Extremely helpful and patient when dealing with my technical incompetence! Ash was polite, extremely knowledgeable and very efficient. The staff also handled a difficult situation with an angry cu... Ver más
La empresa ha respondido
Localización
Cambiar localización1a North Street, CO10 1RB Sudbury, GB
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Consulta las opiniones de los clientes
After a two hour Web chat, the problem remained unresolved. I decided to visit the Vodafone shop in Sudbury, within ten minutes, everything was fixed, up and running again. Ash, the advisor, was brill... Ver más
La empresa ha respondido
Has so much difficulty with the live chat on Friday so popped in the shop after work and was really helped efficiently. As always guy that served me has been working there for a long time, sorry I can... Ver más
La empresa ha respondido
This was the third occasion I've visited Kurt at the Sudbury branch of Vodafone. He knew he was going to make a sale but still was incredibly helpful and patient, taking me through the whole process o... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Sudbury
Escrito por la empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Información de contacto
1a North Street, CO10 1RB, Sudbury, Reino Unido
4,9
Excelente
158 opiniones
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This was the third occasion I've…
This was the third occasion I've visited Kurt at the Sudbury branch of Vodafone. He knew he was going to make a sale but still was incredibly helpful and patient, taking me through the whole process of upgrading my phone from A to Z. Time was no object to him which means he will have saved me a lot of time in the future. Highky recommended in casw you hadn't already guessed!
12 de febrero de 2024
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Hi Mike,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
First class service by Kurt with…
First class service by Kurt with getting a replacement mobile form. Everything explained and, should I have any further information or need help, I will be able to come back to the store as very close to my home.
9 de febrero de 2024
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Hi Christina,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Recommended
Lovely customer service at this store. All the staff were cheerful and friendly and I got a better deal than expected. I'll definitely visit again :)
31 de enero de 2024
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Hey MIichelle,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great experience
Pleasant staff, very knowledgeable and friendly/approachable every step of the way
Nichole was amazing
26 de enero de 2024
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Hi Ryan,
This is a great review for Nichole. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Looked after myself and my husband
Looked after myself and my husband. We are not technically with smart phones.
Kurt and Ash took the time to make sure we were all set up with our new smart phones!
Great service!
20 de diciembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Hi Joan. Thank you for your review for Kurt and Ash. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great guys
Great guys, Ash saved me £30 a month while giving me more!
22 de diciembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Hi Edwin. Thank you for your review. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Service I received from Matt was exceptional.
The service I received from Matt was exceptional, above and beyond.
25 de noviembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Hey Nicholas,
Thanks for letting us know what an amazing job Matt did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
They are so helpful
They are so helpful. I would be lost without them. Phoenix matt and ash
6 de noviembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Hey Sally,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Nichole was incredible
Nichole was incredible, Professional, extremely knowledgeable, friendly and patient. She went above and beyond and even stayed late to help us
23 de octubre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Hi Christine,
This is such an amazing review for Nichole. Thanks for sharing your kind words and feedback.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
5/5 stars good lads
5 de octubre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Hi Michael. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
28 de septiembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Hey Substrad,
Thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, problem sorted. Simply explained and rectified. Ash was great.
29 de septiembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Embarrass yourselves into court, you incompetent morons!
I bought Vodaphone home broadband nearly three years ago. The broadband was great for a while, then the bandwidth became so narrow you couldn't use a phone and watch TV. I couldn't get into my account, no matter how many times I requested a password change. The bill kept going up and up even though the cottage the line was in, was empty for nearly eight months! I finally called Vodaphone and told them to stick their line, my new long term tenants were going with Sky. Received the disingenuous, 'sorry you're leaving' after Sky must have told them the line was being taken over. I couldn't tell them via my account because I still couldn't get into it. So I phoned them and got the runaround. I'm still getting invoices and threatening emails two months later and still getting the runaround from their automated message they call 'customer service'. I am now going to ignore them until the incompetent morons have embarrassed themselves into court!
28 de septiembre de 2023
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Hi Laura,
Thanks for taking the time to leave your review. I'm really sorry to hear about your experience with your Broadband with us and also for the emails that you're receiving. We always strive to improve in every part of our business and receiving feedback will help us to achieve this. If there is anything that we can help you with, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great staff
Great member of staff. Nicole was very knowledgeable and helpful
12 de agosto de 2023
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Hi Michelle. Thank you for your review for Nicole. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Sudbury
Hey Philip,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Went into the Sudbury store to look at…
Went into the Sudbury store to look at upgrading my phone. I’m always nervous about phone shops as I’ve had bad experiences in the past but the Ash and Kurt from Vodafone put me at ease right from the beginning. They were both so helpful! They worked together to find the best plan for me and even saved me money on my Home Broadband. Exactly service 10/10
22 de julio de 2023
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Hi John,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Ash is very helpful
Ash is very helpful , & gives clear information.
15 de julio de 2023
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Very helpful, great customer service.
Ash was great at helping me choose a new phone. Ash listened to what I was saying and looked at a number of phones online taking into account my budget. Nothing was too much trouble I felt very at ease in the store.
Thank you Ash.
28 de junio de 2023
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Hey Gillian,
Thanks for letting us know what an amazing job Ash did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very helpful and efficient service…
Very helpful and efficient service Ashley is very good to get a technophobe like me to understand
26 de junio de 2023
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Hey Graham,
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Sudbury team were so helpful and…
Sudbury team were so helpful and nothing was to much hassel.
26 de junio de 2023
Opinión espontánea
Respuesta de Vodafone UK - Sudbury
Hey Heather,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
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