This was my first time in the store and although I had a bit of a wait to be served, I realized when it was my turn that this was because the staff spend as much time with each customer as is neede... Ver más
La empresa ha respondido
Localización
Cambiar localización12 Union Parade, Eden Shopping Centre, HP11 2BQ High Wycombe, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The manager of the store Jamal is outstanding. I am really impressed by how much he went the extra mile to resolve a number of issues I had been left with from terrible service from another store. Wh... Ver más
La empresa ha respondido
Was in the Vodaphone shop in the Eden Centre High Wycombe today and was seen by Shimal, he resolved my phone issue very quickly and talked me through waht to do to use the fix. After this he was look... Ver más
La empresa ha respondido
Visited my local High Wycombe branch today and was helped by Jeremiah Patel who was nothing short of phenomenal. He went above and beyond to help me with a pretty difficult situation staying well beyo... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - High Wycombe
Escrito por la empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Información de contacto
12 Union Parade, Eden Shopping Centre, HP11 2BQ, High Wycombe, Reino Unido
4,8
Excelente
116 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Vodafone UK - High Wycombe
Hi Judy,
This is a great review for Jeremiah. Thanks for sharing.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Jeremiah gave us exceptional service at…
Jeremiah gave us exceptional service at the Eden Centre store today. He solved a problem we have had for weeks. He was reassuring, calming, warm, welcoming and knowledgeable. I feel very lucky that we were served by him today. Please pass on our gratitude. Top service and could not have been better.
18 de febrero de 2024
Opinión espontánea
Respuesta de Vodafone UK - High Wycombe
Hi there,
Thank you so much for taking the time to leave such a lovely review about your experience with Jeremiah. It's great to hear you received such amazing service and got your issue resolved promptly.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Respuesta de Vodafone UK - High Wycombe
Hey there,
Thanks for taking the time to share this 5 star review.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Visit to High Wycombe branch
Visited my local High Wycombe branch today and was helped by Jeremiah Patel who was nothing short of phenomenal. He went above and beyond to help me with a pretty difficult situation staying well beyond the end of his shift to make sure I left with a better resolution than expected. Cannot thank him more for his efforts and certainly restores faith in humanity! Thank you sir, legend!
1 de febrero de 2024
Opinión espontánea
Respuesta de Vodafone UK - High Wycombe
Hey Andrew,
Thanks for the lovely review and fantastic support for Jeremiah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service by Jamal
Great service by Jamal. Helps me with my contract for years
19 de enero de 2024
Opinión espontánea
Respuesta de Vodafone UK - High Wycombe
Hi Brian,
It's great to see your kind words for Jamal and we really appreciate your feedback. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I done upgrade in store and phone was…
I done upgrade in store and phone was deliver to store , they helped me to find a phone which was good price on sale and helped me transfer my information from old phone to new phone
6 de enero de 2024
Opinión espontánea
Respuesta de Vodafone UK - High Wycombe
Hi Kerenza. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I bought a new connection due to poor…
I bought a new connection due to poor coverage from my current provider , they gave me good deal but unfortunately I was still in contract with my previous contract and they happily returned , will come back once done with my current provider
18 de diciembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - High Wycombe
Hey Shahid, I'm sorry to hear you're tied into a deal with your current provider. But be sure to reach out as soon as your commitment ends and we'll be happy to get you back on board with us 😊
Thanks, The Vodafone Social Media Team
Amazing service as always
27 de diciembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - High Wycombe
Hi Vanesa,
Thanks for your review, and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Painful customer service not like it used to be
Vodafone used to be one phone company you could actually have faith in.
Have been with them over 15 years . Not once have I thought about leaving until this weekend.
Having changed said bank account and transferred all the DDs every thing going well . Then all of a sudden get a text saying not collected. Straight on phone to sort out or so I have thought. Since Mid November they have taken money from my account but still can’t get them to fix the problem. Having showed them bank statements and them confirming payments have been made . They still have the nerve to say it’s in the hands of our tech team. Have tried India . South Africa & uk base teams to try and resolve but alias still having to call them. I am now on my 3 hour this weekend trying to resolve this issue. Some of their staff are great some are let’s say need a lot more trainings. It’s just such a shame such a great company have now gone down hill so much in the last year or so.
15 de diciembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - High Wycombe
Hi Jim,
Thanks for raising these concerns, we're sorry to hear about this recent experience. This isn't what we want for our customers. We're keen to get this looked into and resolved.
Pop us over a message via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we can get started.
Thanks, Vodafone Social Media Team
They are always very helpful
Vodafone High Wycombe staff are always very helpful, especially Lola. Thank you
30 de noviembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - High Wycombe
Thanks for your fab feedback Laura. It's great to see the team and Lola were so helpful.
All the best, The Vodafone Social Media Team
Lola was EXTREMELY helpful and…
Lola was EXTREMELY helpful and informative thankyou
22 de noviembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - High Wycombe
Hey Adele,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
They helped my to get a new contract
They helped my to get a new contract. They set her phone up. Great service.
26 de septiembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - High Wycombe
Hey Danaila,
Thank you for taking the time to review and sharing your positive feedback. We appreciate it.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Respuesta de Vodafone UK - High Wycombe
Hi there,
Thank you for reviewing. Great to hear about your recent experience and how our team was able to help.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Chet in store helped me with getting a…
Chet in store helped me with getting a new IPad. Great experience in store and friendly. He also helped me sort out with my billing issue I had. Excellent service
16 de septiembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - High Wycombe
Hi Gustavo,
We're pleased to hear about your recent experience, and how Chet was able to help. Thank you for taking the time to review
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Lola was amazing and helpful really…
Lola was amazing and helpful really provided good service and supported me in making the right choice for me and my family
11 de septiembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - High Wycombe
Hi Consumer,
I’m glad to hear you found the best option for you and your family, when visiting the store. Thanks for your review for Lola.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Was greatly appreciated
Was greatly appreciated, attending by Lauretta in High Wycombe she is wonderful and help us a lot to find out the best bundle for our business company
5 de septiembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - High Wycombe
Hi. Thank you for your review for Lauretta. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service by jamal
24 de agosto de 2023
Opinión espontánea
Respuesta de Vodafone UK - High Wycombe
Hi Sarah. Thank you for your review for Jamal. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - High Wycombe
Hi Caz. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chet
Chet, was very helpful, easy going. Given us lots of advice and has of heaps of patient.
Thank you
12 de agosto de 2023
Opinión espontánea
Respuesta de Vodafone UK - High Wycombe
Hi Jackie. Thank you for your review for Chet. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
If rating Lola 1out of 5. l would rate her double.
Went to Wycombe as l needed to sort my monthly payment. Her knowledge about Vodafone sim plan is very good. Lola her name if l am not mistaken was very professional and lovely at the same time very welcome in . She showed me a range of phones as l could upgrade my phone too. Which l didn't know myself. It really helps to speak face to face then online.
31 de julio de 2023
Opinión espontánea
Respuesta de Vodafone UK - High Wycombe
Hi Percival,
Thank you for your review. It’s fantastic to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.
Thanks,
Vodafone Social Media Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.