customer,

I am very sorry to hear that you are un-happy with the presentation of the gift.

We do advise on our website that our carton gifts are shipped in its festive postal carton without any further exterior packaging, so shipping labels will be affixed to the carton itself. You can find this information on the product page of the gift.

On our presentation and packaging tab on our website we do show all the information on where our gift messages are located and what they look like so customers can be fully informed prior to purchasing.

Kind regards
Constance

Valorada con 5 estrellas sobre 5

I Ordered 50 several different ones…

I Ordered 50 several different ones for staff hampers.
We have ordered from several hamper company's in the past and this was the first time from VH.
ordering was easy, i called to check when delivery was and was emailed a date back within 2hours.
the staff are very happy and pleased with their hampers and several have quoted that this is the first time everything in the hamper is edible and not some bizarre things will definitely order again

8 de diciembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Nice hampers; Not so great delivery communication

Overall, I was happy with the experience of sending a Christmas hamper via Virginia Hayward. The recipient was happy with it, and that was good enough for me. My only cause for compliant was the lack of delivery information. I was expecting to get notified of it's dispatch and delivery, but this never happened. I only found out it was delivered when the recipient contacted me. May be I was expected to track it myself, but I've never had to do that with any other company. I found that to be an annoyance.

12 de diciembre de 2025
Valorada con 1 estrellas sobre 5

Company needs to use better couriers as…

Company needs to use better couriers as I still have not received the hamper!

8 de diciembre de 2025
Logotipo de Virginia Hayward

Respuesta de Virginia Hayward

Dear customer,

I am so sorry that you have not received your item as yet. If you can please contact out sales team on sales@virigniahayward.com with your order details, one of our team can investigate this for you.

Kind regards
Constance

Valorada con 2 estrellas sobre 5

Sadly they use Evri and ALSO don't respond to Customer Service enquiries

Sadly they use Evri and when my hamper had not arrived (as a Christmas gift) after 18 days, I contacted Virginia Hayward to try to find it as Evri are impossible to get an answer from!

Sadly, I was never contacted back by VH, so I would say customer service is not good at all! 21 days after ordering, the parcel was finally received.

11 de diciembre de 2025
Logotipo de Virginia Hayward

Respuesta de Virginia Hayward

Good Evening Susan,
Thank you for your feedback.
Upon investigating into your order I can see that you selected free Christmas delivery whilst ordering online which states it is delivery from the 8th-23rd December.
As you selected this delivery option you have received your order within the advised time frame.
Kind Regards
Isabella

Valorada con 1 estrellas sobre 5

what went right?

what went right? the package was left on my front doorstep, it could easily have been taken, in its box in the pouring rain. not even in another box or a plastic bag. The box it came in was obviously the presentation box but it had stickers all over it, I couldnt give that as a gift. The inside was full of packaging and paper with very little product. It was absolutely unusable, certainly to give as a gift.

12 de diciembre de 2025
Logotipo de Virginia Hayward

Respuesta de Virginia Hayward

Dear customer,

I am very sorry that you are un-happy with the delivery and presentation of your item.

We do advise on our website that our carton gifts are shipped in its festive postal carton without any further exterior packaging, so shipping labels will be affixed to the carton itself.

I can see that you have been in touch with our customer service team, and a full refund has already been issued to you for the item.

Kind regards
Constance

Valorada con 5 estrellas sobre 5

Nice easy site to use.

Nice easy site to use, nice quality of products and confirmation of delivery and communicaiton of process is really good.
The people I have sent them too loved receiving them and commented on the quality of contents and packaging.

3 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Totally amazing!!!!!!!!!!

My total experience can only described as far and beyond. Communication is amazing, customer service bent over backwards to help, delivery was superb and finally the hamper's that were sent were received truly fantastic, quality and presentation were more than 5*.
Thank you.

11 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Great Service

They keep me up to date with offers.
I was able to order early and know when it was delivered.
Great service, will be back next year.

10 de diciembre de 2025
Valorada con 4 estrellas sobre 5

Lovely hampers

Lovely hampers
Good selection of goodies
Purchased for a christmas gift, the recipient was pleased as they said it was nicely presented
The only thing they struggled with was finding who it was from ( A sticker on the side of the wrapping had the details)

11 de diciembre de 2025
Valorada con 5 estrellas sobre 5

It’s a gift for someone but was sorely…

It’s a gift for someone but was sorely tempted to keep it for myself. I asked for it to be delivered before Christmas a service that’s offered and not when I ordered it in November. Well packaged it looks great with all the items in the same wrapping. All lot of care has gone into this hamper. Also very good price. I’d buy from then again.

12 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Without a hitch, as usual.

Have used Virginia Hayward for a number of years and have always found them reliable.

On a different not Evri left one hamper on the doorstep, without checking if anybody was at home.
Luckily they were, but half an hour later, they were not.
So the hamper could just have been left.

11 de diciembre de 2025

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más