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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I don't know why Trust Pilot ranks this company so low. I had a fantastic experience with them. I found a gorgeous salt and pepper mill set online and it was quite expensive. Wasserstrom was selling t... Ver más

Valorada con 5 estrellas sobre 5

Ordered 24 beer can glasses. I was kinda nervous some would show up broken but they arrived pretty quick and all we're packed well and unbroken. Also the price was way less than elsewhere (couldn't fi... Ver más

Valorada con 5 estrellas sobre 5

Bought two cookie sheets recommended by Cook's Illustrated. Had question and emailed about shipping date and rep got right back to me. Shipping was extremely fast, especially considering it was duri... Ver más

Valorada con 5 estrellas sobre 5

I purchased wine glasses through Amazon. Wasserstrom fulfilled the order. When I opened the box, I realized I ordered the wrong glasses. I called the company directly and was given easy instructions... Ver más

Información sobre la empresa

  1. Tienda de suministros de cocina
  2. Tienda de muebles

Información proporcionada por diversas fuentes externas

Headquartered in Columbus, Ohio, The Wasserstrom Company is the world's leading restaurant supplier and distributor of foodservice supplies and equipment. Since 1902, Wasserstrom has provided foodservice operators with high quality products, like kitchen supplies and catering supplies, from the industry's leading manufacturers.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

297 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 2 estrellas sobre 5

Never Received Product

I never received the product and the shipping notice gave me no tracking info. I did not know who to go to. The product looks very nice, just what I wanted. I would not order from them again'

20 de enero de 2015
Opinión espontánea
Logotipo de Wasserstrom

Respuesta de Wasserstrom

Thanks for taking the time to give us your feedback. We understand that the carrier returned the product since an apartment number was not put on the order when it was placed. I am glad we were able to reach out to you and get a new order placed. We are also having the original order return and credited. If you need any other assistance please contact our customer service team at 866-634-8927 M-F 8:00 AM - 6:00 PM. Thanks

Valorada con 5 estrellas sobre 5

GREAT

i have had only great experiences from this company and will continue to do business with them.

20 de enero de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cafeteria cups made a great gift!

When my husband and I married, we bought a set of four amber "Texas" cafeteria cups. After 30 years of military moves, just one cup remained and EVERY time my husband used it, he would comment on how he loved that cup and how durable they were and how it was the perfect cup and he wished he had a whole set, etc., etc. So, one of his Christmas gifts this year was a big ole box of clear cafeteria cups in a couple different sizes.
The cups arrived fairly quickly and in good condition. There was a little ding on the bottom of one of the cups but it's still usable, and I didn't bother trying to get it replaced. I would recommend and order from Wasserstrom again. They had the best rate on this type of cup in the style and quantity that I wanted.

14 de enero de 2015
Opinión espontánea
Valorada con 2 estrellas sobre 5

Broken mugs in every box

I ordered 4 cases of coffee mugs. There were broken and cracked ones in every case. It's probably the shippers fault and I could probably get a refund of the broken pieces but I am wasting enough time writing this review.

13 de enero de 2015
Opinión espontánea
Logotipo de Wasserstrom

Respuesta de Wasserstrom

Thanks for taking the time to give us your feedback. We apologize the product arrived damaged. We will be contacting you to find out the amount of damage so we can give you a credit or send a replacement.

Valorada con 5 estrellas sobre 5

Will Order Again!!

Product description was spot on! - Shipping was extremely fast!! - Perfect, high quality products at fantastic prices!!

13 de enero de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

We love the quality!

The milk pail and lid were more expensive than we had anticipated, but when they arrived we were very please with the quality and had no qualms about what we had paid. Our daughter requested this as a Christmas gift (she works on an organic farm) and she will probably use it for the rest of her life! If only there were a way to make a bulge or something on the bottom of the handle that would hold down the lid when the handle is in the upright position! We understand the need for everything to be sleek and clean so there are no spots to collect anything but it would be great for the lid to be more secure when on the pail. Your service was prompt and efficient and the quality of your product even better than hoped for. We will be visiting your site again when and if we are in need of high quality items of this nature.

10 de enero de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Magnificent!!!!

I was very pleased with this company. Very fast shipping and great packaging. The product I ordered was exactly as pictured and described. I would do business with this company again :-)

6 de enero de 2015
Opinión espontánea
Valorada con 2 estrellas sobre 5

Late shipping

I ordered a replacement blender part for my catering business and needed it before the event. I paid a lot of money to have it delivered before the event, and it came late. Really screwed up my work and menu and disappointed clients.

6 de enero de 2015
Opinión espontánea
Logotipo de Wasserstrom

Respuesta de Wasserstrom

Thanks for the feedback Elaina. We apologize that you didn't receive this blender container for your event. We see that you placed the order on Monday 12/22/14 and coded it to ship 2-day air. We shipped the order on Monday 12/22/14 and FedEx shows it was delivered on Wednesday 12/24/14. Our records indicate that we delivered the product on time. If this didn't happen or if you have any other questions or concerns, please contact our customer service team at 866-634-8927 Monday through Friday 8:00 AM - 6:00 PM. Thanks.

Valorada con 5 estrellas sobre 5

Company great, product crappy

No reflection on Wasserstrom, but my expectations on the product were not met. I have owned an Ekco peeler for probably over 20 years and have tried to duplicate that quality for my daughter, but no brand works worth a darn. I was hoping that by seeking out the same brand online I would finally get her a decent peeler. No such luck!

5 de enero de 2015
Opinión espontánea
Valorada con 3 estrellas sobre 5

MOSTLY SLOW SHIPPING WITH SOME DAMAGE

LAST ORDER ARRIVED QUICKLY WITH SOME MINOR DAMAGE WHICH WE ACCEPTED. PREVIOUS ORDERS WERE VERY SLOW WITH SOME PIECES COMING FROM VARIOUS PLACES OVER A LONG PERIOD OF TIME (MONTHS) TO ARRIVE THEN SOME WERE DAMAGED AND HAD TO BE REPLACED. THEY ALWAYS REPLACED THE DAMAGE THOUGH. JUST WISH THEY WOULD SPEED UP THE SHIPPING PROCESS.

5 de enero de 2015
Opinión espontánea
Valorada con 2 estrellas sobre 5

Not so great

Bought an omelet ring, way to expensive for what we got.

4 de enero de 2015
Opinión espontánea
Logotipo de Wasserstrom

Respuesta de Wasserstrom

Thanks Yvonne for taking the time to give us your feedback. We apologize that you are not happy with the product. You are able to return the product as long as it hasn't been used. We only ask that you pay for the return freight. If you would like to set up a return please contact our customer service team at 866-634-8927 Monday through Friday 8:00 AM - 6:00 PM.

Valorada con 4 estrellas sobre 5

Items not as described. *but great customer service!

Due to a technical error on Wasserstrom.com, I actually received 2 orders - one I intended and a duplicate. The items I ordered were not as described/pictured and I'm now investigating getting a refund.

Update:
Customer service on this issue was awesome! They agreed to refund my money, responded quickly and were polite, apologetic and courteous. Definitely exceeded my expectations. +2 stars!

3 de enero de 2015
Opinión espontánea

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