Ab and Mo were well informed and enthusiastic. Abs offered me a better deal for my internet and sorted my new Samsung fold phone. Mo is calm and friendly coupled with Abs energetic personality. Make a... Ver más
La empresa ha respondido
Localización
Cambiar localización397-399 Mare Street, E8 1HY LONDON, GB
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Consulta las opiniones de los clientes
Mo was very helpful, he helped me to transfer the data from my samsung to my new iPhone. Vodafone Hackney has very good customer service.
La empresa ha respondido
I have been using Vodafone for 13 years. Normally I Use the store at Mare Street, Hackney. The reason being is that the accessibility and customer service suits me. There have been a couple o... Ver más
La empresa ha respondido
I’m an international student who needed to set up a UK number. Nikki helped me figure out the best plan for me so that I could keep my international number and pay as little as possible for my new pla... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Proveedor de Internet
- Proveedor de servicios de telecomunicaciones
- Servicio de telefonía e Internet
- Tienda de celulares
Sobre Vodafone UK - Hackney
Escrito por la empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Información de contacto
397-399 Mare Street, E8 1HY, LONDON, Reino Unido
4,8
Excelente
120 opiniones
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Rude and Unprofessional Advisor
Today, at around 14:55, I went to Hackney Vodafone to exchange my phone to a different colour. I approached one of the workers at the “Ready to Help” desk (he had a grey cardigan, quite young). He told me that I am unable to do an exchange and Vodafone ONLY does returns in order to change the colour. I told him I had been on the phone with Vodafone and he said “I don’t know what to tell you, it will affect your credit”. I then left the store and was told by Vodafone that it is not needed to run a credit check.
He was very rude, unprofessional, and had me travel all the way to the other side of London to get a simple dolour change. Absolutely ridiculous. I am extremely disappointed with the level of service I received, and it has eroded my confidence in the brand. I ended up cancelling my contract all together as it is before the 14 days of purchase.
Your worker has a nasty attitude.
21 de diciembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Hackney
Hi Jaden,
I am sorry this has happened as this is absolutely not the experience we ever want any of our customers to have.
So we can investigate this further and get this dealt with, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks,
Vodafone Social Media Team
Very good very helpful lovely work from…
Very good very helpful lovely work from sonny and jason
21 de diciembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Hackney
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service
Great service, Azmol restored my faith in Vodaphone. Thanks
8 de noviembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Hackney
Hey Shanur,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jason was professional very friendly…
Jason was professional very friendly and took his time and attention with me and my family to find the best deal available.
23 de octubre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Hackney
Hey Randy,
Thanks for the lovely review and fantastic support for Jason.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Expert and Friendly service
I had my phone pickpocketed and came here to sort it out. Jason was extremely helpful and informative about the process, and the current deals they had, as well as picking the right plan and the right phone.
Overall the experience was very professional and friendly, and he made sure I had the best experience.
While serving me, he made sure people were not waiting in vain as well. Great staff.
2 de octubre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Hackney
Hey Gaye,
Thanks for letting us know what an amazing job Jason did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The staff were extremely friendly and…
The staff were extremely friendly and helpful both times I visited in the last week, amazing service!
18 de septiembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Hackney
Hey Kelly,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great experience with Jason and Azmol…
Great experience with Jason and Azmol today at the vodafone store in hackney! They've helped me get a sim card after a long wait with other service providers and made the whole experience very pleasant. Would recommend !
1 de septiembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Hackney
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Joy was really helpful and quick at…
Joy was really helpful and quick at sorting out my needs
29 de agosto de 2023
Opinión espontánea
Respuesta de Vodafone UK - Hackney
Hey Maria,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jason was very kind and extremely…
Jason was very kind and extremely helpful and patient with my questions and requests.
29 de agosto de 2023
Opinión espontánea
Respuesta de Vodafone UK - Hackney
Hey Beatriz,
Thanks for the lovely review and fantastic support for Jason.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great customer service !
Great customer service !
I wanted to change my mobile network to Vodafone and went to the store , the staff was very friendly.
I was taken care from Alesia, with her assistance I got the best offer I could get and I am very happy with that .✌️
7 de agosto de 2023
Opinión espontánea
Respuesta de Vodafone UK - Hackney
Hey Dani,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Made me feel very welcomed
Made me feel very welcomed, the new trainee was very friendly and bubbly
31 de julio de 2023
Opinión espontánea
Respuesta de Vodafone UK - Hackney
Hi there,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.
Thanks,
Vodafone Social Media Team
Amazing service from jason the best in…
Amazing service from jason the best in the store.
7 de julio de 2023
Opinión espontánea
Respuesta de Vodafone UK - Hackney
Thanks for your fab feedback Nesrin.
All the best, The Vodafone Social Media Team
Came into store to browse their sim…
Came into store to browse their sim only offers and was greeted by Mahfuz, he was well spoken and provided great customer service, made me feel at ease and not pressured into buying anything and he had great knowledge on what vodaphone offers
1 de abril de 2023
Opinión espontánea
Respuesta de Vodafone UK - Hackney
Hi Shakil,
Thanks for taking your time to share this experience. It's lovely to hear this review for Mahfuz.
We're always here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Mahfuz was an amazing assistant to help…
Mahfuz was an amazing assistant to help me get set up with Vodafone, thank you!
1 de mayo de 2023
Opinión espontánea
Respuesta de Vodafone UK - Hackney
Hey Sakib,
Thanks for taking the time to leave your review. Always great to receive nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Brilliant service
Brilliant service, the person working was mahfuz. was very nice and explained everything i asked perfectly. Get him a promotion.
4 de abril de 2023
Opinión espontánea
Respuesta de Vodafone UK - Hackney
Hi Niz,
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Sonny the tech genius!
Amazing, “Sonny” was extremely friendly helpful and understood what I needed and overall amazing He helped me with amazing tech service too. Setup phone and gave me clear advice.
25 de abril de 2023
Opinión espontánea
Respuesta de Vodafone UK - Hackney
Hi Rahib,
Thank you for your review. It's always lovely to read such nice feedback. I'll be sure to send this over to Sonny. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Great store- excellent customer service…
Great store- excellent customer service and clean and organised environment makes for an enjoyable shopping experience. One employee in particular, Mahfuz, was a stand-out and a true gentlemen with a warm charisma and helpful approach
13 de abril de 2023
Opinión espontánea
Respuesta de Vodafone UK - Hackney
Hi there,
Thank you for your review. I’ll be sure to pass on the feedback for Mahfuz. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Excellent Service at Vodafone
I recently visited a Vodafone store to switch my SIM, and Mahfuz was the representative who assisted me. Mahfuz was knowledgeable, professional, and courteous throughout the process, ensuring that I was comfortable and satisfied with the new SIM.
He patiently explained everything I needed to know about the SIM swap and took the time to answer all of my questions. He went the extra mile to ensure that everything was set up correctly and even showed me how to use the Vodafone app on my phone.
Overall, I had a great experience with Mahfuz, and I would recommend him to anyone who needs help with their Vodafone service. Thank you, Mahfuz, for your excellent service!
1 de mayo de 2023
Opinión espontánea
Respuesta de Vodafone UK - Hackney
Hi Abdullah,
Thank you so much for your review. It's always great to hear positive feedback. I'll be sure to pass this on to Mahfuz. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
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