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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I don't know why Trust Pilot ranks this company so low. I had a fantastic experience with them. I found a gorgeous salt and pepper mill set online and it was quite expensive. Wasserstrom was selling t... Ver más

Valorada con 5 estrellas sobre 5

Ordered 24 beer can glasses. I was kinda nervous some would show up broken but they arrived pretty quick and all we're packed well and unbroken. Also the price was way less than elsewhere (couldn't fi... Ver más

Valorada con 5 estrellas sobre 5

Bought two cookie sheets recommended by Cook's Illustrated. Had question and emailed about shipping date and rep got right back to me. Shipping was extremely fast, especially considering it was duri... Ver más

Valorada con 5 estrellas sobre 5

I purchased wine glasses through Amazon. Wasserstrom fulfilled the order. When I opened the box, I realized I ordered the wrong glasses. I called the company directly and was given easy instructions... Ver más

Información sobre la empresa

  1. Tienda de suministros de cocina
  2. Tienda de muebles

Información proporcionada por diversas fuentes externas

Headquartered in Columbus, Ohio, The Wasserstrom Company is the world's leading restaurant supplier and distributor of foodservice supplies and equipment. Since 1902, Wasserstrom has provided foodservice operators with high quality products, like kitchen supplies and catering supplies, from the industry's leading manufacturers.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

297 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(297)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I like Wasserstrom

I like to cook with the best equipment and Wasserstrom helps me get the best for reasonable prices and reasonable shipping costs. My last order included two boxes of crystal Collins glasses which were expertly packed. The entire order arrived promptly and safely.

11 de noviembre de 2014
Opinión espontánea
Valorada con 4 estrellas sobre 5

Helpful service and great selection of products

Good overall experience ordering products from Wasserstrom. Great selection of products and anytime I have emailed customer service about a product, they respond in a timely manor. The only issue I have found is some of the items are not packaged properly and the boxes arrive to my house almost opened. I think they could do a better job of selecting boxes and padding the items being shipped to eliminate this.

10 de noviembre de 2014
Opinión espontánea
Valorada con 5 estrellas sobre 5

They Really Gloved It

For cut proof gloves these guys really know how to exceed the customer's expectations. Good price, quick shipping and easy to use web site.

10 de noviembre de 2014
Opinión espontánea
Valorada con 2 estrellas sobre 5

Can't reach them for a return

I didn't get what I wanted, either they sent the wrong thing, or I made a mistake when I ordered. We can reach them to arrange a return

10 de noviembre de 2014
Opinión espontánea
Logotipo de Wasserstrom

Respuesta de Wasserstrom

We apologize that you did not received the correct product and for any inconvenience we may have caused. We are more than happy to return the product no matter who made the mistake. Our customer service team can be reached at 1-866-634-8927 option 2, Monday - Friday 8:00 a.m. to 6:00 p.m. EST or admin@wasserstrom.com.

Valorada con 5 estrellas sobre 5

great service quality products

I have ordered glassware and china for my B&B, and have been very satisfied with both orders. The products were delivered promptly and each item was intact. The products were of good quality, exactly as specified online, and reasonably priced.

10 de noviembre de 2014
Opinión espontánea
Valorada con 5 estrellas sobre 5

Reliable and Great Customer Service

Ordered 21 oz Schooner Glasses and arrived within 3 days. Wow, I was really impressed. There were some glasses that were damaged when I received them but I called Wasserstrom customer service and they are sending replacements immediately. No hassle at all. I would definitely use Wasserstrom again and recommend them to my friends and family.

10 de noviembre de 2014
Opinión espontánea
Valorada con 4 estrellas sobre 5

very good source

Delivery was a little slow, replacement flatware pattern was a match although the weight was slightly lighter, pricing was consistent with others. all in all am pleased and would visit site again

4 de noviembre de 2014
Opinión espontánea
Valorada con 3 estrellas sobre 5

I have previously been very satisfied with my orders, however this time was different.

I ordered a Dutch Oven as a gift. The rest of the order came in fine but the kettle was missing and the lid came in bent at the rim. I called customer service. They were prompt and polite and my package arrived in just a few days but the kettle appeared to have been used. The finish on the outside was thin and spotty and the inside of the pot was scuffed. I am disgusted and have purchased a different Dutch oven elsewhere.

4 de noviembre de 2014
Opinión espontánea
Logotipo de Wasserstrom

Respuesta de Wasserstrom

We apologize that we were unable to fulfill your order with the proper product and for any inconvenience we may have caused. We do our best to ship the correct products that are new and in good condition. We apologize the dish arrived in poor condition and would have been more than happy to send you another one. We are shipping you another dish at no cost to your for this inconvenience. Thanks for your order and if you have any questions please contact us at 1-866-634-8927 (M-F 8:00 a.m. to 6:00 p.m. EST) or admin@wasserstrom.com
Please let us know if there is anything else we can do to help you.

Valorada con 1 estrellas sobre 5

disappointed with chattered dish delivery

Ordered 12 dishes dishes for close to $400.00 and they were delivered cracked and shattered. It took at over a week to get follow up with several calls and e mails. The dishes were wrapped in plastic and did not appear to have any protection between plates. Dishes still in box and if I try to pick them out of box all I hear is crunch crunch. I was told they would get back to me and they did not. Felt like i was being avoided until one person seemed to listen to me. I took pictures as requested and emailed to company. Said I would get refunded within 4-5 days. It is now over a week and I have not heard from them or seen a credit to my credit card.

3 de noviembre de 2014
Opinión espontánea
Valorada con 1 estrellas sobre 5

Product OK, but shipping sucked.

The cake boxes were shipped in flimsy plastic wrap which was torn in transit. Several boxes were damaged.

3 de noviembre de 2014
Opinión espontánea
Logotipo de Wasserstrom

Respuesta de Wasserstrom

We apologize that some of the product on your order arrived damaged and for any inconvenience we may have caused. We do our best to ship the products so they arrive in new and good condition. If they do arrive damaged, please contact us and we will replace them right away. We are shipping you another case of boxes at no cost to your for this inconvenience. Thanks for your order and if you have any questions please contact us at 1-866-634-8927 (M-F 8:00 a.m. to 6:00 p.m. EST) or admin@wasserstrom.com
Please let us know if there is anything else we can do to help you.

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