The overall connectivity and performance of the fibre is amazing. It holds multiple devices and is worth the pay. The issue however, is communication that it’s inefficient and not reliable. It does no... Ver más
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Consulta las opiniones de los clientes
What a treat! Within 4 days of placing my order, everything was set up and working perfectly. I cannot express how happy I am with the quality of service provided. Webafrica communicates with you ever... Ver más
La empresa ha respondido
My service is still not activated after instalation was done on 22nd Oct. Agents keep telling me they have escalated and nothing is done. Horrible service really. Worst part is applied on 13th Octobe... Ver más
La empresa ha respondido
First off all thanks for your service the guys that came here to install gave me the best service,okay it’s been months since i try to have WI-FI i try to use other companies router but when it come t... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Información de contacto
Sudáfrica
- 021 464 9555
- www.webafrica.co.za
3,8
Muy bueno
18 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 76% de las opiniones negativas
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The constancy of your guy's ,they made…
The constancy of your guy's ,they made the extra effort to get me connected.
Thank Webafrica and Vuma that you made this possible.
Much appreciated.
5 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Morning Jeanette
Thank you for the wonderful feedback! 💗 We’re so glad to hear our team went the extra mile to get you connected. It’s fantastic to know their persistence made a difference and that you’re now up and running. 😊🙌
We’ll be sure to share your appreciation with the team, and we’re grateful you chose Webafrica. Now that you’re connected, the Webafrica App is a handy way to keep track of your account and service from your phone.
Warm regards,
Webafrica Crew
Respuesta de Webafrica
Hi Thaafir
Thank you for the fantastic feedback! 💗 We’re thrilled to hear you found our service top-class. It’s always great to know the experience hit the mark! 🙌
And when you need to check in on your service or account, the Webafrica App is a handy way to keep things within easy reach.
Warm regards,
Webafrica Crew
Service was nice quick
5 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Morning Lucky
Thank you for the great feedback! 💗 We’re glad to hear you received quick and efficient service. We appreciate you taking the time to share your experience! 😊
For quick account or service needs, the Webafrica App is also there to help when you’re on the go.
Warm regards,
Webafrica Crew
Delay in line activation from last week…
Delay in line activation from last week and failed promises from technician Bobby Pillay however jabulo and team came and activated line successfully thank you very much
2 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hi Denver
Thank you for sharing your feedback. 💗 We recognise that the delay in getting your line activated and the missed expectations around the initial appointment made the process more frustrating than it should have been.
We’re really glad Jabulo and the team were able to step in, get the activation completed successfully, and get you connected. We’ll be sure to share your kind words with them! 😊
For quick updates and account-related needs, you can also use the Webafrica App while on the go.
Warm regards,
Webafrica Crew
The fact the the 2 installers was fast…
The fact the the 2 installers was fast and efficient gave me an awesome customer experience
3 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hi Dominic
Thank you for the awesome feedback! 💗 We’re so glad to hear our two installers were fast, efficient, and made your installation experience such a positive one. We’ll be sure to share your kind words with the team! 😊
For another easy way to manage your service and access support, you can also check out the Webafrica App and make sure you’re using the latest app version. 📱
Warm regards,
Webafrica Crew
Spoke to one of the consultant called…
Spoke to one of the consultant called Mpho a darling I tell you, he helped me switch the account from my late mom's name to mine in an easy, friendly and fun phone call.
30 de septiembre de 2026
Opinión espontánea
Respuesta de Webafrica
Hi Tshidi
Thank you for the lovely feedback! 💗 We’re so glad to hear Mpho made the process of switching the account into your name easy, friendly, and even fun! It’s wonderful to know he was able to guide you through everything so smoothly. We’ll definitely share your kind words with him and the team.
For future reference, if you ever need to update your payment details, our [payment information guide](Link: https://bit.ly/47GnthP) walks you through the steps. You can also manage your service and access support easily through the Webafrica App. 📱
Warm regards,
Webafrica Crew
From the first attempt of applying for…
From the first attempt of applying for vuma untill installation...wow you guys you're awesome and I really appreciate your work...and your work is need...and you make sure we understand how everything works thanks alot
4 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hi Francoine,
It’s brilliant to hear that your journey from applying for Vuma through to installation felt so smooth, with the team taking the time to make sure you understood how everything works. We really appreciate the recognition for the work that went into getting you connected and making the experience a positive one. We’ll carry that same focus on clear guidance and a well-supported start into the experiences we create for new customers.
Keep your account close at hand—search **“Webafrica”** in your app store and download the app today 🙌
Warm regards,
The Webafrica Crew
I am extremely happy with the service
I am extremely happy with the service, I was reconnected immediately after activation. Great service from Web Africa.
4 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hey Nokuphila,
It’s fantastic to hear that your service was restored so quickly after activation and that the process left you feeling so positive about us. We’ll carry that momentum into the support we provide whenever customers need to get connected and back online.
Stay connected wherever you go—search **“Webafrica”** in your app store and get the app today 🚀
Warm regards,
The Webafrica Crew
The agents always take time respond but…
The agents always take time respond but they are assisting me, then i don’t get the service that i needed imagine since the morning around 9 am it’s not fair but im sorted now, Vuma please fix your issues
3 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hello Quinton ,
We’re glad to know your service matter has now been sorted, although having to wait for assistance for much of the day clearly made the experience more difficult than it needed to be. We appreciate you recognising that our agents were trying to assist, while also highlighting the delays and the impact they had on getting the service you needed. We’ll share your feedback with the relevant team and ensure the experience is considered as we work with our network partners to improve the support journey.
Warm regards,
The Webafrica Crew
They debit your account even after you…
They debit your account even after you cancel
2 de agosto de 2026
Opinión espontánea
Respuesta de Webafrica
Hi Rachel,
Thank you for bringing this to our attention. We appreciate how concerning it must be to see a debit processed after you believe your service has already been cancelled, and we’d like the opportunity to review the cancellation and billing with you.
Please email customer-reviews@webafrica.com with the review details, a link or screenshot of the review, and the registered email address linked to your Webafrica account. These details will allow us to securely verify the account and investigate further.
Once all the required information has been received, we aim to respond promptly, with a general response timeframe of up to 24 hours.
Warm regards,
Webafrica Crew
The service was quick from the…webafrica and vuma
The service was quick from the beginning to the end. I did not wait for days.One day for registered following day they install and they were on time they take me through how it work.web africa and Vuma thank you for the good service
3 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hey Serati,
It’s brilliant to hear that your connection journey moved so quickly, from registration through to an on-time installation the very next day. We’ll keep that same sense of efficiency and care shaping the experience for customers joining us in the future.
Make managing your service simpler—open your app store, search **“Webafrica,”** and download the app 📱
Warm regards,
The Webafrica Crew
Respuesta de Webafrica
Hey Keitumetse,
It’s lovely to know that you’re enjoying your experience with us. We’ll keep that good experience in mind as we shape the service our customers receive.
Want your Webafrica account at your fingertips? Search **“Webafrica”** in your app store and install the app ✨
Warm regards,
The Webafrica Crew
Great bundle offer affordable highly…
Great bundle offer affordable highly respond via live chat and easy to get assistance from an agent but if they may improve on getting a way for us customers to get hold of them telephonically since it's an easiest way to get help faster
3 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hey Msizi,
It’s great to know that you’ve found the bundle options affordable and that Live Chat makes it easy to reach an agent when you need help. We also appreciate your suggestion around having a quicker way to speak to someone telephonically, as different support options can make a real difference depending on the situation. We’ll share this feedback with our Service Quality Team for consideration as we look at how the support experience can better meet different customer needs.
It’s quick and easy—open your app store, search **“Webafrica,”** and install the app 👍
Warm regards,
The Webafrica Crew
Fast installation and activation and…
Fast installation and activation and Fibre run fast good job webafrica
2 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hey Ziyaad,
It’s fantastic to hear that your fibre journey moved quickly from installation and activation to enjoying a fast connection. We’ll keep that momentum behind the service we deliver, so getting connected feels just as straightforward for those who join us next.
Take control on the go—search **“Webafrica”** in your app store and download the app today 💪
Warm regards,
The Webafrica Crew
I had an issue with them delaying the…
I had an issue with them delaying the installation, with 1 chat they ended up coming through for for me.Thanks
3 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hey Steven,
We’re glad that a single chat interaction was enough to get your installation moving and bring the matter to a positive outcome. We appreciate you recognising the team’s effort to step in and get things back on track after the initial delay. We’ll use this feedback to keep looking for ways to make the journey from requesting a service to getting connected more seamless.
Keep your account close at hand—search **“Webafrica”** in your app store and download the app today 🙌
Warm regards,
The Webafrica Crew
Quick onboarding with assistance to…
Quick onboarding with assistance to activate way before indicated lead time
3 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hi Kimon,
It’s fantastic to hear that your onboarding was handled so efficiently and that you were up and running ahead of the expected timeframe. We appreciate you recognising the team’s effort in making the activation process smooth and keeping things moving.
Take control on the go—search **“Webafrica”** in your app store and download the app today 💚
Warm regards,
The Webafrica Crew
Staff and customer service
2 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hey Ntsako,
It’s wonderful to know that you’ve had a positive experience with our staff and customer service. We appreciate you taking the time to recognise the team, and your feedback gives us great encouragement.
Looking for an easier way to manage your account? Search **“Webafrica”** in your app store and download the app 📲
Warm regards,
The Webafrica Crew
The team was very quick and friendly.
The team was very quick and friendly.
I am 100% satisfied with the service.
3 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hey Lebohang,
It’s fantastic to know that the team combined friendly service with such a quick response, leaving you completely satisfied with your experience. We really appreciate you recognising their efforts and sharing your positive feedback.
Stay connected wherever you go—search **“Webafrica”** in your app store and get the app today 🚀
Warm regards,
The Webafrica Crew
The agent that helped me was super!I…
The agent that helped me was super!I don't regret using your product, keep up the good work and thanks million times.
3 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hey Zanele,
It’s wonderful to hear that the support you received left such a strong impression and that you feel confident in your choice of Webafrica. We truly appreciate your recognition of the agent’s efforts and the trust you continue to place in our service.
Your Webafrica account is just a few taps away. Search **“Webafrica”** in your app store and download the app 💚
Warm regards,
The Webafrica Crew
A cheerful spirit is healing to to bones.
Knowing that when after a hard day of work I can enjoy my series on Netflix thank u webafrica helping me relax.
2 de octubre de 2026
Opinión espontánea
Respuesta de Webafrica
Hey Maurice,
It’s lovely to know that your Webafrica connection helps you switch off and enjoy some well-earned downtime with your favourite series after a busy day. We appreciate you sharing how the service fits into those everyday moments, and we’re glad it helps make relaxing at home a little easier.
Make staying on top of your account easier—search **“Webafrica”** in your app store and get started today 👍
Warm regards,
The Webafrica Crew
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