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Viva Lagoon Opiniones 

404
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Really excellent support from Emma throughout the process of ordering and arranging delivery for our sideboard. Thank you! We're delighted with the piece of furniture - it looks great, really clean l... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles
  2. Tienda de decoración e interiorismo
  3. Tienda de mobiliario para jardín

Escrito por la empresa

At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

404 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

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(404)

21 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Ordered my 2 sun loungers on bank…

Ordered my 2 sun loungers on bank holiday Monday and the loungers were delivered on Tuesday. Would absolutely recommend this company, very friendly and incredibly efficient. Easily 5 stars from me

7 de abril de 2026
Valorada con 5 estrellas sobre 5

Excellent service

The seller provided an excellent experience. One of the bowls arrived damaged, but after I reported it, they immediately offered to send a replacement. The new item was delivered as promised. Communication throughout the process was polite, clear, and very helpful. Highly reliable and professional seller.

21 de enero de 2026
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. I wanted a vase which showed as being the last in stock. Based on other TP reviews (re lack of stock) I contacted the company to check they actually had it in stock before I purchased it online. They called back within a couple of hours and it arrived the next day. Excellent! And the vase is beautiful.

20 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

HIGHLY RECOMMENDED

Great experience with Viva Lagoon; excellent communication and customer service. Ordering process was straightforward, item was well-packed and delivery was prompt.
Unfortunately, the item I ordered had a fault which had been obscured by a label, probably before it had even got to Viva Lagoon, so they themselves would have been unaware. They got back to me very promptly with the offer of a replacement and without having to return the faulty item. The issue was resolved smoothly and without any hassle.
Highly recommend this business.

10 de enero de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Quick service.

The service is extremely quick and efficient.
However the bath mat states that it is slip resistant and it definitely isn't, rather disappointing!

26 de agosto de 2025
Logotipo de Viva Lagoon

Respuesta de Viva Lagoon

Dear Christine,
Thank you for the feed back and we are sorry for the mistake on our website.
We will call you today to arrange for collection of the bathmat and arrange for a refund if you choose to return the item.
Warm regards
The team

Valorada con 1 estrellas sobre 5

This is the second time I’ve received…

This is the second time I’ve received an email asking me to review this service, from which I ordered one item 12 days ago, which I was told would be dispatched the following day, but which has never arrived. I’ve phoned them twice and had a phone call back assuring me it was in the post, but nothing has ever arrived. I would strongly recommend NOT buying anything from this company. I am starting to think it is not a real company and just a scam. Obviously I have not had a refund.

13 de agosto de 2025
Logotipo de Viva Lagoon

Respuesta de Viva Lagoon

Dear Mrs Mulready,

We are truly sorry to hear about the delay with your order and completely understand your frustration. Please rest assured that Viva Lagoon is a genuine company, and we always want our customers to receive their purchases as smoothly as possible.

Your original parcel was dispatched on the very same day you placed your order, and a tracking link was provided. Unfortunately, it became delayed in transit, which is why we immediately arranged for a replacement to be sent to you.

I’ve just checked the tracking for your first parcel, and I’m pleased to let you know that it has now reached your local depot this afternoon at 14:49. This means it should be with you very shortly.

We sincerely apologise for the inconvenience this delay has caused and thank you for your patience. Please be assured we are here to help until this matter is fully resolved.

With kind regards,
The Viva Lagoon Team

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