Macauley and Keith went above and beyond to support me when discussing my options . I was given a fantastic discount and they were so helpful in actually helping me set up The new phone. Really. he... Ver más
La empresa ha respondido
Localización
Cambiar localización33 Silver Street, DH1 3RD Durham, GB
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Consulta las opiniones de los clientes
Helpful and Patient Staff I just spent an hour and a half with Ryan in the Durham branch of Vodafone and 3. He managed to sort out my accounts with 3 and looked carefully into the right contracts for... Ver más
La empresa ha respondido
I came into store not long before they were due to close but they were so helpful. They answered all of my questions, showed me the products and explained everything to me clearly. They spen... Ver más
La empresa ha respondido
Mcauley at Durham Vodafone was super helpful with my contract today. One of the most genuine people I’ve met. I overheard him speaking to another customer whilst I was having a look around and I was v... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Durham
Escrito por la empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Información de contacto
33 Silver Street, DH1 3RD, Durham, Reino Unido
4,7
Excelente
149 opiniones
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Matty and Keith were amazing
Matty and Keith were amazing! So kind and friendly. I came in very distressed as my phone was suddenly unresponsive and I was getting a train in a few hours (and my ticket was on my phone!). They managed to hard reset my phone so it worked again and we discussed options for an upgrade at a time when I'm ready. If Vodafone management sees this, please give Matty and Keith a raise, or bonus, or both! They are stars ⭐
14 de abril de 2025
Opinión espontánea
Respuesta de Vodafone UK - Durham
Hey Sally,
This is really lovely to hear, thanks for the review! We are thrilled to hear about your positive experience with Matty and Keith.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Professional Perfect service
Professional Perfect service! Very helpful team!
9 de abril de 2025
Opinión espontánea
Respuesta de Vodafone UK - Durham
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came into the durham buy a new phone
Came into the durham buy a new phone, Aisha was very helpful and informative of the options available. Great service
27 de marzo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Durham
Hi Oliver,
We appreciate your wonderful review and are thrilled to receive your positive feedback. Should you need any help, feel free to contact our Social Media team via these channels:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Best wishes,
Vodafone Social Media Team
Harry and Max were beyond helpful with…
Harry and Max were beyond helpful with helping me get phones and Internet setup. I am new to the UK, and I could not have set this up without them going above and beyond to assist me.
26 de marzo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Durham
It's great to see Harry and Max were so helpful today Mike. Thanks for the feedback, The Vodafone Social Media Team
Vodafone service ..nightmare
I've contacted Vodafone several times re my Internet won't connect to TV wireless ..their response contact TV providers ..not their problem ..I had Plus Net before Vodafone it worked fine ..trying to get help from website or Vodafone agent is a nightmare ..a year on still no connection ..apologies but the only way to get a response is to complain ...which again Vodafone website won't allow you to do !!!!
Response to Vodaphone
I've spent hours contacting you contacting Sansung
Contacting your website
Each provider blames the other for lack of service
My TV Wireless worked with PlusNet..NOT using Vodafone ...so where does the blame lie ?????
12 de marzo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Durham
Hi Joan,
I'm sorry you've been left feeling this way. Have you tried connecting the TV to your router via an Ethernet cable? This should bypass any wireless issues you may be having.
Alternatively, please reach out to the dedicated Home Broadband team on 03333 040191 from any UK phone, or through Live Chat here: https://vodafone.uk/livechat, and a member of the team would be happy to help.
All the best,
Vodafone Social Media team
Max Durham store …excellent
Max in the Durham store was absolutely lovely. He was very friendly and great customer service. Explained everything so cleanly so my mum could understand.
3 de marzo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Durham
Hi Annette,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Terrible customer service
Broadband customer service is a disgrace. Initially sent incompatible equipment. Now incapable of taking a direct debit despite no account changes and funds available. 3 hours later and no ownership of their issues and resolution is always ‘go to a store’. Desperate to leave. DO NOT JOIN!
14 de febrero de 2025
Opinión espontánea
Taz was brilliant with me and my friend…
Taz was brilliant with me and my friend to day for her new phone
11 de febrero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Durham
Hi Collette. Thank you for your review for Taz. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service thanks Taz
Great service thanks Taz, will definitely be recommending you and your store.
1 de febrero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Durham
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Brilliant service from Taz and the team…
Brilliant service from Taz and the team thanks foe the Brilliant service.
1 de febrero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Durham
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Brilliant service from Taz thanks for…
Brilliant service from Taz thanks for all your help.
21 de enero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Durham
Hi Lenj,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Thanks Dan for helping me with a new…
Thanks Dan for helping me with a new contract after putting it off for months, I'm really excited for a new phone!
14 de enero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Durham
Hi Sophie. Thank you for your review for Dan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent Customer support from Taz
I came into the store exploring options for a new phone deal . I was warmly greeted by Taz , who made the experience so much easier . Their knowledge of the deals ensured I left as a new customer and with a fabulous selection. Excellent customer service !
16 de enero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Durham
Hi Zach. Thank you for your review for Taz. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Experience made easy due to Katie's knowledge
Came in unsure on what phone/contract I wanted and what suited my needs, I was helped by a lovely lady called Katie, nothing was too much trouble for her and she made time to sit down with me and go through different options explaining everything for me, she was so patient. I can't wait to receive my new phone! Thanks again
15 de enero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Durham
Hi Ren. Thank you for your review for Katie. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The service and how helpful it was
The service and how helpful it was
21 de diciembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Durham
Hi, It's great ot see our team were so helpful today. Thanks for your feedback.
All the best, The Vodafone Social Media Team
Respuesta de Vodafone UK - Durham
Hi Maureen. Thank you for your review for Taz. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service! Quick and easy, very pleasant staff.
5 de diciembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Durham
Thanks for the five start review, Lorelai! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service from Keith
Excellent service from Keith. Very patient and helpful. Would recommend to anyone
29 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Durham
Hey John,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Taz was outstanding and everyone at…
Taz was outstanding and everyone at Vodafone would do well to be like him. He saved me money and helped me a lot, he’s polite, helpful and “ can do”
11 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Durham
Hello, Chris,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Taz.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic service from Daniel and the team today
Fantastic service from Daniel and his colleagues today when we visited visited the Durham shop he was extremely knowledgeable and helpful sorted out our requests and also did a little health check on mine and my husband’s Phone we will be going back when upgrades are due very soon 👍 professional friendly and courteous thank you Daniel 👍
5 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Durham
Hi Deb,
Thanks for taking the time to write such a great review! We're delighted to see Dan was able to resolve your query, and that you'll be visiting again 😄 If you ever need help again, please drop us a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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