Webafrica Opiniones 

Respuesta de Webafrica

8 oct 2026

Hi Lulu
Thanks for sharing your experience! 💗 We’re glad our team kept you updated, remained friendly, and got the installation completed earlier than expected the following day. We’re happy everything worked out, and you’re enjoying your WiFi! 😊 For added convenience, you can also manage your services on the latest Webafrica app.

Warm regards,
Webafrica Crew

Respuesta de Webafrica

8 oct 2026

Hey Balleng
That’s great to hear! 💗 We’re glad the installation was quick and hassle-free, and that our team knew exactly where to connect you. For easy access to your Webafrica services, you can also manage your account on the latest version of the Webafrica app, whenever it suits you.

Warm regards,
Webafrica Crew

Respuesta de Webafrica

8 oct 2026

Hi Innocentia,
It’s fantastic to hear you were impressed with your installation and that your connection experience with Webafrica and Vuma has given you confidence in the service. We’re glad you’ve found the team knowledgeable and capable, and that the experience has left such a positive impression. We really appreciate your kind words about our staff and your encouragement to keep up the good work. 🤗

You can also manage your services and access support on the go with the latest Webafrica app, version 2.1.15. Search “Webafrica” in your mobile app store to get started.

Warm regards,
Webafrica Crew.

Respuesta de Webafrica

8 oct 2026

Hello Koketso

Thanks for the honest feedback! 💗 We’re really glad to hear you’ve had such a great experience with our team and that our Crew has been amazing in helping you out. We hear you on the payment challenges and want to make things a little easier.

If you need to update your payment details, our [payment information guide](https://bit.ly/479JhCt) walks you through the steps.

For the quickest support, our Live Chat and in-app chat are available until 8 pm on weekdays, so you can reach us there whenever you need a hand.

Warm regards,
Webafrica Crew

Respuesta de Webafrica

8 oct 2026

Hi Wes,
We’re so glad JeanPierre was able to turn this experience around through his persistence and commitment to resolving your issue. We understand how frustrating it must have been to make numerous calls and send multiple emails without feeling that your problem was being taken ownership of.

It’s especially meaningful to hear that JeanPierre’s dedication helped restore your confidence in Webafrica and made such a significant difference to your experience. We truly appreciate you taking the time to recognise the effort he put into getting your problem resolved.

You can also manage your services and access support on the go with the latest Webafrica app, version 2.1.15. Search “Webafrica” in your mobile app store to get started.

Warm regards,
Webafrica Crew.

Respuesta de Webafrica

8 oct 2026

Hi Terry,
It’s fantastic to hear that your installation went so smoothly! We’re glad the installers arrived on time, came prepared with the right tools and completed the installation quickly. It’s also great to know the communication was good and that your connection has been running smoothly without any interruptions so far. We really appreciate you sharing such detailed feedback about your experience.

You can also manage your services and access support on the go with the latest Webafrica app, version 2.1.15. Search “Webafrica” in your mobile app store to get started.

Warm regards,
Webafrica Crew.

Respuesta de Webafrica

8 oct 2026

Hi Kyle,
We’re so glad to hear you’ve consistently experienced world-class service with Webafrica! It means a lot to know our service and support continue to meet your expectations. We truly appreciate you taking the time to share such positive feedback.

You can also manage your services and access support on the go with the latest Webafrica app, version 2.1.15. Search “Webafrica” in your mobile app store to get started.

Warm regards,
Webafrica Crew.

Respuesta de Webafrica

8 oct 2026

Hi Oscar,
It’s wonderful to hear that your Webafrica connection is helping you stay closer to your family. We love knowing that reliable internet can make it easier to stay connected to the people who matter most. Thank you for sharing such a meaningful part of your experience with us.

You can also manage your services and access support on the go with the latest Webafrica app, version **2.1.15**. Search “Webafrica” in your mobile app store to get started.

Warm regards,
Webafrica Crew.

Respuesta de Webafrica

7 oct 2026

Hello Mzwanele,

We understand how concerning it must be to see deductions for a service you believe you do not have, particularly when getting clarity has also been difficult. This is not the experience we want our customers to have.

We’re pleased to see that you have since been assisted and received the clarity you were looking for regarding the account and charges.

Your review feedback will also be shared with our Service Quality Team for review and improvement, helping us provide clearer and more responsive experiences for our customers going forward.

Warm regards,
Webafrica Crew

Respuesta de Webafrica

7 oct 2026

Hey Sandile,

It’s brilliant to hear that your installation was handled with such good coordination and professionalism from the outset. The team’s punctuality and courteous approach clearly helped make the process feel smooth, with your connection coming together quickly on the day. We’ll keep that focus on efficient, well-organised installations as we continue improving the journey for new customers.

For convenient account access after getting connected, search **“Webafrica”** in your app store and download the app.

Warm regards,
The Webafrica Crew

Respuesta de Webafrica

7 oct 2026

Hello Peggy,

We understand how stressful it must be to have made the agreed payment and still be without a connection while receiving different information from multiple agents. This is not the support experience we want for our customers.

We’d like to review the payment, reconnection, and new order concerns in detail. Please email customer-reviews@webafrica.com with your review information, a link or screenshot of the review, and the registered email address linked to your Webafrica account. Once received, the details can be securely verified and the matter investigated further.

Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours.

Warm regards,
Webafrica Crew

Respuesta de Webafrica

7 oct 2026

Hello Avril,

Thank you for sharing your feedback with us. We understand how frustrating it must be to have paid for a new service and still be unable to connect after receiving your router. This is not the smooth onboarding experience we want for our customers, especially when you've already spent time trying to get assistance.

We can see that assistance is required with getting the service set up correctly, and we've reached out to our Onboarding Team to assist with the setup and connectivity concerns.

Your experience will also be shared with our Service Quality Team for review and improvement so we can identify where the journey can be improved.

Warm regards,
Webafrica Crew

Respuesta de Webafrica

7 oct 2026

Hey Amonge,

It’s fantastic to hear that your journey from installation through to getting connected has been such a positive one. We’re especially pleased that the team made the process feel smooth and that your service is delivering the experience you were hoping for. Your recommendation means a great deal, and we’ll keep working to make that same combination of reliable connectivity, value and friendly support part of every customer journey.

For convenient account management, search **“Webafrica”** in your app store and download the app.

Warm regards,
The Webafrica Crew

Respuesta de Webafrica

7 oct 2026

Hey Ulfat,

We understand how frustrating it can be when you’re left waiting for a response from an agent, especially when you need assistance promptly. We appreciate you highlighting the delay, and your feedback will be shared with our Service Quality Team for review. We’ll use this insight to help identify where response times can be improved and make support more responsive for customers.

Warm regards,
The Webafrica Crew

Respuesta de Webafrica

7 oct 2026

Hi Sibongile,

It’s fantastic to know that getting connected with Webafrica has been so quick, with your service coming online within minutes. We’ll keep that sense of efficiency in mind as we make joining and getting online as seamless as possible.

Make your service even easier to manage on the go by searching **“Webafrica”** in your app store and downloading the app today 💚

Warm regards,
The Webafrica Crew

Respuesta de Webafrica

7 oct 2026

Hey Sibusiso,

It’s great to know that your connection has been fast, reliable and good value, with everything running well once you were up and connected. We appreciate you also highlighting the router placement, as installation should take the customer’s preferred setup and practical needs into account where possible. We’ll keep your feedback in mind as we work to make both the connection and installation experience more convenient for customers.

Make managing your service easier on the go by searching **“Webafrica”** in your app store and downloading the app 📱

Warm regards,
The Webafrica Crew

Respuesta de Webafrica

7 oct 2026

Hey Fikile,

It’s encouraging to know that our team listened to your fibre concerns and remained willing to work through them with you whenever you reached out. We appreciate you recognising the seriousness and care they brought to your situation, as feeling heard can make a real difference when a service issue persists. We’ll take that feedback into how we strengthen the support experience, keeping customer concerns at the centre of every interaction.

Managing your Webafrica account is just a few taps away, search **“Webafrica”** in your app store and download the app 📲

Warm regards,
The Webafrica Crew

Respuesta de Webafrica

7 oct 2026

Hey Tezlene,

It’s encouraging to hear that your fibre journey moved quickly from payment and scheduling through to the installation, with the address issue also resolved within a couple of days. We appreciate you recognising the clear guidance from the installer and the effort to keep the process moving, while we also understand your concern about the unnecessary hole being made without first discussing the placement with you. Customers should be kept informed about any changes or work being carried out in their homes, so we’ll share this feedback with the relevant installation team for review. We’ll use your experience to reinforce the importance of both efficient installations and clear communication throughout the visit.

Manage your fibre in seconds, anytime, anywhere. Download the latest app version of the Webafrica App and keep your service at your fingertips.

Warm regards,
The Webafrica Crew

Respuesta de Webafrica

6 oct 2026

Hi Tony

We can appreciate how frustrating it must be to have waited almost a month to get connected, especially when you’re expecting your service to be up and running much sooner.

We’ve arranged for our Onboarding team to review your account and get in touch with you to assist with the connection setup as soon as possible. We’ll make sure the outstanding steps are checked so the team can work towards getting you connected without further unnecessary delays.

We’ve also taken note of your feedback around the length of the onboarding process, as this is important for us to address.

Warm regards,
Webafrica Crew

Respuesta de Webafrica

6 oct 2026

Morning Jeanette
Thank you for the wonderful feedback! 💗 We’re so glad to hear our team went the extra mile to get you connected. It’s fantastic to know their persistence made a difference and that you’re now up and running. 😊🙌

We’ll be sure to share your appreciation with the team, and we’re grateful you chose Webafrica. Now that you’re connected, the Webafrica App is a handy way to keep track of your account and service from your phone.

Warm regards,
Webafrica Crew