I sincerely wish I knew about this scam of a company and did my due diligence, as many others have mentioned. While I did receive an email that my items were en route and did in fact, receive the item... Ver más
Walkonbeach
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Consulta las opiniones de los clientes
They had some nice variety of bathing suits. You cannot purchase different sizes for a 2-piece like other websites. The shipping was partial and slow. The worst part if the return policy. Can't be don... Ver más
La empresa ha respondido
I have been trying all afternoon to cancel my order that was only just done and keep getting the email bouncing back saying to email address is not found so don't know what I can do now
Was für ein kriminelles Unternehmen! Ware soll angeblich nach den USA zurückgesendet werden, obwohl sich dieses Unternehmen nicht einmal die Mühe macht ihre "Made in China" Etiketten zu entfernen. War... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
WalkOnBeach is a professional swimsuit company, exclusively dedicated to swimwear, beachwear and beach accessories all year round. The company mainly focuses on women's swimsuit, but it also offers women's swimdress, accessories, shoes, bags and other beach clothing items.
Información de contacto
Estados Unidos
- service@walkonbeach.com
- www.walkonbeach.com
La gente también ha visto
Null Sterne wäre passender!
Null Sterne wäre passender!
Etliche E-Mails bis zur Rücksendung,es wurde angeboten die Ware um 85%zu reduzieren…..
15 de febrero de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Christina Steinen,we’re sorry to hear that your experience did not meet your expectations. We understand that the return process was frustrating for you, and we sincerely apologize for any inconvenience caused. Providing excellent service is very important to us, and we take your feedback seriously.
Please reach out to our customer service team at [email address], and we would be happy to assist you further and find the best possible solution for you. We truly appreciate your time and hope to have the opportunity to regain your trust.
Don’t order from this company!
Don’t order from this company!! Their customer service is a scam. Returns are impossible. They will lie to you about costs and returns. The bathing suits are poorly made and not sized well.
No one has responded to my repeated emails for help.
21 de enero de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Laura，we’re truly sorry to hear about your experience. This is not the level of service we aim to provide, and we’d like to make things right.
Please reach out to us with your order details via direct message or email so we can investigate the issue further and assist you with a resolution. We value your feedback and are committed to improving both our products and customer service.
Thank you for bringing this to our attention, and we hope to resolve this for you soon.
They advertise easy returns- not so easy
They advertise easy returns, but try every angle to not give you a return. And, then say to not contact them for 30 more days if you don’t receive your credit.
5 de febrero de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear SHERRI ANDERSON, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
Nice suits, slow shipping, onerous return policy
They had some nice variety of bathing suits. You cannot purchase different sizes for a 2-piece like other websites. The shipping was partial and slow. The worst part if the return policy. Can't be done online and they won't provide return address until you've sent photos of the protective stickers still on the suit bottoms. Took a week of back and forth. Won't order from them again, too much work.
5 de febrero de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear SEA, thank you for taking the time to share your experience. We’re sorry to hear that the ordering and return process didn’t meet your expectations. Your feedback is incredibly valuable, and we understand how frustrating this must have been for you.
We’re continuously working to improve our policies and processes, and your input will help us make necessary adjustments. If there’s anything specific we can do to address this experience or assist further, please don’t hesitate to reach out to us directly.
We truly appreciate your honest feedback and regret that we fell short this time.
No returns, website lies
They do not take returns. They claim that that do, but they will never give you the address to send the returns. They will waste your time playing games offering you 30% refund and then later 50% if you keep them instead of returning them, and of course you would probably never see any of it. Horrible and dishonest company.
4 de febrero de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Yohann C, thank you for sharing your experience with us. We sincerely apologize for any frustration and inconvenience caused by the return process. This is not the experience we want for our customers, and we take your concerns very seriously.
We’d like to investigate this matter further and make things right. Could you please provide us with your order details via direct message or email? We want to ensure your concerns are addressed properly and will do our best to find a resolution for you.
Your feedback is incredibly valuable, and we will use it to improve our policies and customer service. Thank you for bringing this to our attention.
What a scam
What a scam. Absolutely terrible customer service. Attempted to cancel an order shortly after it was made, and they charge a cancellation fee. Typical scam operation, likely they will change their name and continue to engage in deplorable business practices. Avoid this company at all costs.
20 de enero de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear John, we’re very sorry to hear about your experience. We understand how frustrating this situation must have been, and we apologize for any inconvenience caused.
Our goal is to provide a positive experience for all our customers, and your feedback is extremely valuable to us. If you could share your order details via direct message or email, we’d like the opportunity to review your case and see how we can assist further.
We appreciate your input and will use it to reevaluate our policies and ensure a better experience moving forward. Thank you for bringing this to our attention.
This company is a SCAM
This company is a SCAM! There website said I could cancel within 24 hours. I tried to cancel in less than 12 because it would not arrive on time. A lot of apologizing and of course its too late????? No way did this ship so fast! All they want is your money and hope you will just go away because of course there is no phone number! I will be reporting them to the BBB. I will be posting a negative review everywhere I can! BUYER BEWARE!!!!!
24 de enero de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear Diana, please accept our sincere apology for bringing you an unpleasant shopping experience.
Thank you for shopping on walkonbeach.com.
Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date. We strive to be transparent and fair in our policies, and it’s disappointing to hear that we didn’t meet your expectations. Please send us your order details via direct message or email so we can investigate what happened and work towards a solution.
Thank you for your feedback—it’s crucial for us to improve and ensure better experiences for our customers in the future. We regret the inconvenience this has caused and appreciate you bringing it to our attention.
The sizing provided by Walk on Beach is…
The sizing provided by Walk on Beach is completely inaccurate. My swimwear was ridiculously too big, the items were packed like rags and of poor quality. The return process was so expensive as to be prohibitive... I nearly had to pay the same again in return and replacement forwarding shipping costs to gamble on replacement items fitting. I chose a refund of a quarter of what I spent and am left with items useless to me. VERY unhappy!!!
26 de diciembre de 2024
Opinión espontánea
Respuesta de Walkonbeach
Dear Kay Reid, we’re very sorry to hear that your order didn’t meet your expectations. We understand how frustrating it can be when sizing and quality don’t match what you anticipated, and we regret any inconvenience caused by the return process.
We strive to provide a positive shopping experience, and we appreciate your feedback as it helps us improve. Please reach out to us via direct message or email with your order details—we’d love the opportunity to review your case and see how we can assist you further.
Thank you for bringing this to our attention. We truly appreciate your time and hope to find a resolution that works for you.
This version maintains professionalism while fo
Defective product. Return impossible.
Tankini defective—ill-fitting, missed stitches, sewn incorrectly. Took 15 days to arrive with no shipping updates despite a tracking number. They made the return process impossible. I had to email for them to initiate the return, listing all reasons for wanting the return. Then they asked for fotos. I sent 11 fotos in zipped folders which they claimed they were unable to open. So I sent them again individually. They they said I needed to ‘lay the garment flat, take pictures and circle in the pictures the defect’. So I made arrows and pointed to the defects in fotos. Then they said I needed to send the pictures higher resolution. I gave up which is exactly what they wanted me to do. Absolutely horrible company!!!!
8 de enero de 2025
Opinión espontánea
Respuesta de Walkonbeach
Dear MLK, please accept our sincere apology for bringing you an unpleasant shopping experience.
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with
our customer service. Your feedback is invaluable to us as we continually strive to improve and
provide the best service possible. Please know that we take your concerns seriously, and we are committed to addressing them promptly. We will investigate the issues you've raised and take appropriate measures to ensure
that similar incidents do not occur in the future.
Regarding the defective tankini, we are truly sorry it did not meet your expectations. It’s disappointing to hear that the return process caused you frustration. We understand how this might have been time-consuming and stressful, and we deeply regret any lack of clarity or support during this time.
Thank you for your understanding and patience as we work to resolve this matter.
This company sucks
This company sucks; want to return something, ha ha ha, good luck with that. I would give their customer service a zero.
Thanks for nothing walkonbeach.
16 de diciembre de 2024
Opinión espontánea
Respuesta de Walkonbeach
Dear Leanne Hoffmann , thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange.
Moreover, our customer service team is striving to respond to customers' requests and resolve
any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you
back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
Be Very Cautious With This Company
I made an order for 2 swim suits. I did not receive confirmation of my order. I checked my cc a few days later and I was charged. 5 days later and still no email confirmation of my order I contacted the company and they had to find my order. I told customer service that if the order could not be received by my deadline needed to go ahead and cancel the order. Even though I did not receive the order confirmation or receipt they stated it was to late and it was shipped. The tracking number showed it had not been received to the shipper. The location of the company was Korea, Not much I could do and they were not willing to cancel the order since I would not receive the product before my vacation. I received the order after my vacation. Expect 3 weeks to receive your product and expect little recourse if there is an issue.
19 de diciembre de 2024
Opinión espontánea
Respuesta de Walkonbeach
Dear Nikki Culbertson, Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our customer service. Your feedback is invaluable to us as we continually strive to improve and provide the best service possible.
Please know that we take your concerns seriously, and we are committed to addressing them promptly. We will investigate the issues you've raised and take appropriate measures to ensure that similar incidents do not occur in the future.
If there's anything specific you would like to share or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for your understanding and patience as we work to resolve this matter.
I ordered 4 items and all were in…
I ordered 4 items and all were in stock. 2 days later I was notified 1 item was out of stock. So my shipment wasn't shipped. I have gotten 2 emails. None contain info on when in stock items will be shipped, who is the shipper, what day it will ship.
Nor was there any reference to my order number in the emails.
How do they keep up with incomplete orders, no order number, etc.
18 de noviembre de 2024
Opinión espontánea
Respuesta de Walkonbeach
Dear Sp Fernandez, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We apologize for the inconvenience, but it seems that the swimwear you're interested in is currently out of stock. We're actively working to replenish our inventory, so please check back with us soon or explore our other available options. If you have any specific preferences or questions, feel free to let us know, and we'll do our best to assist you further. Thank you for your patience and understanding.
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
Awful fake company
Awful fake company! Do not use!! This company is based in China. I purchased over £120 worth of product, I paid £18.99 for fast delivery 5-7days. I attempted multiple times to contact the delivery company but could never speak to a human. Original purchase in August 2024, I have not received my package or refund in Nov 2024. The company is refusing to refund me. Fake company please avoid!
11 de noviembre de 2024
Opinión espontánea
Respuesta de Walkonbeach
Dear Fatima, please accept our sincere apology for bringing you an unpleasant shopping experience.
Thank you for shopping on walkonbeach.com.
Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
Please don't ship to any 'return address' printed in the package bag you received. (that's not our address).
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Avoid using this company
Do not use this company unless you are absolutely certain of the product and will keep it. A 30% refund is extortionate as is the £7.99 delivery charge which I expected to be next day, but the item only came 2 days before my holiday. Item was of poor quality and bad fit. I was refunded £7.87 against a purchase of £34.24. Reading through their policy I could have paid for Tracked shipping with the facility in the US for a full refund, but wasn't prepared to throw good money after poor goods and service.
15 de octubre de 2024
Opinión espontánea
Respuesta de Walkonbeach
Dear Jan Dunne, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
Do not buy from this company
Do not buy from this company. I ordered 5 swimsuits in hopes to find one for vacation. 2 fit and I kept them. 3 don’t fit at all. The reply email I received made me realize I am not going to get a refund. I have all the plastic and the panty liners but none of my products have tags. I simply tried them on and immediately took them off and repackaged them . Mint condition. I am being asked to keep them with a 30% return. I can’t wear them. Why would I keep them. I researched the company and it’s not American even though they have an American address. I went to file a complaint with BBB and I can’t because it’s Chinese. Walkonbeach does have swimsuits but there is no customer service because it’s a scam. They have your money.
2 de octubre de 2024
Opinión espontánea
Respuesta de Walkonbeach
Dear Karen Gerber, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
Poor customer services and they won't…
Poor customer services and they won't refund me my money
1 de febrero de 2024
Opinión espontánea
Respuesta de Walkonbeach
Dear Nicole, Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our customer service. Your feedback is invaluable to us as we continually strive to improve and provide the best service possible.
Please know that we take your concerns seriously, and we are committed to addressing them promptly. We will investigate the issues you've raised and take appropriate measures to ensure that similar incidents do not occur in the future.
If there's anything specific you would like to share or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for your understanding and patience as we work to resolve this matter.
Something fishy about this company, no pun intended!
I'm not happy with the WalkonBeach company, but I do love the swimdress I ended up with. They have an absolutely ridiculous set of rules you have to follow in order for them to even start a return. You have to submit photos of the tags and crotch of each return and only then will they give you a return address.
If you go down this road of Hell, make sure you get a copy of the address you send the package to, and keep the receipt from the company you're using to send it.
I'm sure I sent my package of returning suits to the correct address, but it "supposedly" never arrived and I'm out $200 because of it. They "say" they never received it.
So be very careful if you decide to buy from WalkonBeach. There is something fishy about this company!
6 de julio de 2024
Opinión espontánea
Respuesta de Walkonbeach
Dear Kim Smith, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
Ordered four swimsuits costing almost…
Ordered four swimsuits costing almost £100 on 8th August - expected delivery supposed to be 10-14 days. Order still not with me 24 days later 🫤
Tried to email their service email and it’s been returned as undeliverable.
I’ve asked for a full delivery if order not delivered by this Friday 6th September 2024
8 de agosto de 2024
Opinión espontánea
Respuesta de Walkonbeach
Dear Sharon Lyn, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
For issues concerning orders and purchase, please contact: service@walkonbeach.com
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
Love their swimsuits
I've been buying their swimsuits for a couple of years now and I'm obsessed! The selection is awesome and the quality is even better.
15 de agosto de 2024
Respuesta de Walkonbeach
Dear Amber Nelson, thank you for your great review and support.
It's glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We'll keep working hard and live up to your expectation. We really can't wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
The swimsuits fit perfectly and the…
The swimsuits fit perfectly and the quality is outstanding.
12 de agosto de 2024
Respuesta de Walkonbeach
Dear Livinglife Janie, thank you for taking the time to review your experience.
We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It's glad to know we hit the mark for you. What's more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help.
Thank you again for your support! If you need any further assistance, please contact us.
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