A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... Ver más
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A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... Ver más
La empresa ha respondido
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... Ver más
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Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... Ver más
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Really excellent support from Emma throughout the process of ordering and arranging delivery for our sideboard. Thank you! We're delighted with the piece of furniture - it looks great, really clean l... Ver más
La empresa ha respondido
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
11-12 Old Bond Street, W1S 4PN, London, Reino Unido
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Prompt service and clear instructions to purchase Delivered earlier than expected
Great product, just as described, and arrived very promptly! Thank you 👍
The order was dispatched and received very quickly.
The box was slightly damaged being packaged only in it's box, which is good regarding sustainability and the light was not damaged.
I already had one of the mushroom lamps so new what to expect and not disappointed. Possibly not to everyone's taste but I love them.
Overall very pleased.
Super attentive team who answered my pre-order query very quickly and kept me informed over progress of my order until it arrived. Highly delighted both with the product and the service
Fabulous service Everything done and arranged as promised
Brilliant service and beautiful lights so please 😄
Great products and excellent customer services
After initial issues with delivery by Royal Mail, I spoke to customer services and received my flower vase promptly, with regular delivery information. It is lovely, and matches the fruit bowl and double glass bowl set I have. Thank you Viva Lagoon!
I hadn’t ordered from Viva Lagoon before so checked Trust pilot before ordering & now very happy to agree with their other 5 star reviews - excellent service / free delivery & my items arrived within 2 days!
Will definitely use again
Communications was great. Always informed about my deliveries that were quickly dispatched. Pruducts are of amazing quality.
Amazing products and super customer service, dpd threw item over gate when they delivered it, viva lagoon Collected broken lamp and replaced it asap. Super impressed
Excellent customer service from Emma. She pulled out all the stops for us to receive our lights on time!
Lovely product and look fantastic in the garden. Would definitely recommend.
One of the best services I’ve received from an online company. Someone called me a couple of hours after placing the order to arrange delivery the next day. The delivery guy then called me to give me a warning on when he would arrive and was very polite. I then had a courtesy call the next day to check everything was okay with my order and I was happy. Sunloungers look amazing and are very comfortable
Unfortunately, one item was missing. Apologies were received and the item arrived four days later. Thank goodness it was not a gift but for my personal use.
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