Vospers Opiniones 3085

My mum bought an EcoSport 2 months ago from Keith Dainton at Vospers Torquay. We live in Essex and she thought she was doing the right thing buying a car from Devon with low mileage. Was fully assured we would be able to take to a local ‘Ford approved garage’ if any issues were to arise.

The car was sold as ‘immaculate condition’. Once we got home noticed damage to the roof. Reached out to Keith, he acknowledged and apologied that this should’ve been picked up on inspection.

Keith repeatedly asked us to go back to Devon for their garage to carry out the works. I informed him this was ludicrous as it is a 4.1/2 hour journey, particularly as my mum is reaching 70 years of age and we were assured on purchase, if any issues were to arise we could take it to a local Ford approved garage.
With a long winded back and forth, we were eventually told to go to a garage an hours drive from our house. They provided a quote to Vosper, to which Keith informed us was ‘far too high’.

2 weeks ago I asked Keith to escalate this matter to his regional manager. To date I have heard nothing, even though I followed up with Keith last week and asked for an update. Still.Nothing.

TWO MONTHS DOWN THE LINE AND THIS IS STILL AN ONGOING ISSUE.

I am beyond disappointed with the lack of communication and lack of customer service provided after purchase.

With all this in mind, I would not recommend this car dealership to anyone.

I don’t usually write reviews (I still struggle with computers!), but I really wanted to say how wonderful Russell was when I bought my Mazda CX-5. This was the first car I’ve had to buy on my own since losing my husband, and I was very nervous about the whole thing.

Russell made everything feel so much easier. He was calm, patient and very trustworthy, and he took the time to explain things in a way I could understand. I never felt rushed or pushed in any way. He let me go at my own pace, which meant a great deal to me.

What impressed me even more was that he personally delivered my new car to my home and took away my old one for me. I thought that was exceptional service, especially as I would have struggled to manage it all myself.

Since getting the car, I’ve phoned him with all sorts of questions (probably far too many!), and he has always been happy to help. Nothing has ever felt like too much trouble.

Russell is a real asset to the company, and I’m very grateful for everything he did for me.

Very pleased with my car and the service from Russell Davis was excellent, I’m still trying to get around the gizmos of the computer, of which he showed me, but did say any problems to get back to him

Brilliant service from Vospers at Truro when buying a replacement Transit Custom van for one that got written off after an accident.
John May was very helpful and very patient when it came to sorting all the requirements needed to get me back on the road as quickly as possible.
Communication was excellent all the way through too even after having driven it off the forecourt. Third van from Vospers no doubt it won’t be the last!

All good 👍 Russell was very helpful

We have been a customer of Vospers for several years and the customer service remains the same - excellent service from Zoe. She is very professional and extremely knowledgeable. Everything is always explained in a clear and detailed manner. Well done Zoe!

I purchased my mazda from joshua james.i have been buying cars since i was seventeen.now im eighty two.he is i think one of best salesmen i have encountered, nothingwas to much trouble.he didnt push to get a sales.i was shown everything about the car,how it all worked,and set up the radio & phone for me.it was a nice experiece.hope he wins, he deserves it. clive patten mr.

Just bought my third Mazda from here. Really great personal service from Josh. Always friendly. Thanks

I am very happy with service provided by Joshua James. He is brilliant. My car buying process was very smooth and pleasent. And even after he still continues help me with the issues as I had small accident on the road next day after purchase. Many thanks.

Recently purchased a Mazda 2 from Vospers Mazda Exeter. Russell was very helpful, explaining everything clearly. He was very accommodating in reaching an agreed deal. I am really happy with my car. Overall excellent service.

Ordered a top of the range custom sport LATE 2024
Having been chasing this van for nearly one year, Nobody knew when this van was arriving. JOKE. Then i called two weeks ago to see what was happening. I was told it was landing within a few days no warning or courtesy phone call to tell me this , what a mess what a joke
This was my third van with them, so a deal was made on this one when ordered.I have an email stating my 2024 transit sport had equity so all good. How wrong was i.
No equity in van about £3000 in negative equity
Vospers did not try to help me and basically kept asking if i wanted this van. over and over
i waited a whole year for the van why would i not.
The salesmen just kept asking, i think they had someone lined up for my van as this was ordered on there price promise plus they told me this van would cost a few thousand pound more if i were to order today HMMMMMM. VOSPERS van centre left me high and dry now sat here very angry THAT I LOST MY VAN I had to tell them to keep the van They let me down and didn't stick to the deal i had. they said they knew nothing of this even though it was put in writing via an email from claire
Its a horrible feeling waiting a whole year for my 4th transit sport to be let down in that last week. did money come into the equations
gutted but i will never buy a van neither would i let someone i know go there either.
this is not the way to look after returning customers

My experience with the sales executive Russell Davis was fantastic from start to finish, nothing was too much bother and he really helped us to find the perfect car for us. Will definitely come back in the future and would highly recommend to others.

Well looked after by Susan who helped my wife and I to choose the car that was right for us.

Car went in for a headlamp exchange. The job was done quickly and very professionally. The whole staff were very friendly and knowledgeable. The two ladies in reception were both so friendly and helpful. On a score of 1 to ten I would rate them ten plus. I received the car back washed and cleaned inside and out. Excellent service from all. Well done 👍

Fantastic service from manager Johnathon tremain down to Ross trebilcock the salesman fantastic service from start to finish highly recommended

Me and my partner bought a brand new msrt transit custom from Truro vospers dealt with a guy called John
John was great from start to finish he made the whole process with buying the van easy 5 stars from us we traded in our car in the deal he also made this an easy option to nothing was ever a problem thanks John

Exceptional service from Lauren at the Fiat service desk ,sorted out a problem quickly and efficiently,a credit to the Vospers company.

Originally I saw the car on line but it was in Plymouth awaiting preparation so no images were available at the time. Josh arranged for it to be delivered to Exeter for me to test drive. He sent a video on its arrival which was a really nice touch. When I arrived to test drive the car Josh was very cheery and welcoming. We ended up buying two cars on the same day. Josh was very patient, professional, helpful, and most importantly not pushy. He explained everything thoroughly. The hand over was very well organised and made so easy by Josh, the red bows and ribbons on both cars, which were parked next to each other on arrival, was very a nice touch. I am very happy with the car and would highly recommend Josh and Vospers.

Excellent service from Zoe when buying our Abarth. Always helpful with any questions, in a friendly and professional manner. Highly recommend.

Booked in to view a car. Booked the day off work, drove over an hour to go and view/test drive and hopefully buy said car just to turn up and find out it was sold the previous day. No communication from the salesman who had all of my details when booking.
The general attitude towards the experience was extremely unprofessional with words to the effect of "Yep, sorry, that was sold yesterday. Wasn't here to tell you and no, we haven't got anything else similar".
The apology wasn't genuine in the slightest and there was no sort of communication to try and make me stay to take a look at the other cars available.
They clearly don't want, nor like their job, and they're definitely not out to sell you a car like I thought Mr Vosper himself would hope for in a Salesman..
Gutted and annoyed is putting it politely - if this is the treatment before buying a car from them, I dread to think what it's like when they've taken your money.
Extremely disappointed, what a waste of time.
This is a review for the user car centre at Marsh Mills in Plymouth and the Salesman was called Andy.