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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

We played our first virtual escape room game from this company and it was fun. Merlin’s Castle is one of the easy titles and was pretty straightforward but it took us over three hours. We’re not new... Ver más

Valorada con 1 estrellas sobre 5

we did the Merlin Castle escape room, it was beyond disappointing. The opening video did not work (which I gather from other reviews happen regularly) so we were launched straight into the game witho... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

It was a pretty fun experience! Great long distance date night. One star off for having an unsolvable stage due to incorrect answers but the hint fixed that. I would recommend it!

Valorada con 5 estrellas sobre 5

My wife and I have done a 3 different escape room through this company. We have found most of the experiences fun and challenging. My wife seems to have a bit of a better experience utilizing her lapt... Ver más

4,0

Muy bueno

TrustScore: 4 sobre 5

69 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 70% de las opiniones negativas

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Valorada con 4 estrellas sobre 5

Good Game - We Think It Could be Better

We played our first virtual escape room game from this company and it was fun. Merlin’s Castle is one of the easy titles and was pretty straightforward but it took us over three hours. We’re not new to escape rooms (live and virtual) so we think taking so long for this game was a combination of overthinking some of the puzzles and some of the graphics being a little dark for easy interpretation. We got this game as part of a bundle so we’ll see how fair the more difficult escape rooms are from Virtual Escaping. There’s no question that Merlin’s Castle was a fun game but we think it could have been better for us with some changes. We’ll keep playing. Fingers crossed.

18 de abril de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

It was a pretty fun experience

It was a pretty fun experience! Great long distance date night. One star off for having an unsolvable stage due to incorrect answers but the hint fixed that. I would recommend it!

20 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Merlin Castle; very dissapointing

we did the Merlin Castle escape room, it was beyond disappointing. The opening video did not work (which I gather from other reviews happen regularly) so we were launched straight into the game without backstory.
The game is a series of combination locks. The only variation is that some of them involve letters or symbols rather than numbers. The clues/riddles to solve them are very badly written (I suspect AI had a hand in these). In one case there was a mistake in the provided clue, so that puzzle was unsolvable without resorting to brute force or asking for a hint (which just gave the answer).

4 de abril de 2026
Opinión espontánea
Logotipo de Virtualescaping

Respuesta de Virtualescaping

Thank you for taking the time to share your experience. We’re really sorry to hear that Merlin’s Castle didn’t meet your expectations — that’s never the experience we aim to deliver.

We’d like to clarify a couple of points, just to better understand what may have happened here. Issues with the opening video are certainly not something that occur regularly, and we take that very seriously when they do. Additionally, Merlin’s Castle is not designed around combination locks, which makes us wonder if there may have been some confusion with a different game.

Regarding the puzzles: Merlin’s Castle was created well before the rise of AI-generated content, and everything in the game has been carefully designed and tested by our team. That said, if there was indeed a mistake in one of the clues, we would really want to investigate that. The game is played very frequently and is one of our more popular experiences, so we’re not currently aware of any issues like this.

Could you please reach out to us directly with a bit more detail about what you encountered? We’d genuinely appreciate the chance to look into it and make things right. Thanks again for your feedback, it helps us improve.

Valorada con 5 estrellas sobre 5

This was soo much fun

This was soo much fun! My cousin and I have been on an online escape room kick, and we both agreed that Artifact Isle was SOO fun and the best one we’ve done! We just completed Underground Murder and have two more waiting for us tomorrow!

28 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great for long distance relationships

My wife and I have done a 3 different escape room through this company. We have found most of the experiences fun and challenging. My wife seems to have a bit of a better experience utilizing her laptop. I have had a few issues using my IPad (which i was made aware of before purchasing. All in all great way to spend a few hours with your family and friends.

22 de marzo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

We've played The Asylum and Detention…

We've played The Asylum and Detention and really enjoyed both. The graphics are great, gameplay is very smooth and the puzzles are challenging without being too frustrating. The in-game chat is REALLY nice! It makes it simple to have other players join the game from anywhere so sharing info is easy. We really like that each player can explore on their own and anything they find or unlock pops up on all screens so players are always aware when something is discovered or solved but aren't bogged down by or limited to only what the team leader is doing. The only thing that was a little bit frustrating was that the cursor sometimes wouldn't highlight some of the small things we were supposed to be able to click on so there was some backtracking. Overall, a great experience and a cool way to do something entertaining with friends and family. We'll definitely recommend it!

8 de marzo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

We purchased Merlin's Castle Escape…

We purchased Merlin's Castle Escape Room as a bit of family fun over the holidays as the weather was rubbish. The kids loved trying to decipher the puzzles and messages hidden within various book.

One of the best Escape Rooms we have done together, certainly not easy but not so difficult you lose interest.

Highly Recommend!!

16 de febrero de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Merlin's Castle experiece so-so

We did Merlin's Castle. There was no way to communicate other than Chat. For half of the hour, my screen was so dark I could barely see anything and then I got a Sign into Merlin's Castle screen in the middle of the game and everything brightened up. We could not possibly have gotten through to the end without hints. It was so hard to figure out what was going on we had to be lead through the entire thing. Way late in the game, the hint told us to get something out of the Book and it was about 10 screens ago. We could no longer access it. Not a very user-friendly interface.

22 de febrero de 2026
Opinión espontánea
Logotipo de Virtualescaping

Respuesta de Virtualescaping

Hi there,

Thank you for your feedback. We’re sorry to hear that Merlin’s Castle didn’t provide the experience you were hoping for.

In addition to the in-game chat, there is also a built-in video call option, and many teams choose to use external tools alongside the game. We understand that this may not have been clear during your session. The brightness of the game can also be adjusted in the settings, which can help make details easier to see.

It’s also possible to return to previously visited screens at any time during the game, so you can revisit earlier clues if needed.

We appreciate your comments about navigation and the hint system — thank you for taking the time to share them.

Kind regards,
Team Virtual Escaping

Valorada con 5 estrellas sobre 5

These escape rooms are great

These escape rooms are great. Very challenging. We did one with a group of people in the same room. And we have done a few using the in game video chat. The video chat works amazing. The games and graphics and puzzles were very well done. Highly recommend to buy and try it out!

21 de febrero de 2026
Opinión espontánea

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