yusuf was amazing at attending to us and ensuring he helped us, gave us a great experience and explained everything in detail so we wasn’t in the dark with our plan. great guy highly recommend
La empresa ha respondido
Localización
Cambiar localizaciónUnit 24 , Level One Lakeside Shopping Centre, RM20 2ZF West Thurrock, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Yusuf was an amazing help throughout the process. He worked quickly to get a new contract set up and was polite and friendly the entire way through (even with some minor technical difficulties). Great... Ver más
La empresa ha respondido
Antony & Naz were absolutely amazing! They made my whole experience so swift, easy, and stress-free. On top of that, they were genuinely so funny and made the whole process very enjoyable. Couldn’t re... Ver más
La empresa ha respondido
Yusuf was amazing despite all the faff I’ve had with a new phone he has been able to help me perfectly on getting one! Amazing young worker give him a pay rise in my opinion.
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Thurrock Lakeside Experience
Escrito por la empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Información de contacto
Unit 24 , Level One Lakeside Shopping Centre, RM20 2ZF, West Thurrock, Reino Unido
4,9
Excelente
204 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Denisa ⭐️⭐️⭐️⭐️⭐️
Denisa is a star, ⭐. She is a very caring person that took her time to explain everything for me and sorted out my upgrade.
Definitely she will be the one the sort out my account from now on.
29 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hey Gheorghe,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Wonderful service from Jackie,fixed…
Wonderful service from Jackie,fixed issues on my phone.
5 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hi there,
Thanks for the great feedback for Jackie, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone Lakeside
Alia the assistant was patient , helpful and understanding of our phone issue. She helped us without being pushy and made our Vodafone experience very easy and comfortable.
26 de octubre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hey Roy, I'm glad Alia was so helpful and understanding today 😊
All the best, The Vodafone Social Media Team
That they can found someone to help them all the time when they need it
“I’ve had a great experience with Denisa at Vodafone overall. Their network coverage is impressive, ensuring I stay connected in both urban and rural areas. The data speeds are reliable, making it easy to stream and browse without interruptions.
Additionally, I’ve found the Denisa to be incredibly helpful. It provides quick answers to my questions and assists with managing my account seamlessly. The combination of excellent service and a user-friendly digital assistant makes my experience with Vodafone very positive. Highly recommended!”
23 de octubre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hi Andresa,
This is lovely feedback for Denisa. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Mady was great
Mady was great. She was explaining us all the details, she was transparent with us and super friendly and helpful. I highly recommend her services
20 de octubre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hello, Lavinia,
It's great to hear about the positive experience which you had with Mady. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
MĂDĂLINA Was great
20 de octubre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hello,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jackie sold me a pay as you go handset…
Jackie sold me a pay as you go handset HBB and a tech service the whole transition was great, explained everything well thank you
15 de octubre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hi Wendy,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Excellent service from Samuel Cragg
Excellent service from Samuel Cragg. So helpful!!
12 de octubre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hey Lynda,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Professional
The joy of serving us I usually don’t usually get in any place nowadays. Naz was so jolly and positive vibes that he shared with us. He was respectful and professional. Thank you Naz
9 de octubre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hi Alina,
Thanks for your lovely review for Naz. We appreciate your kind words and support. We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Tolu from Vodafone lakeside service
Tolu from Vodafone lakeside service
He was extremely helpful, managed to solve my problem and even talked me into having a new phone, which I am extremely grateful for.
2 de octubre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hi Shirley,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a great experience with us when getting the issues resil.
Thanks,
The Vodafone Social Media Team
Very nice an helpfully guy
Very nice an helpfully guy , he explained everything in details and provided all we needed , very polite !
16 de septiembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hello, Ion,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Naz and Luke were so helpful
Naz and Luke were so helpful, we came in to switch networks and they made the whole process quick, easy and stress free! Thank you both!
7 de septiembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hey Mel
Thanks for the lovely review and fantastic support for Naz and Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service from Madi . All about my plan and device have been explained clearly. And at the end I am going home with 3 contracts, instead of one. Highly recommend
25 de agosto de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Staff were so helpful and patient
Staff were so helpful and patient. They spent absolutely ages trying to sort out a really complex issue. Sam, Anthony and Dylan have been amazing and are a credit to your company. Very personable and friendly.
8 de agosto de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hi Hayley. It's lovely to see you had such a positive experience with Sam, Anthony and Dylan. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Denisa was very helpful today and she…
Denisa was very helpful today and she sorted out my additional line. 10 out of 10
6 de agosto de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hi Cristin! Thanks for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks, Vodafone Social Media Team
Denisa was very good helping me and my…
Denisa was very good helping me and my husband with our upgrades.
She was friendly and gave good advice.
31 de julio de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hi Sara,
It's great to hear about your recent experience and feedback for Denisa. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Jackie is amazing
Went to the lakeside Vodafone store today with my husband for an upgrade and Jackie was amazing she always does our upgrades and always tells us the best deals and best phones for us she is 100% credit to your store BIG SHOUT OUT TO JACKIE
16 de julio de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hi Kellie,
Thanks for sharing this positive feedback with us! We're so happy you had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Very helpful and pleasant staff member…
Very helpful and pleasant staff member - Maria
13 de mayo de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hi Fiona,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
sorry cant help
Went to lakeside Vodafone shop as my insured Samsung 24 has broken (damage to screen ) The staff were absolutely no help telling me that they cannot help me to phone Vodafone insurance and ill have to sort this out myself even though my phone is broken and i cannot contact them .I am really disappointed with the apathy and cant do attitude of the Lakeside branch .I will try the Brentwood branch tomorrow as they seem to have a can do attitude .Lakeside staff, not a way to treat your paying customers .I don't recommend dealing with this branch .Only one star as i cannot find a way to put zero stars .
5 de mayo de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hi Gary,
Thank you for taking the time to share this feedback with us. We're so sorry you've had a negative experience and are struggling to fix your broken phone. We'd love to look into this for you to see what we can do for you.
Please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Madalina it`s been great!
Madalina it`s been great!
I went to the store today and Madalina sort the issue that I had!
20 de marzo de 2024
Opinión espontánea
Respuesta de Vodafone UK - Thurrock Lakeside Experience
Hi Andrei,
Thanks for your lovely review for Madalina. We appreciate your support.
We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.