Vodafone UK - Harrow St Anns Road Opiniones 

272
TrustScore: 4.5 sobre 5

4,7

46 St Anne's Road, HA1 1LA HARROW, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had a really frustrating experience with the online team, who completely messed up my order and sent me from branch to branch trying to get it resolved. By the time I reached the Harrow store... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

SAACHIKA harrow branch Amazing customer service So patient Helpful Helped us with so many services than ever been helped before from anyone at Vodafone. Ajay the store manager was supportive... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing love visiting this store, have completed few upgrades and family plan all done by my man sha, amazing patient fella who has great energy and pleasure to deal with. Any issue or any question I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Vodafone has always been on the top of the game. However, the staff has made the whole experience completely worthwhile. The Assistant Store Manager Mrs Hafsa has been absolutely helpful and has provi... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Operador de telefonía móvil
  2. Tienda de celulares
  3. Proveedor de Internet
  4. Servicio de telefonía e Internet
  5. Proveedor de servicios de telecomunicaciones

Sobre Vodafone UK - Harrow St Anns Road

Escrito por la empresa

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Información de contacto

  • 46 St Anne's Road, HA1 1LA, HARROW, Reino Unido

4,7

Excelente

TrustScore: 4.5 sobre 5

272 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(272)

41.608 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great communication

Great communication, very helpful, quick, all together very good. And Hafsa, Shahjan was a great help too.

4 de julio de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hi David,

It's great to hear your feedback, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Had a great experience today at the…

Had a great experience today at the harrow Vodafone store with the one AM - Hafsa. Very professional and went out of her way to sort the deal out for me. Great Vodafone deals for the supper. Very highly recommend the network and the staff (Hafsa) in Harrow branch.

12 de junio de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hi Ram,

We’re glad to hear you found the best deal for you, when visiting Hafsa in store. Thanks for your review.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Valorada con 5 estrellas sobre 5

The service from Miss Deena was very…

The service from Miss Deena was very excellent and her behavior was very kind and helpful.

12 de junio de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hi Hussein,

This is a great review for Miss Deena. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Valorada con 5 estrellas sobre 5

Excellent service and help from John…

Excellent service and help from John at Vodafone Harrow. I've usually dealt with him,a d he's always so helpful.

10 de junio de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hi Jennifer. Thank you for your review for John. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Fabulous member of staff

John was absolutely amazing. He listened to my needs and came out with different options for a new phone and plan. He was very knowledgeable, patient, friendly and funny.He helped me resolve various issues I could not do through the app and answered all of my questions.He is a wonderful representative providing amazing customer service.

31 de mayo de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hi Corina,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Valorada con 3 estrellas sobre 5

Ban rude customers from Vodafone

**Customer Review:**
I have been a witness to a very unruly and rude gentleman by name David George who is wasting everyone’s time and picking on the staff unnecessary and exhibits rude behavior and creates disturbances, demonstrating a lack of interest in Vodafone's services. This individual has a pattern of targeting staff members, leading to an uncomfortable and disruptive environment. Such customers should be blacklisted and never allowed to step in the store.

27 de mayo de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hi there,

Thanks for bringing this to our attention, so we can take some more details from you and look into this further, could you please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Hafsa was very welcoming and efficient…

Hafsa was very welcoming and efficient when we called in to have the roaming package put onto our phones.
It was a very good experience

5 de junio de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hi Mary. Thank you for your review for Hafsa. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Gave us as long time as we Best customer serviceneeded and…

Gave us as long time as we needed and explained everything,
Thank you

3 de junio de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hi Ibrahim,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Valorada con 1 estrellas sobre 5

I once again went into the harrow…

I once again went into the harrow branch of vodafone and once again was served by hafsa. I cam only say that after my last review absolutely nothing has change. She is still more interested in talking to other people and does not listen to was is being asked of her.

26 de mayo de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hi David,

Thanks for taking the time to share this review with us. We take all feedback on board to help us improve, so appreciate your comments. Sorry to hear you had a negative experience! We'd love to turn your opinion into a positive one.

So that we can assist further, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Mobile data issue

Abijith at Vodafone harrow on the hill was excellent. He persevered in assisting with my issue. I was unable to connect on Internet with mobile data and he figured it out, very patiently. Thanks

12 de mayo de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hi Ferhana,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Came into the Vodafone Harrow today and…

Came into the Vodafone Harrow today and met with John. As usual it was a pleasant visit. He assisted me with my data and broadband without me even realising that I needed that help. John is always very helpful, patient, well informed and accomodating. I am leaving Vodafone today very satisfied and pleased. Excellent customer service. Thank you John.

3 de mayo de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hey Gillian,

Thanks for your review! It's great to hear you had such a fantastic experience with John.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks, Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Amazing love visiting this store

Amazing love visiting this store, have completed few upgrades and family plan all done by my man sha, amazing patient fella who has great energy and pleasure to deal with. Any issue or any question I have regardless being silly he has the patience and understand to answer. Amazing store I’d travel 100 miles if I had to get to this branch

8 de mayo de 2023
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hi Saif,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Nice service by jigisha

Nice service by jigisha

2 de mayo de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hi there,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Jigisha at Vodafone Harrow branch was…

Jigisha at Vodafone Harrow branch was very helpful and very professional, she helped with our queries and solved all of the issues
I would recommend this place

1 de mayo de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hi there,

Thank you for your review. It’s great to hear of your positive experience with Jigisha. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Very good end very nice complet end…

Very good end very nice complet end explained everything good

21 de abril de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hi Daniela,

Thank you for your review and feedback!

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Valorada con 1 estrellas sobre 5

Ajay cognac harrow manager has rude to…

Ajay cognac harrow manager has rude to me, shouting and forcing me to get unlimited plans, he even said that's all the plans they sell, take my word people Don't buy from harrow store, his whole team is corrupt, Martyina, hafsa, Shah and deena the whole lot are corrupt and will only force you to get unlimited plans

14 de marzo de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hey Dartara,

I'm sorry to hear about this. It's absolutely not how we want our customers to be left feeling and we certainly want to get this investigated.

So we can help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks,
Vodafone Social Media Team

Valorada con 1 estrellas sobre 5

I am very disappointed.

I am very disappointed.

Tuesday 26th at 9am, set up a contract for an IPAD 10th Gen. It clearly said, collect and collect from 10:17am from the St Anns Rd Vodaphone store.
I was happy with and placed my order. Done my credit checks, signed the contract, Vodaphone took £30, as the first payment out of my bank.

EVERYTHING CONFIRMED THEN, I got an email explaining my order will be ready to click and collect 1-2 days!

I have been lied to after my money being taken. I specifically went with Vodaphone as they had the IPAD 10th Gen PINK in-Stock ready to collect.

I called customer services around 10am and was explained that I have to wait 1-2days for a text message explaining my order is ready to collect, However, during the ordering process it clearly said ready to collect from 10:17am. WHAT A LIE!

The customer service advisor, explained I can go to the store, and they will be able to provide me with it IF it is in stock. WHICH IT IS!

I went to St Anns Vodaphone, and explained I have came to collect my IPAD. The staff said 'No its not ready to collect' I explained the situation again.

An Asian lady was VERY rude and said to her colleague 'Let me know when she calms down so I can speak to her' When I was speaking to her colleague calmly, her attitude was absolutely stinky and disgusting, she wasn't even a manager and she was walking around the store like she owns it. I would never give disrespect unless I get it first, however she was RUDE. Her colleague was absolute helpful and understood my situation and frustration.

However, I was explained that the IPAD IN STOCK IS MY IPAD, however I can't have it. BECAUSE THEIR SYSTEM IS NOT READY.

MY IPAD is in stock however I CANT HAVE IT because its not ready?

The Ipad in the store is my Ipad which I will be collecting... just not NOW. I have to wait 1-2 days. BUT IT IS IN STOCK.
????????? ITS 2024 WHY AM I WAITING 1-2 DAYS IF ITS ALREADY IN STOCK?

I called customer service AGAIN they explained all the store has to do is scan and the ipad will be ready for me to collect? However the store said there is nothing they can do.

WHY is this so HARD?
I am disappointed, if I knew this was going to happened I would have gone to EE.

26 de marzo de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hi Alicia. It's disappointing to see your comments, concerns and feedback. We completely understand the importance of receiving the required help and support when needed, especially when it comes your Click and Collect order.

Generally speaking, we don't advise a specific time when to collect your Click and collect order at the point of sale. After you've chosen which store you'd like to collect from and the order has been processed, we'll then contact you to tell you when it’s ready to collect https://vodafone.uk/453km0z

Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Saachika is great!

Came in for a SimSwap. Saachika was amazing, really helpful, friendly and efficient!

23 de marzo de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Advisor name jigisha was so helpful

Advisor name jigisha was so helpful. Offer us good plan.

16 de marzo de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hi Valentina. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Good services and good people.we served…

Good services and good people.we served by jigisha she was so kind to us

16 de marzo de 2024
Opinión espontánea
Logotipo de Vodafone UK - Harrow St Anns Road

Respuesta de Vodafone UK - Harrow St Anns Road

Hi Ioan. Thank you for your review for Jigisha. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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