Graham was fabulous, provided a top service, friendly and really positive in helping my choose my new iPhone 17e. I’ll be back to renew my broadband in November. Thank you!
La empresa ha respondido
Localización
Cambiar localización6 Taff Street, CF37 4UL Pontypridd, GB
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Consulta las opiniones de los clientes
Sophie and James spent so much time supporting me with my account, saving me money and upgrading at the same time. They had so much patience and provided me with great customer service.
La empresa ha respondido
Claire was very efficient..it was not the first time that she had dealt with me . She made a painful experience pleasurable..
La empresa ha respondido
Signed up to broadband & keep my landline number. Switched from Virgin Media on 3rd July 2026. Everything seemed to be going smoothly. Broadband connection went well but! Alas it is now 11th July... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Pontypridd
Escrito por la empresa
Información de contacto
6 Taff Street, CF37 4UL, Pontypridd, Reino Unido
4,9
Excelente
155 opiniones
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Excellent experience
Excellent experience, Clare was very help and went above and beyond, keep up the great work
5 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
We're so glad to hear that you had such a positive experience and that you felt supported. We appreciate you taking the time to leave us this great review.
Thanks,
Vodafone Social Media Team
Absolutely awesome customer service…
Absolutely awesome customer service from Dan
Well done!!!
20 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
Hey Penelope,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Outstanding customer service x
The ladies in the Pontypridd branch were absolutely amazing. They sorted out the problem with my dad's phone and I cannot recommend them enough. Thank you ladies x
5 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
Hey Julie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kris was very helpful and pleasant went…
Kris was very helpful and pleasant went out of his way to show a not tech savvy person how to use the new phone properly
13 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
Hey Maria,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The customer advisor Dan was very…
The customer advisor Dan was very helpful and halved my bill
12 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
Hey Ross,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great team!
Carly was really great at explaining the different options which were available for my kids and my upgrades. They were really helpful explaining a different device to my friend while we were here. Dan and Carly both went above and beyond helping my child transfer data from an old device to the new device, despite not being able to sign into the old phones cloud.
Great team. Definitely recommend!
P.S. Dan is a LOTR fan so that counts for extra points!
9 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
Hey Jenna,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great staff at Pontypridd store
Dan the sales advisor was so helpful and friendly, he gave us the best advice and guidance and we had a really good deal. We've been Vodafone customers for many years and will stay for many more, and it's all down to staff like Dan. He's a credit to the company.
28 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
Hey Jackie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Signed up to broadband & keep my…
Signed up to broadband & keep my landline number. Switched from Virgin Media on 3rd July 2026. Everything seemed to be going smoothly. Broadband connection went well but! Alas it is now 11th July 2025 and still no landline. Tying to get help from Vodafone is impossible. Between Vodafone and Virgin Media you both should talk to each other, according to ofcom the switch is supposed to be completed by YOU. Please get your act together and get it sorted.
After 'speaking' to robo cop i finally spoke to a human on chat. Turned out to be a very helpful person. Took some time as i can't type too fast. It's being sorted and should be connected appropriately around 14-15th July 25. Thank you.
3 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
Hey Gene,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Carly in store was excellent this…
Carly in store was excellent this morning helped me upgrade my phone thank you
11 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
Hey Gareth,
Thanks for the lovely review and fantastic support for Carly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dan helped me with my upgrade and kept…
Dan helped me with my upgrade and kept my cost as low as possible. Thanks
8 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
Hey Debra,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Carly helped with my upgrade
Carly helped with my upgrade. Very quick and was very polite and chatty.
7 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
Hey Genie,
Thanks for the lovely review and fantastic support for Carly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Daniel was great and helpful with our…
Daniel was great and helpful with our query regarding billing.
7 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
Hey Phil,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Transferring old photos onto sd card
Really helpful explained everything clearly
2 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
Hey Neil,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Pontypridd
Hey Nancy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Clare’s the best!
Clare was very patient with me and very helpful. I’ve dealt with her on multiple occasions and she has always looked to give me the best deals for me and my family. Thank you Clare!
30 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
Hey James,
Thanks for the lovely review and fantastic support for Clare.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Called in to store today as had an…
Called in to store today as had an issue with my sons iPhone.. the lady & gent that was working sorted it for me within 5 minutes, quick & polite service thank you guys.
30 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
Hi Carl,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Very friendly staff that took their…
Very friendly staff that took their time to explain different tariffs and different broadband deals. Thank you guys!
20 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
Hi Dan. We're happy to hear that the team took the time to explain the different options available to you. We really appreciate the feedback, thank you!
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service in store!
I came into store with a phone issue that I wasn't sure but the gentleman Ben really helped me out thoroughly and I felt at ease. Thank you
9 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
Hi Monica. Thank you for your review for Ben. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Claire was lovely and very helpful.
Claire was lovely and very helpful.
22 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
Hey Emily,
Thanks for the lovely review and fantastic support for Claire.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matt helped me with my phone cause I…
Matt helped me with my phone cause I had a problem with and he sorted it out he was a great help
21 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Pontypridd
Hey Michelle,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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