TK in Southampton was really helpful. Finding the right mobile and broadband contracts that suited us. Informative, respectful and patiently guided us through the transfer from our old provider. My w... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónSu11a Upper Level , West Quay Shopping Centre, SO15 1QD SOUTHAMPTON, GB
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Consulta las opiniones de los clientes
Sukhvinder was incredibly helpful and went above and beyond with getting our wifi and SIM cards set up. Our address wasn’t working because of a system issue but Sukhvinder worked tirelessly over two d... Ver más
La empresa ha respondido
Came in about 2 weeks ago I really needed help to sort out a new sim after loosing my phone at a local theme park Jake was brilliant I honestly can not thank him enough
La empresa ha respondido
Alessia was amazingly helpful when setting up my daughter first phone and spent time Explaining sim only bundles and getting us the right deal. Super friendly and great with kids. Would highly recomm... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Southampton West Quay
Escrito por la empresa
Información de contacto
Su11a Upper Level , West Quay Shopping Centre, SO15 1QD, SOUTHAMPTON, Reino Unido
4,9
Excelente
403 opiniones
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Visited Vodafone to fix some issues…
Visited Vodafone to fix some issues with my phone and I was super happy with the help I received. Nic was fantastic, super friendly and attentive. He answered all my questions and made sure I understood everything. I appreciated his patience and how thorough he was. It's not every day you find someone willing to help!
13 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Southampton West Quay
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Sukh was very informative and helpful
Sukh was very informative and helpful, would recommend.
13 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Southampton West Quay
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Fantastic experience at Vodafone with…
Fantastic experience at Vodafone with Harry. Wx
11 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Southampton West Quay
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Disappointed experience with Vodafone
Title: Disappointing Experience with Vodafone
Rating: 1/5 stars
Store: Southampton Vodafone in westquay;
Customer advisor: Kam he was very unprofessional and unresponsive person and left me in the hallway and served other customer.
I'm extremely dissatisfied with the service I received from Vodafone. The network coverage in my area is consistently poor, with frequent dropped calls and slow data speeds. Despite numerous complaints, the issues remain unresolved.
The customer support team has been unhelpful and unresponsive. It takes ages to get through to someone, and even then, they seem more interested in following scripts than resolving my problems.
Update: I've been with Vodafone for years, but their recent price hikes and declining service quality have made me question their value for money.
4 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Southampton West Quay
Hey Asia,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
New phone
I went in to get a new Phone and Rachel was very friendly and helpful. She answered all my questions and made it very stress free!
4 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Southampton West Quay
Hey Becky,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jake was so kind and helpful when…
Jake was so kind and helpful when upgrading my phone. Broke everything down and made it really simple whilst I was with my two screaming children!!
Thanks Jake!! The best!!
4 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Southampton West Quay
Hey Holly,
Thanks for the lovely review and fantastic support for Jake.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Graham was very helpful 5 stars
Graham was very helpful 5 stars
1 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Southampton West Quay
Hey Davey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Problems sorted with good experience.
Went to Vodaphone to sort out a couple of mistakes that I had made with emails etc...Alek the assistant manager at West Quay Southampton was so good. He sorted it out for me with patience, kindness and professionalism.
Also Dillion member of staff was very sweet and efficient.
Thank you both.
16 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Southampton West Quay
Hi. Thank you for your review for Alek and Dillion. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
He is very good and friendly
He is very good and friendly. Above all the island is sinking
12 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Southampton West Quay
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
This island is sinking!!
2 de septiembre de 2025
Opinión espontánea
Davey needs to learn from Alek
Davey needs to learn from Alek
1 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Southampton West Quay
We appreciate your feedback, thanks for your time.
Vodafone Social Media Team
This island is sinking!!!!
1 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Southampton West Quay
Hey Isabel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Southampton West Quay
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Respuesta de Vodafone UK - Southampton West Quay
We appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Brilliant customer service
Got all the advice I needed and walked out with a new SIM meeting my requirements.
10 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Southampton West Quay
Hey Lynx,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went to Southampton store to send my…
Went to Southampton store to send my galaxy s24 ultra for repair 9/7/25 more than 2 weeks later called them and they said they didn't receive the phone for repair so they said they will send me replacement which was downgrade to s24 what a joke again well done Vodafone
26 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Southampton West Quay
Hey Peter,
We sincerely apologize for the inconvenience you have experienced with our repairing service. Our goal is to provide a seamless and reliable service, and it is clear that we have not met your expectations in this instance.
Ideally, the phone should not have been downgraded. We will be glad to look into this and sort it out for you. Please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Brilliant service from a member of…
Brilliant service from a member of staff who went out his way to help. Completely unrelated to any purchase of vodaphone.
17 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Southampton West Quay
Hey Simon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Southampton West Quay
Hey Peter,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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