I sincerely wish I knew about this scam of a company and did my due diligence, as many others have mentioned. While I did receive an email that my items were en route and did in fact, receive the item... Ver más
Walkonbeach
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Consulta las opiniones de los clientes
They had some nice variety of bathing suits. You cannot purchase different sizes for a 2-piece like other websites. The shipping was partial and slow. The worst part if the return policy. Can't be don... Ver más
La empresa ha respondido
I have been trying all afternoon to cancel my order that was only just done and keep getting the email bouncing back saying to email address is not found so don't know what I can do now
Was für ein kriminelles Unternehmen! Ware soll angeblich nach den USA zurückgesendet werden, obwohl sich dieses Unternehmen nicht einmal die Mühe macht ihre "Made in China" Etiketten zu entfernen. War... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
WalkOnBeach is a professional swimsuit company, exclusively dedicated to swimwear, beachwear and beach accessories all year round. The company mainly focuses on women's swimsuit, but it also offers women's swimdress, accessories, shoes, bags and other beach clothing items.
Información de contacto
Estados Unidos
- service@walkonbeach.com
- www.walkonbeach.com
La gente también ha visto
I agree with the other posters…
I agree with the other posters. The rep tried to get me to keep items that did not fit. Next a discount of 30% was offered to keep them, and finally a 50% discount was offered. It’s a bizarre business practice. The rep recommended not using UPS to return the items because they would ship the items back to my house. Say what? I took pictures of the swimsuits with the bottoms sticker intact. I told the rep if my refund was not issued promptly after receiving the returned package that I would pursue action through my credit card. Do not buy from this shady company.
22 de abril de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear MomaPix,thank you for sharing your experience, and we're truly sorry to hear that it was disappointing.
We understand how frustrating the return process must have felt, especially when an item doesn’t fit as expected. Our intention in offering partial refunds is to provide a more convenient option for customers who may prefer not to ship items internationally, but we absolutely respect your decision if that’s not the right solution for you.
The suggestion to avoid certain couriers like UPS was based on past shipping complications, but we understand that this may have caused confusion, and we apologize for that. Please rest assured, our team does process refunds as soon as returned items are received and inspected.
We take your feedback seriously and are actively working to improve the clarity and efficiency of our return process. If your refund is still pending or if there's anything unresolved, please feel free to reach out to us directly — we want to ensure the issue is properly handled.
I was treated like a criminal
I was treated like a criminal when I tried to return a swimsuit that took two weeks to arrive & was way too small. Their return instructions stated I had to send an email on what was wrong. They stated I had to take a picture of the underwear sticker and that "quality control" would not issue a refund if anything was wrong. I would also have to pay return shipping. I decided to donate this item instead of returning it because I will not comply with their ridiculous demands.
20 de abril de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Diane,we're truly sorry to hear about your negative experience and sincerely apologize for the frustration caused during the return process.
Our return policy is designed to ensure both customer satisfaction and product hygiene standards, especially with swimwear. However, we understand that the steps may have come across as overly complicated, and we apologize if it made you feel uncomfortable or unheard — that was never our intention.
We appreciate your feedback and are actively reviewing our return process to make it more straightforward and respectful for all customers. Please know your voice matters, and experiences like yours help us improve.
If you’re open to it, we’d still love the opportunity to make things right. Feel free to reach out to our support team at service@walkonbeach.com with your order details, and we’ll do our best to assist you.
I LOVE the swimsuits I bought
I LOVE the swimsuits I bought. I got 5 swimsuits for $127. I don't like one of them but I'm going to donate it instead of trying to return it. I have never been so pleased with online shopping!
17 de abril de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Mary,
Thank you so much for your amazing review! We're absolutely thrilled to hear that you love the swimsuits and had such a positive shopping experience with us.
It means a lot to know that you found great value in your order, and we truly appreciate your kind gesture of donating the one that didn’t work out. Your support and enthusiasm inspire us to keep delivering both quality and style.
We can't wait to have you back for more beach-ready finds. If you ever need anything, our team is always here to help!
I bought 2 suits
I bought 2 suits. Did not fit. The refund policy is ridiculous. I will donate the suits to a shelter. Do not order from this company. Trust me.
16 de abril de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Mrs. White,
Thank you for your feedback, and we’re truly sorry to hear that the swimsuits didn’t fit as expected and that you were frustrated with our return process.
We completely understand how disappointing it can be when a purchase doesn't work out. Our return policy is in place to ensure product hygiene and quality standards, but we acknowledge that the process can feel inconvenient and are working on ways to improve it for a better customer experience.
We’re grateful that you chose to donate the items, and we’d still like the chance to assist you further. Please feel free to contact our customer support team at service@walkonbeach.com with your order details — we’d be happy to review your case and see how we can help.
Thank you again for your feedback — it helps us grow and do better.
Does not honor returns
Company makes it very difficult to return products. Requested pictures sent of swimsuit with liners still affixed. Attempted to bargain for a partial refund. Beware!
12 de abril de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear GD,
We’re very sorry to hear about your frustrating experience with our return process. Please accept our sincerest apologies.
We do request photos of items — including the hygiene liner — to ensure products remain unworn and to uphold hygiene standards, especially for swimwear. That said, we understand that this may come across as inconvenient, and we’re actively working to make the process clearer and more customer-friendly.
Our intention with offering a partial refund is to give customers more flexibility, not to avoid honoring returns — and we’re sorry if this made you feel otherwise.
If your issue hasn’t been resolved, we’d love the opportunity to make it right. Please reach out to our support team at service@walkonbeach.com with your order number, and we’ll do our best to assist you.
Not a trustworthy company
Not a trustworthy company. Swimwear is a tough fit and sure enough the item didn’t fit. Not a traditional return. I emailed and all they asked for was a pic of the unworn suit which I sent. Then nothing ! No return label, no info ! Finally offered me 50% if I kept it. But after paying $43 with shipping, I’d only get back $16.50. They said the only way I’d get back $33 (no ship refund ) is if I shipped it myself (paying again for shipping) , provided them with tracking, then wait. Better to go on Amazon or any online swim store. They all provide free prompt returns
9 de abril de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Mindy Katon Rachlin,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the swimsuit didn’t fit as expected and that our return process did not meet your expectations.
We understand that fit can be tricky with swimwear, and we do our best to make returns as smooth as possible while also upholding hygiene standards. The request for photos is part of that process, but we regret that you did not receive clear follow-up communication afterward — that’s certainly not the experience we want for our customers.
We also recognize that paying return shipping can be frustrating, especially when compared to larger retailers. While we’re a smaller brand and currently unable to offer prepaid labels in all regions, we are working toward more customer-friendly solutions in the future.
Your feedback is incredibly valuable, and we would still like the chance to help. If your issue hasn’t been resolved, please reach out again to service@walkonbeach.com with your order number, and we’ll do our best to assist you further.
Irreputable vendor that does not abide by its Return Policy
Irreputable vendor that does not abide by their Return policy. Customer service has bizarre and primitive business practices and engage in absurd barganing email correspondence. This foreign merchant does not deserve to do business in the U.S., as they do not meet the minimum standards that online shoppers expect.
13 de abril de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Lucina Littig,we’re very sorry to hear about your disappointment and sincerely apologize that your experience did not meet your expectations.
At WalkOnBeach, we strive to honor our return policy and provide fair solutions to every customer. We understand that our process may feel unfamiliar or frustrating, especially when it comes to returns, and we’re genuinely sorry if it came across as unprofessional or unclear. Our goal is never to cause inconvenience, but rather to ensure hygiene and quality standards are met — especially with swimwear.
Your feedback is being taken seriously and shared with our team as we continue to improve both our service and communication. If your concern is still unresolved, we would appreciate the opportunity to assist you directly — please feel free to contact us again at service@walkonbeach.com.
Thank you again for your feedback, and we hope to have the chance to earn back your trust.
I wish I could give zero stars
I wish I could give zero stars. I got scammed. Their delivery service is horrible. They don't use FEDX, UPS or USPS. I have NO idea who they use but they are awful. They said they delivered a package but I never got it. They showed me pictures of the house AND ITS NOT MY HOUSE! They refuse to do anything about it.. as far as they are concerned it was delivered. I called multiple times and emailed customer service many times and they dont respond. I never got the package and it was never refunded. It's a scam. DO NOT USE unless you have money to burn and like getting ripped off.
25 de marzo de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Carla Danajovits,
I am truly sorry to hear about the distressing experience you've had with your recent order. Your frustration regarding the delivery mishap and the lack of response from our customer service team is completely understandable, and I apologize for any inconvenience caused.
We take full responsibility for the error in delivering your package to the wrong address and for the subsequent communication failures. This is not the standard of service we strive to provide, and I assure you that we are taking immediate steps to address these issues internally.
We are reviewing our delivery and customer service processes to prevent such incidents from occurring in the future. Your feedback is invaluable in helping us improve our services.
Once again, I apologize for the inconvenience and frustration this has caused. Thank you for bringing this to our attention, and I appreciate your patience and understanding as we work to make things right.
SCAM ALERT have had exactly the disappointing…
I have had exactly the same disappointing experience trying to initiate a return. I have emailed twice and had no response. I don't want to keep any of the items I ordered. I want a refund. Bad customer service.
Four emails later and still have had zero response. Don't be fooled by the fact that they seem to respond to these bad reviews with disingenuous apologies and promises to do better. It's part of the scam. They are not a UK company, or a US company, or an Australian company. They are Chinese scammers.
21 de marzo de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Laura Macfarlane,
We sincerely apologize for the inconvenience and frustration you've experienced with your return request. This is not the experience we want for our customers, and we truly regret any delay in our response.
Please rest assured that we take all feedback seriously and are committed to resolving this for you. Could you please provide your order number so we can look into this immediately? We want to ensure that your return is processed smoothly and that you receive the assistance you need.
We value your trust and would like the opportunity to make things right. Please reach out to our support team so we can prioritize your request.
This company is a scam
This company is a scam. I tried to return 2 of 4 things I purchased. They pushed back even though their website says you can return within 30 days. They wanted me to keep them and they would refund only 50%.
Do not buy from them.
1 de marzo de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Nikki Anderson, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
No delivery after one month !!!
Ordered over a month ago - was sent tracking details , this does not work - sent several emails to company with fluffy responses - no customer telephone number - they have my money and I still have not received my order - I think this company must be a scam - this is my last order with them - very dissapointed as the product looks great ! Do not order go elsewhere !
3 de marzo de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear customer, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Ordered----SCAM
Ordered, and supposedly it was waiting for delivery to shipping for more than 8 days. DO NOT USE THIS COMPANY.
I HAVE REACHED OUT TO CUSTOMER SERVICE WITH NO SATISFACTION
10 de marzo de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Susan Gregg, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
For issues concerning orders and purchase, please contact: service@walkonbeach.com
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
I agree with all the other bad reviews
I agree with all the other bad reviews. Please do not order from this company. They have the absolute worst customer service I’ve ever seen. I never write reviews, but I had to share a warning about this company. The return policy is terrible. Please save yourself agony and shop somewhere else.
7 de marzo de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Chuck Betz,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with our customer service and return policy. This is certainly not the level of service we strive to provide, and we deeply regret that we fell short of your expectations.
We take your concerns very seriously and would like to make things right. Please reach out to us directly at customer service so we can address your issue personally and ensure a better resolution.
Your satisfaction is important to us, and we are committed to improving our services based on feedback like yours. We hope you’ll give us another opportunity to serve you better in the future.
Thank you again for bringing this to our attention.
I would give no stars
I would give no stars, but to write this I had to give a rating. This company is horrible! I ordered a swim suit and it did not fit and I didn't like it, period. Returning it was a nightmare to say the least. First they offered me 20%off if I kept it, then 50%! Finally, after back and forth with them, they agreed to a refund. First I had to send them a picture of the the protective lining intact! I had to send it either USPS or FEDEX (no UPS) at my own expense and email them the tracking number. I did finally get my money back - much to my surprise. People, buy on Amazon.
15 de febrero de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Camilla Doak,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you experienced with your recent order and return process. We understand how disappointing it must have been, and we deeply regret that we did not meet your expectations.
Our goal is to provide a seamless and positive experience for all our customers, and it’s clear that we fell short in your case. We appreciate your patience as we worked through the return process, and we’re glad to hear that you ultimately received your refund. However, we recognize that the process was far from ideal, and we are committed to improving our policies and procedures to ensure a better experience in the future.
If there’s anything further we can do to address your concerns, please don’t hesitate to reach out to us. Your feedback is invaluable to us, and we will use it to make necessary changes.
Thank you again for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
Customer service is a joke
Customer service is a joke. I spent 2 months trying to resolve a lost delivery where they kept saying it was being investigated. I had to continually advise what the issue was. I was then finally told at day 45 they require 3-15 business days to resolve issues, and when I pointed out it was 45 days they advised me that I need to take it up with the logistics company who has left my order in a unsecured location and went missing.
Customer service use a standard template and don’t actually care about their customers.
4 de enero de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Andrea M,
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and inconvenience you’ve endured over the past two months. We completely understand how disappointing and frustrating it must have been to deal with a lost delivery and the lack of resolution during this time.
Your experience is not reflective of the level of service we strive to provide, and we deeply regret that we failed to meet your expectations. It’s clear that our communication and follow-up during the investigation were inadequate, and for that, we take full responsibility. We are reviewing this situation internally to ensure that such delays and miscommunications do not happen again in the future.
We would like to make this right for you. Please contact us so we can personally assist you and resolve this issue as quickly as possible. Your satisfaction is our priority, and we are committed to improving our processes based on your feedback.
Thank you again for bringing this to our attention, and we hope to have the opportunity to regain your trust.
I’ve ordered so many swimsuits over the…
I’ve ordered so many swimsuits over the years that I’ve sent back due to them being ill fitting or poorly made. Today, I received my swimsuit from Walk on the Beach and I’m so happy!! Perfect fit, very well made and great material!! I highly recommend Walk on the Beach for swimwear.
I’m 36 DD bust and the size Large was a perfect fit everywhere. I’m about to order two more swimsuits.
4 de marzo de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Karen Porter, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
I ordered a swimsuit from Walkonthebeach
I ordered a swimsuit from walkonthebeach and the top does not fit. It is practically impossible to get a refund. They first offer the 30% refund and you keep the item and tell you if you still want to return the item take a pic of the tag and swimsuit bottoms sticker. I sent pic of both and they STILL hassle me offer up 50% refund if I keep the swimsuit that doesn’t fit!! Well guess what I caved in and will just throw the swimsuit away. Out about $20 (that is IF I actually see the refund they promised me.) Steer clear of this company!! Btw…this is the first negative review I have ever written.
1 de marzo de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Danielle,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you experienced with your recent purchase and return process. We completely understand how disappointing it must be to receive a swimsuit that doesn’t fit and then face challenges in resolving the issue.
Your experience is not the level of service we aim to provide, and we deeply regret that we fell short in addressing your concerns promptly and effectively. We acknowledge that our return process caused unnecessary hassle, and we are actively reviewing our policies to ensure a smoother and more customer-friendly experience in the future.
We would like to make this right for you. Please reach out to us directly so we can personally assist you and ensure you receive the refund you were promised. Your satisfaction is important to us, and we are committed to improving based on your feedback.
Thank you again for bringing this to our attention, and we hope to have the opportunity to regain your trust.
The return policy is not simple
The return policy is not as simple as one would think when ordering these suits. In fact, it is difficult enough to make a person elect not to send them back. I have had issues before with returns, so absolutely check return policies. The policy on the website is definitely misleading…..
1 de marzo de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Susan,
Thank you for sharing your feedback about your experience with our return process. We sincerely apologize for the frustration and inconvenience you’ve encountered. We understand that our return policy did not meet your expectations, and we regret that it caused you difficulty.
Your comments are invaluable to us, and we are currently reviewing our return policy to ensure it is clearer, more straightforward, and more customer-friendly. We want every aspect of your shopping experience to be as seamless as possible, and we clearly fell short in this instance.
If there's anything specific you would like to share or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for your understanding and patience as we work to resolve this matter.
Bad customer service regrading reviews.
Well there are still too many bad reviews about returns. Last years was the same . A company that is reputable would handle returns in a prompt and reasonable way. I don’t see this and will not order from your company.
26 de febrero de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Linda, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
Don't believe the return policy
I ordered a couple swimsuits for a trip, knowing that I would return at least one. I read the return policy before ordering, which said they are returnable within 30 days. I tried to return some of them (didn't fit well), but had to go back and find the email confirmation of the order (as an invoice was not sent with the suits). In order to return the swimsuits, I had to email customer service for permission to return merchandise. There was a list of several return criteria, including that the original tags had to be on the suits (though only one had a tag when received). To be fair, they offered a 30% refund if you keep the items you want to return, but to get a full refund you have to send the suits back to verify if they will even grant a return. Without tags on shipped items, I feel it was a rouse to get out of giving refunds. Not impressed.
11 de febrero de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Paula Beran,
Thank you for taking the time to share your experience. We’re sorry to hear that the return process did not meet your expectations. Our goal is always to provide clear return guidelines and a smooth experience for our customers.
We do require customers to contact our support team for returns to ensure that all return criteria are met, and we apologize if this caused any inconvenience. The tag requirement is in place to maintain quality control, but we understand your concern regarding missing tags upon arrival, and we will certainly review this internally.
We appreciate your feedback, as it helps us improve our policies and communication. If there is anything further we can do to assist you, please reach out to our customer service team at email. We value your business and would love the opportunity to make things right.
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