Jodie at Camberley was outstanding, patient and nothing was too much trouble. She is a credit to Vodafone, I wish I could have had Jodie on my team when I was in business. Vodafone are very lucky. My... Ver más
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Localización
Cambiar localización11 Cambridge Walk, GU15 3SW Camberley, GB
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Consulta las opiniones de los clientes
Popped in to see Kimberly this afternoon to get some help with my Vodafone contract. She sorted me out quickly and without fuss. She’s an absolutely wonderful representation and Vodafone are lucky to... Ver más
La empresa ha respondido
What an amazing lady Janice is, I’m an absolute nightmare with technology and I have been treated with the upmost patience, with all my questions answered, I can’t recommend any higher. She’s been my... Ver más
La empresa ha respondido
The shop in Camberley were absolutely amazing. We had had such bad experience on the phone with someone that we were going to cancel our contracts but after Jodie looked after us we were much happier.... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Camberley
Escrito por la empresa
Información de contacto
11 Cambridge Walk, GU15 3SW, Camberley, Reino Unido
4,9
Excelente
278 opiniones
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I would give Vodafone **zero stars** if…
I would give Vodafone **zero stars** if I could.
What should have been one of the simplest customer journeys imaginable turned into the worst customer service experience I have ever had.
I ordered a new iPhone and contract online and collected it from the Vodafone Camberley store on Saturday. The member of staff who served me clearly wasn't confident with the activation process, but assured me my eSIM would be activated within 24 hours. It never was.
On Sunday I called Vodafone and was promised it would be activated by Monday. Monday came and went. Nothing.
By Tuesday, after four separate phone calls, my phone still wasn't working. The most hilarious part was that Vodafone kept trying to contact me on the brand new number that they hadn't actually activated.
I called again on Wednesday. Then again on Thursday. Every conversation resulted in another apology, another promise, and absolutely no progress. No one seemed able to identify the problem, let alone fix it.
After nearly a week without the service I'm paying for, I'm finally giving up. I'm returning the handset, cancelling the contract, and moving to EE instead.
I've never experienced such an inept and frustrating customer experience. If this is Vodafone's standard of service for a new customer, I dread to think how existing customers are treated.
Avoid if you value your time.
11 de julio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Camberley
Hey Sarah,
We are really sorry to hear about your experience. We completely understand your frustration. Having to make multiple calls over nearly a week, only to receive repeated promises without a resolution, is simply not acceptable. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Reggie was very helpful with my phone…
Reggie was very helpful with my phone issues
Professional and really was good
Thanks for your help
4 de julio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Camberley
Hey Spencer,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Reggie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Camberley
Hey Goran,
It's fantastic to hear that team was able to resolve the issue. We truly appreciate your feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jan is amazing,she's done my phones for…
Jan is amazing,she's done my phones for years, I will never go anywhere else!!
3 de julio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Camberley
Hey Mott,
Thanks for the lovely review and fantastic support for Jan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Camberley
Hey James,
Thanks for the lovely review and fantastic support for Janice.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Impecabile customer service from…
Impecabile customer service from Kerenza, was very polite , friendly and efficient.
28 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Camberley
Hey Simion,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jodie was amazing and helpful
Jodie was amazing and helpful, informative of offers and friendly.
20 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Camberley
Hey Marcus,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reggie was so helpful
Reggie was so helpful! Thank you for your kind service. It’s so much better coming into the store than trying to phone someone to sort my contract out.
10 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Camberley
Hey Hannah,
Thanks for the lovely review and fantastic support for Reggie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
lovely experience with jan
lovely experience with jan, very helpful
10 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Camberley
Hey Hannah,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Jodie at Camberley was outstanding
Jodie at Camberley was outstanding, patient and nothing was too much trouble. She is a credit to Vodafone, I wish I could have had Jodie on my team when I was in business. Vodafone are very lucky. My mission today was to purchase a phone but I also purchased a tablet. I am now considering using Vodaphone for my Wi Fi.
5 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Camberley
Hey Susan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Answered my questions and listened also…
Answered my questions and listened also got my monthly payment down with extra added. Very nice guys
4 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Camberley
Hey Chan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
10/10
Kimberly is kind, helpful and helped answer all questions asked.
I have been with Vodafone for years and always stay for the customer service
3 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Camberley
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Store Manager Jan
Store Manager Jan, was excellent, helped me solve my issue and explained everything to me.
Great customer service.
2 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Camberley
Hey Mario,
Thanks for the lovely review and fantastic support for Jan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing Customer Service
Amazing Customer Service! Jan was extremely patient and sorted out my problem in a very professional manner. Super helpful and friendly! Thank you!
1 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Camberley
Hey Val,
Thanks for the lovely review and fantastic support for Jan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reggie at the Vodafone store was simply…
Reggie at the Vodafone store was simply amazing. Worked thru some technical issues with ease and provided an exceptional level of customer service. Thank you Reggie for a great customer experience.
21 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Camberley
Hey James,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service. Polite, funny and knowledgeable - Kerenza even saved me some money! Outstanding!
17 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Camberley
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Youssef was very helpfull very clear…
Youssef was very helpfull very clear and very good at explaining everything i was very happy with how he helped me out thank you very much
16 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Camberley
Hey there,
Thanks for the lovely review and fantastic support for Youssef.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
The store manager Jan was very professional and helpful, and I had my new phone sorted very quickly, she helped me understand everything and it was great service. Cheers
16 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Camberley
Hey Shane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kimberley was very helpful
Kimberley was very helpful. Answered all our queries and helped me get a new plan.
14 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Camberley
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kerenza was amazing
Kerenza was amazing, so helpful qnd understanding
10 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Camberley
Hey,
Thanks for the lovely review and fantastic support for Kerenza.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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