I have been with Vodafone for 25 years. Always been extremely happy with service. Particularly knowing I can call in and ask for advice anytime. Was served by Glenn today who was very helpful, exp... Ver más
La empresa ha respondido
Localización
Cambiar localización42 Queensway, SG1 1EE Stevenage, GB
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Consulta las opiniones de los clientes
Glenn was really helpful and explained everything so clearly. He was cheerful, pleasant to talk to yet professional. I would recommend Vodafone stevenage to anyone buying a new phone.
La empresa ha respondido
I had a good experience from Gertrude and she was helpful as usual. Thank you
La empresa ha respondido
Even though there was not an eventual sale the service and pleasantness from the store was outstanding. I was served by Venkata who clearly answered all my queries. This is why I have been with Vodaph... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Stevenage
Escrito por la empresa
Información de contacto
42 Queensway, SG1 1EE, Stevenage, Reino Unido
4,9
Excelente
289 opiniones
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Within an hour and half Gertrude…
Within an hour and half Gertrude brilliantly sold us iPhone 16 with much saving than our old plan, plus she graceful transferred our data on both phones. Such a great lady
8 de abril de 2025
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Hey Shirley,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Stevenage
Hey Michael,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Anil gave me a good advice for a…
Anil gave me a good advice for a travel. Also propose a good deal.
7 de abril de 2025
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Hey Hanna,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Anil was superb today with all the…
Anil was superb today with all the information for my upgrade great customer service very professional
7 de abril de 2025
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Hey Peter,
Thanks for the lovely review and fantastic support for Anil.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Anil was really helpful
Anil was really helpful. He did his best to fix my problem and reorder the home broadband.
7 de abril de 2025
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Hey Amir,
Thanks for the lovely review and fantastic support for Anil.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ani has provided outstanding customer…
Ani has provided outstanding customer service. He has explained everything very well and answered all my questions very efficiently. Very satisfying customer service.
28 de marzo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Hey Saadia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Anil served me today
Anil served me today, excellent customer service very friendly and explained everything very clearly 5 star
28 de marzo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Hi Lynn,
It's wonderful to hear your thoughts! We truly value your feedback.
Should you need any assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
The Vodafone Social Media Team
Anil did a great job helping me and my…
Anil did a great job helping me and my father getting data. Also the broadband is nice. He is very professional and I am very happy doing business with him and vodafone.
17 de marzo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Hi Sobhan,
Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Went into store querying my bill
Went into store querying my bill, met Glenn who resolved my issue and also upgraded me to a better price. Top class, Top lad!!
3 de marzo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Hello Alan,
It's always our aim to provide a helpful service, so it's great to hear that Glenn delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Gertrude was an amazing sale advisor as…
Gertrude was an amazing sale advisor as usual. THNAK YOU
18 de febrero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Hi Bruno,
Thank you for your review for Gertrude. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Anil fantastic service
Anil fantastic service, very helpful person 👌😄😄1st class
13 de febrero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Hi Andy,
Thanks for your review for Anil. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Gertrude was helpful and polite during…
Gertrude was helpful and polite during both of my husband and I our trading with Vodafone, Stevenage
1 de febrero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Yaseen and Lisa at the Vodafone office…
Yaseen and Lisa at the Vodafone office at Lewisham are simply the best. I had my phone stolen yesterday and they made the process of upgrading my phone and retrieving my sim seamless. Simply the best, please make them managers at another branch. They have potential.
31 de enero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Hi Ayobami,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Anil was fantastic
Anil was fantastic , helped me get big value bundle.
31 de enero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Hi Odn,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
The young man Joao
The young man Joao , was very professional and helped us sort out what we needed to do.
28 de enero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Hi Jean. Thank you for your review for Joao. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Anil in Vodafone was fantastic
Anil in Vodafone was fantastic. Spent a lot of time actually changing my phone over 10 out of 10.
27 de enero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Hi John. Thank you for your review for Anil. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service. Anil is very efficient in terms of providing info on renewing my phone tariff. Also, providing more info on the new dongle and setting it up for me. Very friendly and welcoming.
20 de enero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Hello, Alyce,
It's great to hear about the positive experience which you've had with Anil. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
One of the worst broadband service providers
One of the Worst Broadband Services
I had one of the worst experiences with Vodafone while purchasing their broadband service. Initially, they offered a huge discount in the form of gift cards, which seemed appealing, but I later realized the issues hidden behind their service.
After installation, I found that the WiFi range was insufficient for my home. I contacted Vodafone customer service, requesting a solution either to fix the issue or send me a WiFi booster (one or two, depending on the need). Instead of resolving the problem, they insisted I upgrade my contract to a more expensive plan to get a booster. All I asked for was a WiFi extender, not free broadband for life!
The situation worsened when a customer advisor promised to call me back on December 26, 2024, to arrange a return. Not only did she fail to keep her promise, but she was also extremely unprofessional during the call. I could hear a house party in the background, with kids crying and noise throughout. If you can’t fulfill a promise, don’t mislead customers it adds unnecessary stress. Why couldn’t Vodafone use the voucher credit they offered as part of the promotion to send a WiFi extender or their so-called booster? It’s frustrating that they push customers to upgrade their contracts instead of using the existing credit to address basic service issues. This would have been a fair and logical solution, considering I only needed a simple device to fix the poor WiFi range not a costly new plan.”
My biggest concern was the cooling-off period. If I didn’t return the equipment on time, I would have been stuck in their contract. Thankfully, I contacted Vodafone again around 5:30 PM (UK time) and spoke to a representative named Bumba. He was professional, helpful, and explained everything clearly. I truly appreciated his assistance and told him I’d leave a review to highlight the issues and commend his support.
Now, Vodafone has sent me an email stating that I need to pay for a full month’s service, even though I only used it for six days and canceled well within the cooling-off period. According to the Consumer Rights Act, this charge seems completely unjustified.
26 de diciembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Hi Anoop
We're sorry to hear how you've been left feeling after this recent experience. Please message us with any unresolved concerns via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we'll get things looked into.
Thanks, Vodafone Social Media Team
Anil provided great service and helped…
Anil provided great service and helped me get a great deal
20 de diciembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Hey Luke, It's awesome to see Anil was able to find you such a good deal ☺️ All the best, The Vodafone Social Media Team
I was in stevenage branch of Vodafone…
I was in stevenage branch of Vodafone for upgrading for a new phone. GERTRUDE was so helpful, kind and patient again. She helped me before with the same traits.
We really appreciate your help Gertrude.
You are a star.
19 de diciembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Stevenage
Hi Sakine,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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