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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I don't know why Trust Pilot ranks this company so low. I had a fantastic experience with them. I found a gorgeous salt and pepper mill set online and it was quite expensive. Wasserstrom was selling t... Ver más

Valorada con 5 estrellas sobre 5

Ordered 24 beer can glasses. I was kinda nervous some would show up broken but they arrived pretty quick and all we're packed well and unbroken. Also the price was way less than elsewhere (couldn't fi... Ver más

Valorada con 5 estrellas sobre 5

Bought two cookie sheets recommended by Cook's Illustrated. Had question and emailed about shipping date and rep got right back to me. Shipping was extremely fast, especially considering it was duri... Ver más

Valorada con 5 estrellas sobre 5

I purchased wine glasses through Amazon. Wasserstrom fulfilled the order. When I opened the box, I realized I ordered the wrong glasses. I called the company directly and was given easy instructions... Ver más

Información sobre la empresa

  1. Tienda de suministros de cocina
  2. Tienda de muebles

Información proporcionada por diversas fuentes externas

Headquartered in Columbus, Ohio, The Wasserstrom Company is the world's leading restaurant supplier and distributor of foodservice supplies and equipment. Since 1902, Wasserstrom has provided foodservice operators with high quality products, like kitchen supplies and catering supplies, from the industry's leading manufacturers.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

297 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Great Experience

I received my plastic glasses as ordered and in a timely manner. Very pleased and would definitely by from again!

23 de febrero de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Always have had excellent experiences with Wasserstrom

Have always had excellent experiences with Wasserstrom (think "Stewart" was my contact) when I was in the Restaurant/Hotel business and was in their distribution area. Now retired, I found them on the internet while searching for some culinary replacement items. As in the past, products purchased were exactly as wanted, reasonably priced and delivered quickly.

23 de febrero de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

Gigantic boxes of air

I was very surprised to receive multiple huge boxes, easily twenty or thirty times the size of the product within. It was unclear to me that Wasserstrom is a clearinghouse with, evidently, little actual inventory. Your shipping protocol strikes me as extremely inefficient

23 de febrero de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Stolzle crystal glassware

I bought some beautiful flutes and wine glasses for a gift for our wine lover friends. These glasses as sturdy non-leaded austrian crystal. They sparkle, feel great in your hand and are obviously restaurant quality.
They are really beautiful and cost much less than the well known brand that are sold in department stores. I have purchased my own wine glasses, flutes and stemmed water glasses from Wasserstrom, and always receive compliments from my guests. I am also very happy that if any do break, I can always order more. I highly recommend your online store to private consumers like myself. Also fast, easy delivery.

17 de febrero de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Oneida Forks

I ordered a dozen Oneida forks and I was pleasantly surprised as to how fast they were shipped. I'm so glad they sell silverware separately. I will definitely buy from them again.

17 de febrero de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

a cute little sauce pot

I bought a pot, but it didn't come with a lid - I think it was pictured with a lid

17 de febrero de 2015
Opinión espontánea
Logotipo de Wasserstrom

Respuesta de Wasserstrom

Hi Jennifer, thanks for taking the time to give us your feedback. I don't see that you purchased a pot on the order referenced on the response. Order 1004905376 was for hydrocortisone cream. Is there another order I can look at for the pot? Thanks

Valorada con 5 estrellas sobre 5

Great product

I purchased 3 retractable heat lamps for my restaurant. My purchase shipped out quick and the lights looked great once I had them installed. Very happy with my purchase and service.

16 de febrero de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great source of restaurant supplies!

I discovered Wasserstrom through a tireless search on Google and Amazon.com to find a replacement lid for a hot coffee thermal pot. I was searching for the original black lid, and had no idea that Stanley had also made an orange lid. The orange lid was the only one available, but since our thermal pots are used for Decaf anyway, it was a pleasant surprise.

Through my employer, the lid is not available - we would need to purchase an entirely new thermal pot just to get a lid, which is definitely cost-prohibitive. (As a sidenote, the whole thermal pot was priced lower through Wasserstrom than through our approved distributor.) Luckily, I was able to find the lid through Wasserstrom and ordered it right away.

The product was pristine and well-shipped. The transaction was smooth. I would have given five stars, but for the fact that payment was not taken from my account until THE DAY OF expected arrival, so shipment was late. In spite of this, I will look to Wasserstrom from now on before I search other places for replacement parts!

14 de febrero de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Disposible 16oz Containers

16 oz containers were immediately available, reasonably priced (all I ask for), ordering was easy, delivery was fast and they worked well for the intended purpose, Wasserstrom is a good company to do professional business with.

10 de febrero de 2015
Opinión espontánea
Valorada con 3 estrellas sobre 5

Need better shipping company

Wasserstrom did everything right except choosing who ships their product. The shipping company wanted a 4 hour window for delivery. They arrived well after the end of that period and never attempted to contact me to let me know. In fact, when I contacted them during the 4 hour window to ask if they had a more precise estimate for their arrival, they told me they would be on time. Shipping big, bulky items is costly, I realize that; but it shouldn't also be a nuisance.

9 de febrero de 2015
Opinión espontánea
Logotipo de Wasserstrom

Respuesta de Wasserstrom

Thank you for taking the time to respond and letting us know what happened with your delivery. We apologize for any inconvenience this may have caused you. We will be filing a complaint with the carrier to make them aware of their mistake. If you have any other questions or concerns, please contact our customer service team at 866-634-8927 Monday through Friday 8:00 AM - 6:00 PM. Thanks.

Valorada con 5 estrellas sobre 5

Totally fine, no issues

Ordered 24 beer can glasses. I was kinda nervous some would show up broken but they arrived pretty quick and all we're packed well and unbroken. Also the price was way less than elsewhere (couldn't find it from the Libbey outlet in Shreveport). I'm usually hesitant about buying from new places but I'd definitely suggest wasserstrom to others.

9 de febrero de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely monogrammed memories

I purchased a number of hankies for the women in my family and almost every one responded with a reminiscence of a grandmother/auntie who she recalled using an elegant handkerchief. My note to them was "Tears of joy should never be shed in a kleenex"...hopefully they will use these for many weddings!

9 de febrero de 2015
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not Professional at all

Ordered three weeks ago. Item was cancelled and there was no email notification. I knew because I checked the site and there it said the ordered was cancelled without reason. Not ordering from this company again.

3 de febrero de 2015
Opinión espontánea
Logotipo de Wasserstrom

Respuesta de Wasserstrom

We are very sorry that your order has been canceled and that is not our normal process. We normally contact our customers to notify them of any cancellations and try to find alternative solutions. If you could give me more information like the order number, I would be more than happy to investigate what happen and take care of any inconvenience we may have caused. Thanks

Valorada con 5 estrellas sobre 5

Great Service

Ordered some of these pants for my mom and they came quickly and with no issues.

31 de enero de 2015
Opinión espontánea

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