Fatema was very helpful with my broadband upgrade today. Not at all stressful when I came into the store today guys, keep up the good work. 👍🏼
La empresa ha respondido
Localización
Cambiar localizaciónUnit 75 The Mall, LU1 2TF Luton, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I’ve had a great experience with Kate at Vodafone. She first helped me set up my phone contract back in 2024, and I recently worked with her again for an upgrade. Both times she found me really g... Ver más
La empresa ha respondido
Was greeted straight away when I entered the store. Staff were friendly and approachable, Jamie really saved the day as we were heading to the airport without a roaming data plan. Luckily she came to... Ver más
La empresa ha respondido
I had a wonderful experience with Jaime and Ali. I was praying to see Jaime, and when I did, she was extremely helpful and went out of her way to make sure everything went smoothly, which I truly appr... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Luton
Escrito por la empresa
Información de contacto
Unit 75 The Mall, LU1 2TF, Luton, Reino Unido
4,9
Excelente
401 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Customer Feedback
Happy with the exeperience I received, very professional.
7 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
Hey Wojtek,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Served by Jamie
Served by Jamie. Very helpful, patient, clear, very knowledgeable. Made my experience smiple.
6 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
Hey Nayan,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Was greeted straight away when I…
Was greeted straight away when I entered the store. Staff were friendly and approachable, Jamie really saved the day as we were heading to the airport without a roaming data plan. Luckily she came to our rescue by upgrading my existing contract to a greater value package and lowering my monthly bill
18 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
Great work from Jamie! Thank you for the review Nicola and for sharing this with us.
Vodafone Social Media Team
Greate service with Jaime
Great custemer service
Jaime was verry helpful
18 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
Hi! We appreciate you taking the time to share your positive experience. We're so glad to hear that our team was helpful to you.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I lost my phone in Luton mall and…
I lost my phone in Luton mall and adviser Kate helped me to reset the sittings in iPad and report the lost，thankfully the security staff in the mall found the phone.Kate is so helpful and patient with my lost .She is a star
12 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
Hey Amy! We're so glad to hear that you were reunited with your phone! We appreciate your kind words regarding the assistance you received while reporting the incident and resetting your iPad. It's great to know that our team could help during this stressful situation.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Talal was brilliant at his service and…
Talal was brilliant at his service and very confident in his speech
16 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
We appreciate your wonderful review and support. We're happy to hear that you were impressed with the service and confident communication.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Stefan helped me find a great deal
15 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
Hi Butea. Thank you for your review for Stefan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staf very good and friendly but…network slow i am waiting 30 minutes
Jaime very good staff,
customer service exiilent but network very slow.
10 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
Hi Fahim.
Thank you for your review.
For any assistance, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm. If you have already spoken to the team but haven't received the resolution you were looking for, please come chat with my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Very friendly
Very friendly, outstanding customer service was severed by Jaime
8 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
Hi Sam, we are pleased to hear about your fantastic experience. It's great to hear Jamie was helpful and delivered an excellent service. Thank you for your 5 star feedback.
Thanks,
Vodafone Social Media Team
Respuesta de Vodafone UK - Luton
Hi Susan.
Thank you for sharing your positive feedback with us,
Vodafone Social Media Team
Tarang made the whole mobile phone…
Tarang made the whole mobile phone upgrade experience brilliant,took time to explain and go through relevant steps thoroughly and patiently,a fantastic member of staff,a credit to Vodafone.
31 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
Hey Madeline,
Thanks for the lovely review and fantastic support for Tarang.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jamie was outstanding
Jamie was outstanding - I have never had a better sales experience at Vodafone. Jamie found the perfect contract that matches my lifestyle and budget. Jamie was very efficient and thorough and I left the store with my new phone and feeling excited. Thank you!
31 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
Hey Farrah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was looking to upgrade and Stefan…
I was looking to upgrade and Stefan helped me find a really good deal.
30 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
Hey Cristian,
Thanks for the lovely review and fantastic support for Stefan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stefan helped me find a great deal.
28 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
Hey Nicu,
Thanks for the lovely review and fantastic support for Stefan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jaimie was so helpful and help me find…
Jaimie was so helpful and help me find a good plan. Thank you
25 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
Hey Harry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fast ,efficient and professional …
Fast ,efficient and professional service again from Fabian from Luton mall store.thank you.
24 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
Hey Judith,
Thanks for the lovely review and fantastic support for Fabian.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
I walked in the shop and was welcomed warmly by Stefan. He helped me with my problem promptly and efficiently. I think I will definitely go to him again if I need assistance with anything Vodafone related.
14 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
Hey Gabriel,
Thanks for the lovely review and fantastic support for Stefan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Service
Talal gave us brilliant service today we left with great happiness and full confidence with him in the sale
22 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
Hey Krishnan,
Thanks for the lovely review and fantastic support for Talal.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went to Vodafone to complain about the…
Went to Vodafone to complain about the signal, however i found out that I have to talk with customer service online. Stefan was very helpful and told me exactly what to do to solve this issue.
19 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
Hey Emanuel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
So very helpful
I went into the Vodafone shop in The Point. The young lady, Kate was her name. Approached me and I told her that since my software update 3 days ago all my screens have turned black and I couldn't turn it over to white.
She pressed a few buttons and made it turn white. She was so helpful and knew exactly what to do. Top employer.
20 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Luton
Hi Nina,
Thank you so much for your wonderful review and the amazing support you’ve shown for Kate —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.