Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Great high performance. It does not need a lot of computer resources. Virus protection reviews are mixed. Billing is an absolute nightmare if you are a VAT-registered entity in the EU. They... Ver más

Valorada con 1 estrellas sobre 5

I have malware putting up a freeze screen on startup. Webroot has not detected it or removed it. Finding a means of contacting them is difficult. Ultimately I did find a way to submit a ticket. Ho... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I took out a 2 year subscription with Webroot and they charged my credit card with another 3 years without any request or approval from me. I tried contacting support for a refund but it was a waste o... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

This company is worse than CROOKS! I requested a refund under their refund policy via the porported website info. I copied and pasted the invoice number and the site says it's invalid!! How does that... Ver más

Información sobre la empresa

  1. Tienda de accesorios para computadoras
  2. Servicio de seguridad para computadoras
  3. Compañía de software

Información proporcionada por diversas fuentes externas

Antivirus and antispyware security software for your home or business. Remove spyware, viruses, and malware with internet security software for home and business services from Webroot.


Información de contacto

2,2

Malo

TrustScore: 2 sobre 5

885 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Good product but I wish they offered renewal deals

I was pretty happy with the service, scans went pretty quick and usually were good as in no major threats.
What I did not care for was the renewal reminders 3 months previous to the actual yearly expiration as this is the same tactic used by some of the other competition.
Also, how about a renewal promotion as I usually respond favoritively to customer retention concerns.

23 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I'll be brief

I'll be brief! My experience is that I didn't have any. Any ugly ransomware, or other evil virus that destroys or disables my computer. That is a great and comforting experience. Thank you for that

23 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Webroot Rocks !

Webroot has protected my devices for at least 2-3 years now, and I learned about it from my 35 year old son who was impressed with the level of protection and services for the cost. I'm not a computer genius by any means, but for my son it's part of his business and personal security. My older son 40 years old also uses it along with my wife and I who own a travel agency. If I ever hear different from my son, I'll do what he recommends but he's had Webroot longer than us by a ways, and is all about it.. Thank You for the protection, especially these days !

23 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

False positives and ignored request

Webroot works and I would be happy with it, except sometimes it blocks programs without notifying me. I play a modded version of Skyrim and I spent hours troubleshooting why my game crashed. Eventually I found it was because webroot blocks Skyrim Script Extender (SKSE). This is not a malicious program, and is widely used by the skyrim community. I whitelisted the program, but it webroot would still block it (without giving me a notification). I also reported it to webroot as a program that not be blocked almost a year ago, and received no response. Consequently I have to shut down protection every time I want to play. Other members of the Skyrim modding community have told me that Webroot is one of the only anti-virus programs that causes this issue. They suggested switching to any other anti-virus, will I will be doing.

Update after response left below: Apparently you didn't read the review at all. I DID reach out, I DID report it. Months later, nothing was done. I am not paid to fix problems with your product, so I will not be spending any more time on this.

23 de marzo de 2022
Opinión espontánea
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Respuesta de Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Valorada con 5 estrellas sobre 5

Very reliable

Webroot runs automatically and will send me a message if it sees anything strange. Very reliable.

23 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Since 2014

Used Webroot since 2014. Always simple to use and has saved my computer several times from viruses. Highly recommended.

23 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

VERY HAPPY

I've had WEBROOT for a few years now. I'm extremely happy with the program and the two times I needed to contact customer service they were helpful and thorough. As long as they continue to do the same great job I will be a LOYAL CUSTOMER!

23 de marzo de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

Not sure if webroot really does much

Not sure if webroot really does much. I just cross my fingers and hpe it does.. I use several others as well.

23 de marzo de 2022
Opinión espontánea
Logotipo de Webroot

Respuesta de Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Valorada con 3 estrellas sobre 5

Have NEVER been able to access my…

Have NEVER been able to access my account. Will not renew.

23 de marzo de 2022
Opinión espontánea
Logotipo de Webroot

Respuesta de Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Valorada con 1 estrellas sobre 5

Product hasn't been working

Product hasn't been working properly and getting tech support is a major issue.

23 de marzo de 2022
Opinión espontánea
Logotipo de Webroot

Respuesta de Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Valorada con 1 estrellas sobre 5

Issue's unanswered

I have been trying and trying to contact webroot for over 3 months because of an issue I have in not being able to get into my account.
I get an email that takes me right back to the issue at hand. Over and over...
If this issue is not resolved in time for renewal, I will not be renewing

23 de marzo de 2022
Opinión espontánea
Logotipo de Webroot

Respuesta de Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

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