I was considering leaving Vodafone after many years however, Summer took the time and had the patience to run through my usage and coverage require requirements and came up with a perfect package, for... Ver más
La empresa ha respondido
Localización
Cambiar localización9 Orchard Street, OX11 7LG Didcot, GB
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Consulta las opiniones de los clientes
Anjie was covering at the Didcot branch today. She was incredibly helpful and very easy to talk to. I left feeling like I’d been paid not like I’d just spent money :)
La empresa ha respondido
Dave was super helpful after helping us with sorting some air time and phone contract plans. He helped us fully understand our plans as well as get us some better and cheaper air time plans!
La empresa ha respondido
Drew from the Didcot store was amazing- so helpful and led me through the process exceptionally! He went the extra mile and made the whole experience stress free!
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Didcot
Escrito por la empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Información de contacto
9 Orchard Street, OX11 7LG, Didcot, Reino Unido
4,7
Excelente
68 opiniones
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I was considering leaving Vodafone…
I was considering leaving Vodafone after many years however, Summer took the time and had the patience to run through my usage and coverage require requirements and came up with a perfect package, for me, for the next two years. Great customer service and a great manner in which to retain long-standing customers.
19 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
An excellent experience
Anjie was covering at the Didcot branch today. She was incredibly helpful and very easy to talk to. I left feeling like I’d been paid not like I’d just spent money :)
16 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Drew from the Didcot store was amazing-…
Drew from the Didcot store was amazing- so helpful and led me through the process exceptionally! He went the extra mile and made the whole experience stress free!
24 de abril de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey MaryJane,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service!
I lost my phone this weekend and a very helpful young man called Drew at the Didcot store helped me through the whole stressful ordeal! So calm and very happy to help me get back on the road. Thanks so much.
9 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey pauline
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Drew was extremely helpful in helping…
Drew was extremely helpful in helping me get a replacement sim! Made the process seamless and was very knowledgeable.
2 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Immy,
Thanks for the lovely review and fantastic support for Drew.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Drew and summer
Drew and summer, fantastic customer service, thank you for all your help.
6 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hi Jo,
Thank you so much for your wonderful review and the amazing support you’ve shown for Drew —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Drew was very helpful and fixed the…
Drew was very helpful and fixed the problem with my phone.
2 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hi Gillian,
Thank you so much for your wonderful review and the amazing support you’ve shown for Drew —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Dave was very helpful and friendly
Dave was very helpful and friendly
31 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Marina,
Thanks for the lovely review and fantastic support for Dave.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service from Drew
Drew. He was so helpful and knowledgeable. I'd struggled with chatting to Vodafone online to get an eSIM sorted and he set it all up for me and saved me from a very stressful situation
29 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Laura,
Thanks for the lovely review and fantastic support for Drew.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service!
I visited the Vodafone store in Didcot this morning because my handset has been out of contract for some time and I wanted an upgrade. My enquiry was dealt with by Dave, who was brilliant. He listened to what I wanted and talked me through some different options in a knowledgeable but not pushy way. The process was really straightforward and I left as a happy customer :)
28 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Liv,
Thanks for the lovely review and fantastic support for Dave.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent service.
I saw two members of staff, Dave and Summer, on two separate days. They could have been more helpful and friendly. They knew exactly what I wanted and sorted everything out promptly and efficiently.
17 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Penny,
Thanks for the lovely review and fantastic support for Dave and Summer.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Summer was so helpful and explained…
Summer was so helpful and explained everything. She was not pushy and very polite.
13 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Annie,
Thanks for the lovely review and fantastic support for Summer.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Summer customer service
Summer guided me through my new phone choices, including upgrading my tablet options. Throughout she gave me advice best suited to me whether it would save me money, future considerations about my choices and excellent advice about adapting my choices to suit my options. Her customer service was exemplary and I look forward to returning to the store to collect my order
11 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Thomas,
This is fantastic to hear! We really appreciate the
feedback.
If you ever need anything, please reach out to the Social
Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I just felt Drew who served went above…
I just felt Drew who served went above & beyond! He was a pleasure to deal with & I felt he knew exactly what he was doing & explained everything to me! He even managed to get my bill down! 😊
Well done & so glad I didn’t need to speak to Vodafone’s AI Tobi
8 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
All Hail Drew and Dave in Didcot
Drew and Dave were able to sort my issue professionally and quickly and hence the 5 stars.
The problem I was having was complex and required sos assistance. The biggest problem Drew and Dave faced is that there was no SLA for them to provide me and so close to Christmas I needed this as I needed my number in order to make payroll payments. They, however, were happy to pass on all the knowledge they could and looked to get the best/most efficient option completed for me.
On the other hand, a sales director type person was in the store training a new employee this afternoon. This individual used scare mongering tactics that I did not appreciate and was shocked to hear. Among other things I heard: ‘Here’s a link to give me anonymous feedback, but just remember I know where I was on the 17th’ and similar type remarks. As a new female member of staff (with the sales director being an older gentleman) I would have ran a mile. I was shocked. I of course would leave a negative review for this but I want Dave and Drew to have their 5 stars. 🌟
Thank you Drew and Dave.
I hope Vodafone are able to reset the feedback for the sales director so that GENUINE feedback can be given without threat or fear.
17 de diciembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Fern,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Drew laid out all my options and…
Drew laid out all my options and managed to find me the best deal!
13 de diciembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Megan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Came in, was seen straight away. Dave listened to us and got us the most suitable phone and plan for ours needs and finances
7 de diciembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Claire,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I will always go in store from now on!
I came in pretty stressed, having failed to get broadband and an upgrade online. Drew sat me down and instantly calmed me down, he was very patient and took me through all my options without up selling. He understood my budget, my needs and took the time to find me the most incredible deal that I would never have been able to find myself. I think I'll always go in store now, I thought online was quicker and better but I was wrong. Drew really was excellent, as was his colleague Nikki.
24 de noviembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Emilie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I went to Vodofone Didcot and Summer…
I went to Vodofone Didcot and Summer was so friendly and helpful. I was asking to upgrade my air plan and She was give me the best price from Vodofone. Thank you very much Summer.
14 de noviembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Didcot
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
took open reach 4 days to come out and…
took open reach 4 days to come out and fix the wifi ik this is not on you but the guy on the phone who works for Vodafone didn't really help but just left us with no wifi and said someone will come out in 3 days if you live in ox10 i don't recommend getting this wifi get 10 download speed witch is very slow dunno if its a joke or something but its not very funny when it takes me 3 days to download a game i wanna play. open reach says you cant get better download speed and also lied and said we get 28 download speed when i haven't seen it go up above 20 but at the end of the day just to let you guys know the download speed is next level terrible so if your looking to download games or films or anything this is not the to go for many thanks had to get this out of me never seen anything like it
12 de noviembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Didcot
We're very sorry to hear about the internet issues you are experiencing. It's not the level of service we aim to provide, and we appreciate you bringing this to our attention.
We have support tools available on the Vodafone Broadband app and website where diagnostics can be run here:
- https://vodafone.uk/BroadbandApp
- https://vodafone.uk/2krM6Lw
Please try the Support Tool and the App as they'll be able to diagnose the service right away. If an issue is found with the service, a ticket will be raised to our Tech team to further investigate before they contact you.
If you need further assistance, please connect with our team on Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone. Alternately you can contact us via webchat or by dialling 191 from a Vodafone mobile or 0333 304 0191 from a landline.
Vodafone Social Media Team
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