I visited the Sunderland store on the morning of the 25th August and I was met by Andrew. He was really helpful and friendly and he has great customer service.Andrew found me a good deal for my sim fo... Ver más
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Localización
Cambiar localización40A The Bridges, SR1 3LB Sunderland, GB
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Every single time that I go into the vodaphone shop I am greeted and helped with whatever problem I have. Even if it’s just an enquiry they help you as much as they can. Most of the time I am seen by... Ver más
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Donna was really helpful and friendly. She gave good advice and set up my son with a great deal. Happily recommend her.
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Talking to someone who was customer focused - polite, patient and easy to talk to explaining about the new mobile phone we purchased. I have been with Vodaphone since 2006 and have always had great... Ver más
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Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Sunderland
Escrito por la empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Información de contacto
40A The Bridges, SR1 3LB, Sunderland, Reino Unido
4,8
Excelente
178 opiniones
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Appalling customer service
We arrange to have broadband fitted on the 21st of Sept. 15 days later it still isn't in and working. Vodafone customer service is appalling. We have numerous engineers at our home and online with no success. We have spent days waiting in for help with very poor communication.
As our home security it internet based we have had to cancel a holiday. This company simply doesn't care about the customer so avoid being a customer.
5 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
We're very sorry to hear about the internet issues you are experiencing. It's not the level of service we aim to provide, and we appreciate you bringing this to our attention.
We have support tools available on the Vodafone Broadband app and website where diagnostics can be run here:
- https://vodafone.uk/BroadbandApp
- https://vodafone.uk/2krM6Lw
Please try the Support Tool and the App as they'll be able to diagnose the service right away. If an issue is found with the service, a ticket will be raised to our Tech team to further investigate before they contact you.
If you need further assistance, please connect with our team on Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone. Alternately you can contact us via webchat or by dialling 191 from a Vodafone mobile or 0333 304 0191 from a landline.
Vodafone Social Media Team
Great service
Good service. All prices explained and give deal options to suit my needs.
2 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great experience in The bridges Sunderland store
Mark was very helpful, good advice and nothing was a bother
Andrew was observed to be very king and patient to an elderly gentleman who was struggling with his phone
Good experience in the The Bridges store
15 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
Hey Karen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Anthony
Anthony was absolutely awesome, sorted out upgrades, great customer service 👍
14 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
Hey Leeann,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service today sorted me out…
Excellent service today sorted me out and saved me money
12 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
Hey Deborah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The service received was perfect and…
The service received was perfect and she made things very smoothly and stress free
5 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Got old numbers transferred staff…
Got old numbers transferred staff friendly
4 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
Hey Rryan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent Service
Thank you Andrew in the sunderland store for helping me get a good deal on my partners phone.
3 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
Hey Amy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Sunderland
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mark great help save me a few quid on…
Mark was a great help save me a few quid on me bill while keep great tariff
5 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
Hey Ross,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Omg mark from Vodafone exceeded Al my…
Omg mark from Vodafone exceeded Al my expectations, after his amazing service,customer care, was surreal after breaking my pixel mobile, he sorted me out with an amazing deal, asap, can't thank this guy enough 10 stars if possible.
3 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
Hey Kim,
Thanks for the lovely review and fantastic support for Mark.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jen was patient
Jen was patient, i felt at ease and she explained everything fully. You should have her cloned!
1 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
Hey Violet,
Thanks for the lovely review and fantastic support for Jen .
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Bought a new phone yesterday both…
Bought a new phone yesterday both Andrew and Mark were very professional and courteous.had a small issue with phone and went back to see Andrew who sorted my phone out outstanding service
1 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing service from Donna highly…
Amazing service from Donna highly recommend! So helpful and guided us through everything brilliantly. Excellent experience!
7 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
Hi Mandy.
We're so happy to hear that you had such a positive experience and found our guidance helpful.
Thanks,
Vodafone Social Media Team
Great staff
Great staff. Very helpful. Got everything I needed with no problems at all
5 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
Hi Brooke.
We appreciate you taking the time to leave us this review. We're so glad to hear that our team was helpful and that you had a great experience getting what you needed!
Thanks,
Vodafone Social Media Team
I experience one of the top class…
I experience one of the top class service in vodafone by Donna and definitely I’m coming back here very soon.
4 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
Hey,
Thanks for the lovely review and fantastic support for Donna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Anthony was amazingly helpful specially…
Anthony was amazingly helpful specially with giving me details for roaming and upgrading my account with a brand new S25
2 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
Hey Daniel,
Thanks for the lovely review and fantastic support for Anthony.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Tea
Andrew was very helpful and…
Andrew was very helpful and professional. Told him what I was looking for and he talked through options,lots of good advice given and walked away happy with a knew phone. Would shop here again.
1 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
Hey Michelle,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
5 star to Donna
Hello,
Donna was great help today so friendly she’s a credit to the Vodafone store Sunderland, she went above and beyond to make sure we got the best deals
Massive 5 star!
5 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
Hey Anthony,
Thanks for the lovely review and fantastic support for Donna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
very helpful
Went to sunderland store to get help with getting home broadband and adilah was the best help. Got sorted within 20 minutes after id struggled with the app.
4 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Sunderland
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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