First of all, I would like to show my appreciation for today’s service. Shanice was really helpful this morning during her service. I sense I have been treated like royalty. Let’s say it was an ou... Ver más
La empresa ha respondido
Localización
Cambiar localización156 High Road,Kilburn, NW6 4JD London, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Came in today with a customer service related issue that could only be resolved in store due to a theft. Was assisted by a "sales advisor" Vaishnavi. She was attentive, clear and outstandingly hel... Ver más
La empresa ha respondido
The Kilburn High Road Vodafone store is my regular place for help with SIMs, etc when I visit the UK. In September I went back for help reviving my outdated VOXI plan. The store is always busy. Abo... Ver más
La empresa ha respondido
I visited the Vodafone store to renew my contract and discuss options. Zane, the gentleman who served me, was excellent. He was knowledgeable, spoke at the right speed and communicated clearly. He w... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Kilburn
Escrito por la empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Información de contacto
156 High Road,Kilburn, NW6 4JD, London, Reino Unido
4,9
Excelente
185 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Although the wait was long the staff…
Although the wait was long the staff were friendly and helpful. The issue was resolved.
21 de abril de 2024
Opinión espontánea
Respuesta de Vodafone UK - Kilburn
Hi Abdullahi,
Thank you for reviewing and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Must mention that Dina
Must mention that Dina , has been fantastic her personally, service , knowledge and experience in her job is way above standard and should be recognised.
Its my second time getting a phone in 6 months.
Fantastic service.
17 de abril de 2024
Opinión espontánea
Respuesta de Vodafone UK - Kilburn
Hi albert,
This is such a great review for Dina. Thanks for sharing.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
I had a very happy experience with…
I had a very happy experience with Dinas customer service. She has been a very great help and she was a very happy advisor and helped many customers. Best advisor definitely will come back to her.
16 de abril de 2024
Opinión espontánea
Respuesta de Vodafone UK - Kilburn
Hi Fatima. Thank you for your review for Dinas. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Iam very satisfied with this branch services, attitude and explanation for the package that I am getting. It was such a blessed!! Shout out for these amazing team which is (Aboud,Ellie & Anas)
Iam very satisfied with this branch services, attitude and explanation for the package that I am getting. It was such a blessed!! Shout out for these amazing team which is (Aboud,Ellie & Anas) they have been very helping and amazing.
22 de marzo de 2024
Opinión espontánea
Respuesta de Vodafone UK - Kilburn
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Quick
Quick, efficient, friendly and very professional, shanice was amazing and its ppl like her that make us stay with Vodafone. She sorted my issues in no time, well done and keep it up :)
21 de marzo de 2024
Opinión espontánea
Respuesta de Vodafone UK - Kilburn
Hi Ali, This is great to see and just how we want our customers to feel when they visit us. Thanks for your awesome review, The Vodafone Social Media Team
Respuesta de Vodafone UK - Kilburn
Hi Cecil,
Thank you for your review and great feedback for Dina.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
No-da-fone!
Vodafone have always been a bit rubbish. The buggy website which looks like it’s been knocked together for £100, the spammy calls and texts, the ropey app, the patchy customer service, the frankly worthless VeryMe rewards program and a host of other uselessness.
The only thing they had going for them is that you could always get a data signal. Dropouts were so rare that they’d be blink and you miss them. For any modern smartphone user this was the be all and end all.
This was because they retained 3G as a fallback position. Slower… but reliable. Now they’ve switched off the aforementioned frequency and I find myself often getting the dreaded ‘E’ symbol indicating no data signal, particularly annoying when I’m using my phone as a satnav.
Might be time to move on.
8 de marzo de 2024
Opinión espontánea
Respuesta de Vodafone UK - Kilburn
Hi John,
Please reach out to us with any unresolved concerns you may have on Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we'll get things looked into.
Thanks, Vodafone Social Media Team
Fantastic with his job . His public relationship with customers is very good
The store manager, Aboud and the staff , Ellie are very good at the job . Their personal touch with customers is fantastic. Please don't lose them to other companies because they are both good at their job.
26 de febrero de 2024
Opinión espontánea
Respuesta de Vodafone UK - Kilburn
Hi Ugochukwu,
Thank you for taking the time to leave us a review, we appreciate your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Really time consuming as it was…
Really time consuming as it was understaffed and quite busy. To be fair they tried their best but customers were coming in & walking out.
19 de febrero de 2024
Opinión espontánea
Respuesta de Vodafone UK - Kilburn
I'm sorry to hear you didn't have the best experience in store today. We do try to man our store to cater for the demand, but sometimes there maybe a delay in our team reaching you. Apologies for any inconvenience.
Thanks for you feedback, The Vodafone Social Media team
Best advisor
After a very Bad experience at another store, Ellie from Kilburn has solved all of my issues and was very friendly and kind.
I will always return to this store !
18 de febrero de 2024
Opinión espontánea
Respuesta de Vodafone UK - Kilburn
Hi!
Thanks for taking the time to leave us a great review about Ellie! We're so sorry to hear you had a negative experience with us previously, but we're glad Ellie managed to turn your opinion around into a positive one.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Absolutely amazing service
Absolutely amazing service! They answered all of my questions and more. All staff were friendly throughout. We left happy!
17 de febrero de 2024
Opinión espontánea
Respuesta de Vodafone UK - Kilburn
Hi Bebe,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Kind stuff
Excellent treatment the staff were very kind and helpful
They give me what I Was looking for
Thatnk so much
29 de enero de 2024
Opinión espontánea
Respuesta de Vodafone UK - Kilburn
Hi there,
Thank you for your review! Your feedback is so important to us. We're glad you managed to find what you were looking for.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Vodafone Kilburn - Sara
Sara has been exceptionally good explaining various options for new tariff with Vodafone. Helping me to decide easily. Very professional, polite, customer friendly personality too. I am happy with service.
8 de enero de 2024
Opinión espontánea
Respuesta de Vodafone UK - Kilburn
Hi Daniel,
This is a great review for Sara. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
10/10 from all three individuals in the…
10/10 from all three individuals in the store (I'm so sorry didn't catch their name). Very friendly, knowledgeable and super efficient. To be honest I rarely go into stores but I won't hesitate next time.
3 de enero de 2024
Opinión espontánea
Respuesta de Vodafone UK - Kilburn
Hi Joseph,
Thanks for your lovely review for our Kilburn store. We appreciate your support.
We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
10/10 Service and professionalism
Came in today desiring a new sim, and was met by a lovely tech expert Ellie. She clearly explained the ins and outs of my new contract, effectively answering any questions I had in a professional manner. Was met with a smile the whole way through. Would definitely recommend this store and especially Ellie to anyone needing an expert in customer service and their profession.
31 de diciembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Kilburn
Hey Kyle,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Onur was so helpful and kind
Onur was so helpful and kind, I really appreciate the efficiency and professionalism.
28 de diciembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Kilburn
Hi Louise,
We appreciate your feedback, and support for Onur. Thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Aboud and anur best service
26 de diciembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Kilburn
Hey Zain,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great costumer service
Sara was great, she helped me understand and choose the plan that best suited me
13 de diciembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Kilburn
Hey Esteban,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Kilburn
Hey Saif,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Sara shies very helpful girls she’s…
Sara shies very helpful girls she’s tried as very good.thanks.
12 de noviembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Kilburn
Hi Paci,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.