The overall connectivity and performance of the fibre is amazing. It holds multiple devices and is worth the pay. The issue however, is communication that it’s inefficient and not reliable. It does no... Ver más
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Consulta las opiniones de los clientes
What a treat! Within 4 days of placing my order, everything was set up and working perfectly. I cannot express how happy I am with the quality of service provided. Webafrica communicates with you ever... Ver más
La empresa ha respondido
First off all thanks for your service the guys that came here to install gave me the best service,okay it’s been months since i try to have WI-FI i try to use other companies router but when it come t... Ver más
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This company needs to improve their customer service and assistance. My wifi hasn't been working since last week Tuesday ever since then i have been sent to different departments and agent. Its th... Ver más
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Información sobre la empresa
Escrito por la empresa
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Información de contacto
Sudáfrica
- 021 464 9555
- www.webafrica.co.za
3,8
Muy bueno
18 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 76% de las opiniones negativas
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La gente también ha visto
The staff was fast and very helpful
The staff was fast and very helpful
12 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hi Mbalenhle,
We’re glad to hear our team assisted you quickly and made your experience a positive one. Thank you for taking the time to share your feedback and for choosing Webafrica. You can also search “Webafrica” in your mobile app store to download our app and manage your services conveniently on the go.
Warm regards,
Webafrica Crew.
The most dreadful ISP in South Afruca
The most dreadful ISP in South Afruca. They "forgot" to migrate my fibre line from vodacom to vumatel. Left my airbnb stranded for 2 months with no wifi service. Their dreadful whatsapp no support service took days of my life away.. hours of being shoved fron one chat bot to another eventually several incompetent humans. Then would not release my line when I cancelled my service in utter desperation.
1 de septiembre de 2026
Opinión espontánea
Respuesta de Webafrica
Hi Jennifer,
We understand how incredibly frustrating this experience must have been, especially being left without Wi-Fi for two months, spending hours trying to get help through WhatsApp, and then facing further difficulties when requesting your line to be released after cancelling. We recognise the impact this would have had on your Airbnb guests and the time you’ve spent trying to resolve these issues.
We’d like to investigate what happened with your fibre migration, support interactions and line release. Please email our Customer Reviews team at customer-reviews@webafrica.com with your Webafrica account details and a brief description of your experience so the team can review your concerns and assist further.
Warm regards,
Webafrica Crew.
Service experience
Job was done well. After placing an order the wifi was installed within 48 hours and I like that your staff work on weekends. Customer service was excellent from application to installation.
11 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hey Bongiwe,
It’s great to know your experience with us got off to such a smooth start, with our team making the installation process easy from beginning to end. We’re glad the weekend availability made a difference and helped get you connected so quickly. We’ll keep aiming to make getting online as straightforward and convenient as possible.
Keep track of your connection, account and updates in one place with the latest app version of the Webafrica App.
Warm regards,
The Webafrica Crew
The customer service and the staff were…
The customer service and the staff were very friendly and made it very easy for us.
11 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hey Lebohang,
We’re happy to hear our team made the process feel easy and welcoming. We’ll keep bringing that same thoughtful approach to every interaction, so you can feel well supported throughout your Webafrica journey.
Get convenient access to your account and service tools wherever you are with the latest app version of the Webafrica App.
Warm regards,
The Webafrica Crew
Respuesta de Webafrica
Hey Mo,
We’re glad you’ve had a positive experience with us! Your support means a lot, and we’ll keep working to make your time with us a smooth and dependable one.
**Pop over to your app store, search “Webafrica”, and download the latest app version to get started.** 🚀
Warm regards,
The Webafrica Crew
Happy Customer
Trusted, fast reliable and affordable month to month fibre option
11 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hey Malinga,
It’s wonderful to know Webafrica has been a good fit for your connectivity needs. We believe staying connected should offer both peace of mind and flexibility, and we’re glad you’re enjoying that combination with us. We’ll keep working to make your experience worth recommending.
Stay in control of your fibre service without the fuss. Download the latest app version of the Webafrica App and manage things on the go.
Warm regards,
The Webafrica Crew
As usual the installation went well
As usual the installation went well, actually the whole process was smooth
10 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hey Ripfumelo,
We’re so pleased everything came together smoothly once again! It’s great to know our team helped make the journey from getting started to installation an easy one. We’ll keep looking for ways to make every step of your Webafrica experience just as seamless.
Everything you need to manage your Webafrica service, right in your pocket. Get started with the latest app version of the Webafrica App.
Warm regards,
The Webafrica Crew
Best service
Best service, quality network. Great staff. Excellent.
10 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hey Sanele,
We’re delighted to know your experience with us has left such a positive impression. Our team will be pleased to hear their efforts are making a difference, and we’ll keep striving to deliver an experience you can feel confident about.
Check out the Webafrica App Guide to get started.
Warm regards,
The Webafrica Crew
Your service is verry good
Your service is verry good, you deliver or install just on time as you promise, your network is also verry good and clear, i wish i should know what took you so long to give us this increadible service, i therefor will reffer anyone to have vuma because it so good
9 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hey Simo,
It’s fantastic to know that from the installation right through to using your connection has been a positive experience. We’re glad our team has delivered on expectations and that you’re enjoying the service. We’ll keep working to make your trust in us worthwhile, one great experience at a time.
Head to your mobile app store, search “Webafrica”, and download the latest app version. You’re good to go! 👍
Warm regards,
The Webafrica Crew
The speed at which my issues were dealt with.…
The speed at which my issues with reactivation was handled is amazing,hours after chatting with a consultant named Neo,the technicians were already in my residency the next morning exchanged my old router and in minutes my fibre was live.
9 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hey Stephen,
We’re thrilled that Neo and our technical team helped get you back online so promptly! It’s great to hear how smoothly the handover from customer support to the on-site team went, with your connection up and running shortly after the router exchange. We’ll keep working to make sure getting back online is as straightforward as possible whenever you need us.
Life’s easier with the Webafrica App. Download the latest app version for a quick, simple way to manage your service wherever you are.📱✨
Warm regards,
The Webafrica Crew
Everything was smooth and easy
Everything was smooth and easy, extremely happy with speed after was line was activated. I will surely recommend it my colleagues, friends and extended family members.
Call centre agent was very helpful and’s the installer staff gave their best service.
9 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hi Dudu,
It’s great to hear that everything went smoothly and that you’re enjoying your connection speed since activation! We’re glad our call centre agent and installation team made the experience a positive one. Thank you for choosing Webafrica and for recommending us to your colleagues, friends and family.
You can also download the Webafrica App by searching “Webafrica” in your mobile app store to manage your services on the go.
Warm regards,
Webafrica Crew.
As i worked for an ISP aswell the…
As i worked for an ISP aswell the service was great very responsive, but the only thing i would recommend the sales team or just the sales agent that helped me is to explain the prorate fees which wasnt explained, of course I know what it means and how it works, but assuming i did not know i would be confused why an ekstra amount would be debited off of my account but otherwise great service😀 just had a liitle struggle down the line but it was because my line was connected to the wrong adress on the previous installation but orher than that no issues
9 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hi Mekyle
Thanks for the thoughtful feedback! 💗 We’re glad our team was responsive and that your overall experience has been a positive one. Your point about explaining pro-rata fees upfront is a valuable one, as clear communication around billing helps set the right expectations from the start. We’re also glad the address mix-up was identified, and we appreciate you highlighting where we can improve.
Have you explored the [Webafrica App](https://bit.ly/3R3sTPm)? Make sure you’re using the latest version to access the latest features and manage your account on the go! 📱
Warm regards,
Webafrica Crew
The worst fibre service ever
The worst fibre service ever. The only thing they seem to know is how to make sales, but when it comes to actually assisting customers with queries or resolving issues, they are completely useless. Very disappointing service.
1 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hello Buhle. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Warm regards,
Webafrica Crew
I had the worst experience
I had the worst experience! I waited 2 to almost 3 months for installation.
Installation was booked 1st time no tech pitched up no one called nothing I had to call and follow up all the time. 2 scheduling time team came out did not do the installation. It was rescheduled for 3rd time. Nothing happend no calls nothing from no techs. I then Cancelled my order n requested for my refund. So now finally it was catching someone's attention as to why the order was Cancelled. I never called again I never followed up I left it as it. So now all of a sudden after all those months I'm starting to get calls from vuma. Now the technician is already at my house, not calling to confirm if I am home or if anyone is home. So now they run around wanting to do the installation. Good and well.
Installation was done so messy. Pipes are just layed there on the ground. It's not put inside the ground. The pipe is laying open and I have kids. Anything can happen to it. I advised the techs how it should be done but when I got home I got home to whole bunch of mess of installation.. I am the unhappiest customer ever and I will not recommend this service to anyone
1 de septiembre de 2026
Opinión espontánea
Respuesta de Webafrica
Hi Jenny,
We understand how disappointing this experience has been, from multiple missed installation appointments and having to follow up repeatedly to the concerns you’ve raised about the quality and safety of the installation, especially with children at home. This is not the experience we want for our customers.
We’d like to investigate what happened with your order and the installation. Please email customer-reviews@webafrica.com with your account details and a brief description of your experience so our team can look into this further and assist.
Warm regards,
Webafrica Crew.
I recently used the company’s webchat…
I recently used the company’s webchat to resolve an issue, and the experience was highly frustrating. What should have been a simple, 10-minute fix ended up taking an hour and a half because response times were incredibly slow.
Previously, this company used WhatsApp for support, which was quick, seamless, and convenient for both sides. The new webchat is a poor replacement. Because the replies take so long and there are no sound alerts or visual notifications to tell you when an agent has finally replied, it is easy to get busy with other things and completely forget you have the chat open.
The company should completely drop the webchat interface and bring back WhatsApp support. WhatsApp worked perfectly, allowed for instant notifications, and was much better suited for efficient customer communication. Ending it in favor of a slow webchat was a mistake that needs to be reversed.
8 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hi FAFA Consulting,
We understand your frustration, especially when a simple issue that should have taken around 10 minutes to resolve ended up taking an hour and a half due to slow response times. We also recognise how inconvenient it is to wait for replies without notifications to alert you when an agent responds.
We’d like to better understand the issue you contacted us about so we can assist appropriately. Please provide a brief description of your query, including the issue you needed help with, and we’ll look into it further.
Warm regards,
Webafrica Crew
Refund impossible
Quick to take your money out of your account but takes a full week to refund your very own money.
The app chat is useless also.
4 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hi Will-lee,
We understand how frustrating it can be when a refund takes longer than expected, particularly when you’re waiting for funds that belong to you. Your comments about the refund turnaround and the support experience will be shared with our relevant teams for review, so they can identify where the process and customer communication could be improved. We recognise the importance of making both payments and refunds as straightforward as possible.
Warm regards,
The Webafrica Crew
Great service
The entire process is clearly communicated and efficiently executed.
9 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hey Sindisiwe
Thanks for the great feedback! 💗 We’re glad to hear the process was clear and everything ran smoothly. Making your experience simple and hassle-free is what our Crew strives for. You can also conveniently manage your services in the latest Webafrica app.
Warm regards,
Webafrica Crew
They come late to install my Wi-Fi but…
They come late to install my Wi-Fi but after I call and ask why are they delaying with the installation they were very polite , called me around 6 pm and they came next day 2 hours early with the agreement time so Im happy 😊
8 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hi Lulu
Thanks for sharing your experience! 💗 We’re glad our team kept you updated, remained friendly, and got the installation completed earlier than expected the following day. We’re happy everything worked out, and you’re enjoying your WiFi! 😊 For added convenience, you can also manage your services on the latest Webafrica app.
Warm regards,
Webafrica Crew
It was great because the minute they…
It was great because the minute they came, they knew where the connecting pole was and they were very friendly and installed it within minutes.
8 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hey Balleng
That’s great to hear! 💗 We’re glad the installation was quick and hassle-free, and that our team knew exactly where to connect you. For easy access to your Webafrica services, you can also manage your account on the latest version of the Webafrica app, whenever it suits you.
Warm regards,
Webafrica Crew
I was impressed by the installation and…
I was impressed by the installation and then got certisfied about the connection webafrica and vuma you know actually what you are doing keep up the good work and you have a good staff too🤗
6 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hi Innocentia,
It’s fantastic to hear you were impressed with your installation and that your connection experience with Webafrica and Vuma has given you confidence in the service. We’re glad you’ve found the team knowledgeable and capable, and that the experience has left such a positive impression. We really appreciate your kind words about our staff and your encouragement to keep up the good work. 🤗
You can also manage your services and access support on the go with the latest Webafrica app, version 2.1.15. Search “Webafrica” in your mobile app store to get started.
Warm regards,
Webafrica Crew.
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