Volksmaster Opiniones 

First class service, wish more garages were like this, very friendly and knowledgeable, highly recommended

Excellent as always – the only place I trust with my VW
"As a regular customer, I cannot recommend Volksmaster Bury highly enough. I always bring my Volkswagen and other cars here for its servicing, MOTs, and any general repairs, and they consistently deliver top-tier service.
Because they are VAG specialists, they know VW vehicles inside and out. You get the exact same level of technical expertise, official diagnostics, and quality parts as you would at a main dealership, but at a fraction of the cost and with a much more personal touch.
The team at the Bury branch are always welcoming, honest, and completely transparent about pricing—they never try to upsell unnecessary work. It is rare to find a garage you can trust completely, but Volksmaster has earned my repeat business every time. If you drive a VW, don't bother with the main dealer; bring it here instead!"

This is the second time a minor accident has led to a potentially very expensive repair bill and Volksmaster smart repairs at Oldham have saved the day. They are by far the best repair shop I have used in over 40 years of motoring. The repairs are amazing and the prices are exceptionally good value.

I had a great experience from start to finish. The work carried out on my car was completed to a very high standard, and I really appreciated the attention to detail. They even cleaned the car inside and out, left an air freshener, and a bottle of water in the car, which were thoughtful touches that made a real difference.

Kat provided outstanding customer service. She was so warm and welcoming, addressed me by name throughout, and made the whole experience feel personal. She gave me a full report on the work completed and explained each step clearly, so I understood everything that had been done.

Excellent service, fantastic communication, and genuine customer care. I wouldn't hesitate to recommend them and will definitely be returning in the future. Thank you to Kat and the whole team for such a positive experience!

Heywood Branch: Faultless

Hi , staff is really good and supportive . I really appreciate the time management and communication skills . I would highly recommend this service to use.

Booked earlybird online for my MOT at the Heywood branch which gave me a price reduction.
Staff very friendly and kept me updated with progress. Explained a small probem and followed up with a Health Video. I wil be using them again next year.

MOT and service done. Very satisfied as usual. They include a video of visual checks performed during service which is very handy to see for yourself ! Highly recommend this place

Took my car in after waiting a week for a booking. It took them 8hrs to plug the car in for a basic diagnostic scan. Even then the front counter rush you and constantly make up excuses. No transparency. Not the best of experiences. Wouldn’t come back unfortunately

Fabulous service
My van had dpf and egr issues
The mechanics listened to what id done to resolve it, and symptoms.
As the on board computer had been cleared by brakedown it was good mechanic disgnostic work to solve the problem.
As i had to leave my van for repair
Elishia kept me upto date with costs and timeline of work being done and estimates of when it would be completed.
A real pleasure to deal with the garage, very efficient.
Ive just been to pick van up today and runs best its ever done in 4 years.
They even washed the van and kindly left me a goody bag and water.
Truly gone above and beyond in service and care.
Thankyou for looking after Edna and making her run so well.

Always excellent service. Fair prices, excellent standard of service and communication also.

had my sons car serviced at volksmaster heywood , first time using the company really happy with the the job they did, received a walk around video of the underneath of the car, complimentary wash and hoovered, air freshener and bottle water.....better experience than a main dealer and cheaper

*Heywood Branch*
Absolutely first class, as always. I used to live locally but I moved to south Manchester, however I still like to take my cars to them as I know I’m in good hands and they’re worth the 30 mile round trip! They are competitive on price, the staff are very professional and can’t do enough for you. I had a full service on an X1 and took my A3 for a tooth belt and service. They cleaned the cars inside and out and even left a little thank you and bottle of water upon collection; it was 30 degrees +. These little things add up to a great experience. Well done

My car was picked up at the agreed time and taken for a service and mot, the operative was very polite.
The said work was carried out and returned having been washed and the inside hoovered very impressed.
Regards Steve.

Booked it in for a EGR check under my warranty. When I asked if this would be just going onto an OBD sensor as I have already had this done and Identified the fault with Stoneacre as a EGR and sensor fault. They said no its £60 for a couple of hours diagnosis. They called me to say its done and when I asked it was on a OBD with the same details I already knew about. They then wanted me to leave it with the for another 3 hour diagnostic so they wanted more money off me. So I have paid £60 for a piece of paper which was not supposed to be done. When I spoke to the manager he said he will contact customer services to check the call log to see if I had said about on the phone about the OBD and did not want it done this way.

Spoke to Adam over at customer service but be aware you are wasting your time with this one. Got the call logs which clearly state I asked if it is going onto a OBD which I don't want and they say no its for a couple of hours diagnostic. Now is reply was slightly abusive saying maybe I shouldn't interrupt on my call when I'm having a conversation on the phone to the lady booking my car in. I was asking question which customers do before they purchase a product. Yes this is correct and YES I do have the email for proof of this with the transcript of the conversation. And while trying to sort this out this is the reply from Adam from customer services

Please be advised that this represents our final position regarding this
matter. We have thoroughly reviewed all aspects of this case, and our
decision is now absolute. Consequently, we will not be entering into any
further discussion or correspondence on this subject.

Now taken my car to another garage who are experts and know what they are doing, who are sorting the fault out without any poor service or wasting my money.
AVOID THIS PLACE AND SAVE YOUR MONEY BEFORE BEING RIPPED OFF
J Clayton
IN RESPONSE TO THERE REPLY,
I am happy for anyone who requests to see the evidence of the transcripts and see what this poor service and garage is up to. I am more than happy to email any person who is thinking of using this service

As usual Steve and the staff at Bury Branch offer expert and friendly service. I can't recommend them highly enough. Keep up the high standard and I will keep coming back.

Great staff and communication had two injectors fitted in my Q7 car runs brilliantly again now couldn’t rate the staff high enough even found me a courtesy car at very short notice will be using these guys for my Car from now on

Heywood branch-Professional approach attention to detail polite staff .Competitive pricing .

My car hasn't felt right since I first took this into Volksmaster. I went into this garage for the first time in mid March 2026 for a gearbox oil change. They put it on the ramp and said they found a little hair crack on the sump which they then said, they can't carry out the work if it has this crack in the sump. They then gave me a quote for a total of £1,00.96p. The work they did was the gearbox sump, gearbox service and a 4 wheel alignment. Fair enough, I paid for it to be done on the 23rd March. I didn't notice a difference in the drive and to be honest if anything it felt more clunky.
A week later when accelerating, the car was vibrating badly from 3rd gear to the upper gears. This was an on and off occurrence, sometimes it would and sometimes it wouldn't. I thought well if they've done a 4 wheel alignment then maybe it would need new tyres and balancing. I bought new tyres 2 months later and was still getting this vibration when accelerating. That's when I rang back up Volkmaster and told them the issue. They said bring it in for them to do an inspection which cost me £105. After the inspection, Nick told me he was certain that the vibration was coming from the engine mounts and he advised me to get them replaced as soon as possible whether it's from us or another garage. He gave me a quote for £1,277. I did have a think about it as this was another sting for me and only the second visit back. He did say that they're maybe some parts that we don't need which will bring the price down to £1.027.17. Around a week later I rang them up and said let's do the job. So on the 9th July I brought my car in at 12pm like they said. I then get a call around 5pm the same day saying that one of the parts from Audi looks to have already been used or second hand and will have to keep your car in overnight for them to bring a new part in the morning for it to be fitted to the vehicle. Ok no problem. The day later I ring up at 12pm asking is my vehicle ready. They said there just finishing it off and should be done in the next 15 minutes, so I got a friend to take me there. My car looked like it was ready and I got asked would you like to have it valeted and washed. I said yes at the time but there was a really big que an may take an hour, I said it's okay just leave it then.
So my car was done and was all smiles and the parts I didn't need got took of the bill which was now £1.027.17. I even asked them for an aircon refill which Nick said £111. I said wow that's dear, he then changed the price down to £78 and even that's pricey for a refill but it needed doing. I left Volkmaster around 2:30pm and soon as I got up to the bypass in Oldham to give it a stretch I heard a rattle from the left passenger side thinking what the... I was quite annoyed and I couldn't turn back as the traffic was hammered and had to pick my little girl up from from school at 3pm. I rang them when I got home to let them know about it. The car is going back in the garage this Monday 13th July. And apart from all that the car is still vibrating! so now you can imagine how I feel.
Now looking back at the Quality Control Sheets from the first visit and second:
Even though the box has been ticked I honestly don't think they have test drove the vehicle after the work got carried out otherwise they would have heard the rattling and defiantly felt the vibrations on the steering wheel and under the bonnet when driving. So like I said, my car hasn't been right since the first time I visited this garage after the gearbox oil sump replacement and supposedly the 4 wheel alignment. I'm hoping this Monday they can fix this issue but I don't think I could take my car back here again, as of now my trust and dependence on Volksmaster is very low. And I'm sorry but that's how I feel with you guys at the minute. Hoping it can get resolved. I'm not hear to slag anyone off or give bad reviews but I'm being honest with my experience I've had with Volksmaster and Audi Parts. The staff are friendly and good to talk to and that's the reason I'm giving 2 stars. They may have replaced the parts needed but has everything been put back at the right torque and parts correctly positioned, I do don't know but it does not feel the same since bringing it in the first time.