Luke at Dereham Vodafone should be CEO of Vodafone customer service 10/10 helped me more than anyone else at any other phone shop ever... Been a Vodafone customer for 14 years and would never leave...... Ver más
La empresa ha respondido
Localización
Cambiar localización5 High Street, NR19 1DZ East Dereham, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I would like to express my gratitude to the staff at the East DEREHAM Branch who could not have done more to help me. They were polite extremely helpful and nothing was too much trouble. I wanted to... Ver más
La empresa ha respondido
Great service from Vodafone in Dereham. They were so patient and helpful and set us up with temporary internet before our broadband was installed (I didn't even know this was a thing!) Which was espec... Ver más
La empresa ha respondido
I dont quite understand how to put into words how good the salesperson I saw was. Joshua was patient, understanding, easy to talk to and above all else, a good laugh. Also a damn fine looking individu... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - East Dereham
Escrito por la empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Información de contacto
5 High Street, NR19 1DZ, East Dereham, Reino Unido
4,9
Excelente
140 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent service again and again.
I dropped into the East Dereham store on Saturday to ask a question about my current airtime contract and to ask if they could look at my charging point. Can I just thank Luke for his advice, which was helpful, friendly and courteous. I prefer face to face as opposed to using the app, and this is the reason why. Always excellent service from the team here. Many thanks Craig
13 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - East Dereham
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Respuesta de Vodafone UK - East Dereham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Respuesta de Vodafone UK - East Dereham
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Brilliant experience
Brilliant experience. Staff were knowledgable and helpful! Sorted everything out for me then and there.
22 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - East Dereham
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Respuesta de Vodafone UK - East Dereham
Hey John,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
Just been into the Dereham branch to renew our SIM only contracts. Excellent, friendly and helpful service from both Luke and Josh. No pressure sales, just good honest information. Thank you
29 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - East Dereham
Hey Mary,
Thanks for the lovely review and fantastic support for Luke and Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Luke was very helpful with changing my…
Luke was very helpful with changing my phone contracts in store, it was an honour to be served by Luke and I'll definitely be returning to upgrade my phone plans in the future, thank you so much
28 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - East Dereham
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Only time I go in is to get help/advice…
Only time I go in is to get help/advice with my Vodafone broadband and I always see Josh who is always there to help and always find the solution to my questions. Will always go there to deal with Vodafone.
15 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - East Dereham
Hey Lisa,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
I went into the store for support around home broadband.
The staff were friendly and knowledgeable about the service. Firstly, they checked if it was available in my area and then helped me decide what the best speed and price was for me.
I would highly recommend this store to others.
6 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - East Dereham
Hey Emma,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
First class help from the Dereham shop
First class help from the Dereham shop.
The salesperson went through everything and even helped call up my old provider to confirm no charges to leave.
25 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - East Dereham
Hey Gary,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Always efficient service
Always efficient service.
About to go abroad and not sure on roaming costs etc. I don't want to come back with a big bill!
Advised on the best way forwards and double checked other services for me too.
Always a happy face.
26 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - East Dereham
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
An Honest Phone shop
After getting a great deal and great advice on my phone upgrade I knew we'd visit here for my son to be able to send his phone off, covered under the lifetime warranty. When I explained his phone wouldn't take a charge, rather than bundle the phone off in an envelope a little cleaning tool was whipped out and the charging connector had the dirt knocked out of it, leaving us with a phone that charged and worked there and then. No fuss, no charge, no hard sale, just clear honest advice and genuinely doing the best by the customer. A level of customer service that's missing from a lot of retail shops.
This isn't our local Vodafone shop, but it's definitely where we travel to for our phone needs
28 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - East Dereham
Hey Amanda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Suzanne found me the best priced phone…
Suzanne found me the best priced phone for me. Will definitely tell my friends and family to go see her.
31 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - East Dereham
Hey Alisha,
Thanks for the lovely review and fantastic support for Suzanne.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
So patient in helping me get the best…
So patient in helping me get the best phone and contract. Thank you
23 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - East Dereham
Hey Lily,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Always great customer service
Always great customer service, the store is always clean and they're very quick to help out. Took out broadband with Luke and was so impressed and satisfied with the customer service we returned to swap phone contracts over to vodaphone as well
20 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - East Dereham
Hey Lauren,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Staff are amazing and always happy to help!
Visited this store numerous times, staff are always welcoming every time! Popped in yesterday to browse and Luke was extremely helpful and made the whole shopping experience a breeze! Excellent customer service
25 de abril de 2025
Opinión espontánea
Respuesta de Vodafone UK - East Dereham
Hey Jamie,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service in store
Great service in store, especially from Luke. He had excellent knowledge of all the products and was able to sort my upgrade out quickly. I have visited a number of times for either my phone/watch/tablet and every time any problems are sorted.
19 de abril de 2025
Opinión espontánea
Respuesta de Vodafone UK - East Dereham
Hey Jasmine,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone Dereham
Had to visit Vodafone in Dereham as my husband lost his phone. Luke was amazing and sorted cancelling the lost phone and sorting us with a new one. Nothing was too much trouble and walked us through a worrying time, thank you Luke.
21 de abril de 2025
Opinión espontánea
Respuesta de Vodafone UK - East Dereham
Hey Kay,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service yet again
Excellent service yet again. Helpful, friendly and time taken to explain everything clearly. Highly recommended. Thanks Luke. 😊
21 de marzo de 2025
Opinión espontánea
Respuesta de Vodafone UK - East Dereham
Hey,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Got a new tablet
Got a new tablet, phone and sim only for £69 pm! Thanks
18 de marzo de 2025
Opinión espontánea
Respuesta de Vodafone UK - East Dereham
Hello Michael,
This is great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.