VWFS Rent-a-Car - Preston Opiniones 

65
TrustScore: 5 sobre 5

4,8

Simpson SKODA Preston, Admiral Way, PR2 2TY Preston, Ashton-on-Ribble, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

What a great program. This is the third time I’ve used the VWFS rental program for my holiday to the UK from America. I pay one third the price compared to renting a car at the airport. Will always re... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic service. Needed a car at very short notice, to travel abroad, and this was the only company that could supply me with exactly, what I required. I booked online, in the evening and the perfec... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

2nd time I've rented from here and yet again the service was excellent. Prompt service for collecting and drop off. Lovely clean car and you get the car you book, not 'or something similar' like most... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

VERY COMPETITIVE RICE, GREAT CUSTOMER SERVICE, CAR ARE DELIGHT TO HANDLE AND VERY ECONOMICAL ON PETROL AND EVEN PICKED UP CAR FROM MY HO,E ADDRESS WHISLT I WAS AWAY. NICE PREMISES IN PRESTON AND... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de alquiler de automóviles
  2. Servicio de arrendamiento de automóviles
  3. Agencia de alquiler de camionetas

Escrito por la empresa

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Información de contacto

  • Simpson SKODA Preston, Admiral Way, PR2 2TY, Preston, Ashton-on-Ribble, Reino Unido

4,8

Excelente

TrustScore: 5 sobre 5

65 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(65)

846 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Recommended

2nd time I've rented from here and yet again the service was excellent. Prompt service for collecting and drop off. Lovely clean car and you get the car you book, not 'or something similar' like most other rental companies.

1 de septiembre de 2023
Opinión espontánea
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Respuesta de VWFS Rent-a-Car - Preston

Thanks for the great review.

Valorada con 5 estrellas sobre 5

Fantastic service from Faz

Fantastic service from Faz. Smooth process and excellent customer service throughout. Would highly recommend.

29 de agosto de 2023
Opinión espontánea
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Respuesta de VWFS Rent-a-Car - Preston

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Valorada con 5 estrellas sobre 5

A smooth experience

Excellent service throughout. Fayaz was extremely helpful, the booking process couldn't have been easier. We knew exactly what car we were getting. The car was only a week old so it was very clean and super low mileage. The car was very comfortable indeed. To the next one!

8 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous service and staff

2nd time hiring a car from here, great service again, lovely friendly and helpful staff, great cars, reasonably priced, my go to for car hire...highly recommend these guys

24 de julio de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Somewhat disappointing

As a seasoned traveler and former rental car business owner, I was quite disappointed with the check-out and check-in process at Simpsons Skoda. Unlike the streamlined procedures I'm used to in Scandinavia and Europe, this experience was needlessly complicated, demanding an excessive amount of personal and financial information that seemed irrelevant to the rental process. I feel that such details should have been requested and registered during the initial booking, saving time and frustration upon pick-up.

Renting an electric car seemed like a great idea, but it turned into a real challenge during my trip in England. While the car was fully charged upon pick-up, returning it in the same state was a cumbersome task. The scarcity of charging stations and the inadequacy of the so-called "high-capacity" chargers were frustrating obstacles. Despite using chargers advertised at 150kW and 175kW, the actual charging rates rarely exceeded 78kW, with most of them falling below 46kW. This made the process extremely time-consuming, overshadowing an otherwise enjoyable journey.

To make matters worse, the last day of our trip was spent seeking a charging point, and it would have been a significant relief if Simpsons Skoda offered a battery top-up service at a reasonable cost.

Although the car itself was fantastic, this entire electric car rental experience in the UK left a bitter taste in my mouth. On a positive note, I must acknowledge the helpful service provided by one of the clerks during the drop-off process, which at least expedited that part of the rental.

In the future, I'll have to think twice before considering an electric car rental in the UK, as the challenges and lack of support make it a less appealing option for me. I hope my feedback can encourage Simpsons Skoda and other rental companies to improve their check-out procedures and consider more convenient solutions for electric car renters.

15 de julio de 2023
Opinión espontánea
Logotipo de VWFS Rent-a-Car - Preston

Respuesta de VWFS Rent-a-Car - Preston


Hi Lars. Thanks for taking the time to share this feedback with us. We’re sorry to hear about the experience that you had when renting a vehicle with us. It is vital that we have personal and financial information to ensure the safety of our drivers. Rest assured we take complaints very seriously and we will pick up with the rental team to address the issues you had with us when dropping off and picking up your vehicle. If you have any further concerns around electric cars, you can learn more about them on the VWFS website here: https://customer.vwfs.co.uk/electric-cars.html. Kind regards VWFS Rent-a-Car.

Valorada con 5 estrellas sobre 5

Ticked all boxes

Great car (Skoda Scala), great service, everything explained clearly, no fuss when I asked to extend by an extra day, flexible return times, good value. And the river path walk from Preston railway station is lovely. Thanks Fayaz.

3 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Brilliant service, everything explained, cost etc. Simple and easy service to access, great cars with low miles. Highly recommend.

6 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service from Fayaz

Great service from Fayaz, really straightforward car hire with no hidden extras. The car we rented was brand new and a really good price. Will definitely use again and thoroughly recommend

21 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely Fantastic!

Booking was simple. Fayaz the rental manager was very welcoming and friendly. The car was ready, clean and tidy! If you’re looking for somewhere to hire a car from, this is definitely the place. I know I will definitely be hiring from here again.

16 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very impressed with the service.could not be better.

Very impressed with the service, car was excellent to drive, paper work on pick up was completed in a quick orderly manner and the pricing was exactly the same as quoted originally.
The person we dealt with was most helpful and professional.

30 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great hire experience

We decided pretty last minute to hire a car for the bank holiday weekend and fortunately Skoda Preston had a car available.

The booking online is straightforward, pop in your dates and pick up location and it shows you the available cars.

I drive automatic these days due to mobility problems on my left side so I was really happy to find the Skoda Fabia available.

It's very transparent, mileage, like for like fuel and breakdown recovery are all there as standard, no additional payments or add ons unless you exceed the contract amount.

The check in was really simple at the garage. The staff are welcoming and helpful. I received a call on the day to confirm my arrival just to make handover smoother.

It didn't take long to check in, even the DVLA licence check was automatic because the garage have a facility to scan photo licences and see live details.

The car was great, a nice drive, comfy and reasonably economical.

Handover was quick and the excess was returned quickly to my card.

A great experience and I will definitely use their service again.

28 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful experience

Wonderful experience. Quick and efficient service. Had to extend my rental days and was promptly helped. Faiz was very helpful. Would definitely hire the car again.

27 de abril de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Rental Runabout

The Skoda Octavia I drove was a free upgrade from what I had booked. It drove very well although there was an unpleasant smell of cigarette smoke when entering the car.
The car is provided with whatever fuel is left from the previous renter (virtually none) and you are asked to return the car with fuel at least to that level. A terrible system as it means the first thing you have to do is find a servo.
The paperwork at the commencement of the hire was complicated and frustrating. The proposed driver, a uk resident did not have a sufficient credit rating and was denied rights to drive. However I, as an overseas resident, just required my overseas drivers licence!

17 de abril de 2023
Opinión espontánea
Logotipo de VWFS Rent-a-Car - Preston

Respuesta de VWFS Rent-a-Car - Preston

Thanks for your review!

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