We visited the store on two occasions this week with two issues that were far from straightforward. In the first instance Drew was of great help advising us the best course of action. When we... Ver más
La empresa ha respondido
Localización
Cambiar localización9 Orchard Street, OX11 7LG Didcot, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We were in your Didcot branch and a young gentleman called Dave and a young lady called summer help me with my problem. I must say they were very professional and they went above and beyond helping me... Ver más
La empresa ha respondido
I came in pretty stressed, having failed to get broadband and an upgrade online. Drew sat me down and instantly calmed me down, he was very patient and took me through all my options without up sellin... Ver más
La empresa ha respondido
Just got back from Vodafone Didcot with a new phone and contract. I only walked in looking for a price for a handset but Sufy offered to help and was very knowledgable and helpful, managing to find m... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Proveedor de Internet
- Proveedor de servicios de telecomunicaciones
- Servicio de telefonía e Internet
- Tienda de celulares
Sobre Vodafone UK - Didcot
Escrito por la empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Información de contacto
9 Orchard Street, OX11 7LG, Didcot, Reino Unido
4,6
Excelente
76 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent service
We visited the store on two occasions this week with two issues that were far from straightforward.
In the first instance Drew was of great help advising us the best course of action.
When we returned to the store the following day, Summer was able to help my son and an older relative to set up a new phone as well as a new SIM card. She was extremely patient and explained each step very clearly and we had an overall great experience.
4 de septiembre de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Mark,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely terrible experience in the…
Absolutely terrible experience in the Didcot branch of Vodafone today.
My husband was told by a member of staff to go and sit down with the manager of the store, my husband is slightly deaf in one ear and had to ask on a couple of occasions what was said as he was unsure (English is also not his first language so it’s a struggle sometimes).
From there it just got worse and worse.
As my husband is slightly deaf he can’t always hear how loud he speaks at times.
The manager was asking my husband to calm down and stop shouting, as he thought he was angry, I tried to explain to him that my husband talks like this and he wasn’t doing anything wrong, but sadly the manager was unable to see past just how offended he was and actually listen.
I said to my husband let’s go and he tried to explain that he wasn’t doing anything wrong, but instead of listening to what we were saying, he told us to leave the shop, actually I think his words were “out you go”
We have been a Vodafone customer for years now and have 3 accounts that we will be moving away as soon as is possible.
29 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Tash,
I am sorry to hear about the experience that you and your husband had in our Didcot store. I appreciate how upsetting and frustrating this must have been, especially when your husband was simply trying to communicate and clarify what was being said.
From what you've described, you made the team aware that your husband is slightly deaf and that English is not his first language, yet you felt that this was not taken into consideration during the interaction. I understand why you would be disappointed if attempts to explain the situation were not acknowledged and if you felt that you were asked to leave the store without your concerns being properly heard.
We never want any customer to feel unwelcome or leave feeling that they have not been treated with respect, and I am sorry that this has left you considering moving your accounts away from Vodafone after being a loyal customer for many years.
If you would like this matter to be raised as an official complaint and reviewed further, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via via Instagram at https://ig.me/m/vodafone We can then gather some additional details and ensure your feedback is passed to the relevant team for investigation.
Thanks,
Vodafone Social Media Team
We were in your Didcot branch and a…
We were in your Didcot branch and a young gentleman called Dave and a young lady called summer help me with my problem. I must say they were very professional and they went above and beyond helping me. I can’t recommend them enough helpful in so many ways broke it all down to me so I could understand all legal stuff it was a pleasure going into a shop that I was worried about so I would give Dave and summer a 10 out of 10 for being helpful patient and understanding
24 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey James,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I got served by one of the best…
I got served by one of the best customer service yet at this shop.His name was Tolis. He was patient with me and gave me all necessary information for me to make a decision.
24 de julio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Manatsa,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a great experience today in store
Had a great experience today in store. Aidan was very friendly and helpful. We got everything sorted that I needed.
23 de julio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Tolis (Vodaphone)
I visited the Didcot store on 2 consecutive days and was most impressed with the service provided by Tolis. He normally works in the Oxford branch but was covering absence. He was helpful, friendly and efficient and a credit to Vodaphone! Top man
4 de julio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Ron,
Thanks for the lovely review and fantastic support for Tolis.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Drew in the Didcot store!
Drew was very helpful and knowledgeable. He got us great savings with our Vodafone account.
He was very easy going and didn’t push anything on us.
Would definitely go back to see him if we need to be seen again.
20 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Lauren,
Thanks for the lovely review and fantastic support for Drew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good service from Summer and she…
Very good service from Summer and she check all deals that could be provided.
6 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Claire,
Thanks for the lovely review and fantastic support for Summer.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was considering leaving Vodafone…
I was considering leaving Vodafone after many years however, Summer took the time and had the patience to run through my usage and coverage require requirements and came up with a perfect package, for me, for the next two years. Great customer service and a great manner in which to retain long-standing customers.
19 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
An excellent experience
Anjie was covering at the Didcot branch today. She was incredibly helpful and very easy to talk to. I left feeling like I’d been paid not like I’d just spent money :)
16 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Drew from the Didcot store was amazing-…
Drew from the Didcot store was amazing- so helpful and led me through the process exceptionally! He went the extra mile and made the whole experience stress free!
24 de abril de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey MaryJane,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service!
I lost my phone this weekend and a very helpful young man called Drew at the Didcot store helped me through the whole stressful ordeal! So calm and very happy to help me get back on the road. Thanks so much.
9 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey pauline
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Drew was extremely helpful in helping…
Drew was extremely helpful in helping me get a replacement sim! Made the process seamless and was very knowledgeable.
2 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Immy,
Thanks for the lovely review and fantastic support for Drew.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Drew and summer
Drew and summer, fantastic customer service, thank you for all your help.
6 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hi Jo,
Thank you so much for your wonderful review and the amazing support you’ve shown for Drew —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Drew was very helpful and fixed the…
Drew was very helpful and fixed the problem with my phone.
2 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hi Gillian,
Thank you so much for your wonderful review and the amazing support you’ve shown for Drew —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Dave was very helpful and friendly
Dave was very helpful and friendly
31 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Marina,
Thanks for the lovely review and fantastic support for Dave.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service from Drew
Drew. He was so helpful and knowledgeable. I'd struggled with chatting to Vodafone online to get an eSIM sorted and he set it all up for me and saved me from a very stressful situation
29 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Laura,
Thanks for the lovely review and fantastic support for Drew.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service!
I visited the Vodafone store in Didcot this morning because my handset has been out of contract for some time and I wanted an upgrade. My enquiry was dealt with by Dave, who was brilliant. He listened to what I wanted and talked me through some different options in a knowledgeable but not pushy way. The process was really straightforward and I left as a happy customer :)
28 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Liv,
Thanks for the lovely review and fantastic support for Dave.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent service.
I saw two members of staff, Dave and Summer, on two separate days. They could have been more helpful and friendly. They knew exactly what I wanted and sorted everything out promptly and efficiently.
17 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Penny,
Thanks for the lovely review and fantastic support for Dave and Summer.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Summer was so helpful and explained…
Summer was so helpful and explained everything. She was not pushy and very polite.
13 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Didcot
Hey Annie,
Thanks for the lovely review and fantastic support for Summer.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.