What CleaningOpiniones 

67
TrustScore: 4 sobre 5

4,2

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Soska and Robert completed a whole top to bottom clean of our property following refurbishment works and did a brilliant job. The attention to detail was exceptional considering how messy and dusty ev... Ver más

Valorada con 1 estrellas sobre 5

I recently hired this company to professionally clean my flat, before handing it over to a new tenant. This was done at my estate agent’s recommendation. They quoted £2,100 plus VAT without inspecting... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’m extremely impressed with the quality of service provided by What Cleaning. The team was friendly, reliable, and went above and beyond to ensure everything was cleaned to the highest standard. Thei... Ver más

Valorada con 5 estrellas sobre 5

We were really happy with the wonderful work Gabor did on Friday. He arrived on time, was very courteous and was especially nice when our working cocker ran off with one of his shoes! He did a superb... Ver más

Información sobre la empresa

  1. Servicios a domicilio

Escrito por la empresa

Professional cleaning services with dazzling shine. End of tenancy, pre-tenancy and residential cleaning services in London and the home counties.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

67 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,2

Todas las opiniones

(67)

19 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fantastic customer service!

I have worked with What Cleaning for a number of years now.

Their customer service is fantastic; they really do go above and beyond and take accountabilty when needed.

Would most definitely recommend their services!

29 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best in business

I have been working with What Cleaning for the past 15 years. I got to know them when working for a large corporate agency, then when I moved on to a different employer, I took What Cleaning with me, and when I started my own business then What Cleaning were my go to cleaning company. I have seen and tried many cleaning companies, and hand on heart What Cleaning are the best cleaning company in business! Always polite, professional and thorough.

Everyone from the girls and the guys in the office to the cleaning teams - no fuss, no mucking about, no complaining, nothing is ever too much or too hard - just pure joy to work with! You save my sanity both in work and in life every single day and for that I am eternally grateful!

Keep up the good work!

And THANK YOU!!!

29 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Incredible cleaning

Incredible cleaning , to the best standard , staff are excellent , especially Adam , have used this company for years , never a problem .

3 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Clean

Excellent deep clean following a lot of maintenance work in my home. Cleaners were professional and very thorough in what they did. This is the 2nd time I have used Whatcleaning and will definitely use them again in the future.

16 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

This team are awesome

This team are awesome.

I have been working with What Cleaning! for my entire time working as a property manager. I have brought them to all the companies I have worked for and they all agree they are reliable and the cleans are excellent. It's always nice when I get feedback from clients saying the same praises each time I use them and recommend them. I can't thank them enough for the work they have done for me over the years

17 de noviembre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Had an end of tenancy clean with them a…

Had an end of tenancy clean with them a month ago. Following the clean, I raised a concern regarding a damaged blind. I'm not entirely sure it was them however they sent an engineer out immediately and rectified. very happy with how they dealt with this ontop of a great clean. Would gladly use again.

21 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’ve used WHAT

I’ve used WHAT! Cleaning for 10 years - always polite, prompt and willing to help. Their service is fantastic and their cleaning results are always fantastic.

21 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I've been working with What Cleaning…

I've been working with What Cleaning for many years, and they are always flexible and transparent when it comes to bookings.

If we experience any issues, they are always willing to reattend and correct omissions.

Staff is always friendly and helpful.

Highly recommend working with them!

17 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Needed an end of tenancy clean…

Needed an end of tenancy clean conducted at short notice due to another company cancelling on us last minute. "What Cleaning" done a fantastic job facilitating our requirement at the 11th hour and the job carried out was impeccable.
Will definitely use again and recommend to anyone that requires their services.

19 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding service!

Fantastic service. Fast, efficient and polite. Had an end of tenancy clean and was not disappointed by the outcome. By far the best cleaning company I have used. 5 STAR!!!

16 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic!

cant fault these guys. turned up on time, dressed in uniform and all had a smile on their face. carried out our yearly spring clean and will definitely be using them before the family arrive for Xmas to whip the ovens and carpets into shape.

16 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very professional

Used what cleaning last week for an end of tenancy clean and what can I say ...... absolutely amazing job done by the team .
I was recommended by a friend and will recommend these guys to everyone that may require this service.
Fantastic job guys

9 de noviembre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Excellent service

Really good service very happy
The office was very efficient
Service we received was fantastic
My house has never looked so clean
The cleaners themselves were a pleasure and very attentive to detail

16 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

End of tenancy clean not even ‘domestic clean’ standard

We booked an end of tenancy clean that on checking out of the property was marked as ‘less clean than a domestic clean’. While some areas were cleaned there was many places left with layers of dust. Even when provided with the evidence of the poor clean (including photos and inventory report) we were told by What Cleaning the property was only 5% less clean than the standard expected, which was clearly untrue and didn’t match the written and photographic evidence. We had previously used the company and were happy with the service and recommended to many people. Following this experience and the negative customer service when we tried to follow up, I would never use again or recommend. We were offered a reclean, however we repeatedly said this was not possible and the landlord would not grant access, as it was an end of tenancy clean.

17 de agosto de 2022
Opinión espontánea
Logotipo de What Cleaning

Respuesta de What Cleaning

Hi Rebecca,

Losing a repeat customer is always a very sad loss for us and for the experience you have received, we are deeply sorry.

We do not offer any excuses for the service you have received but more importantly, would like to see how we can rectify our relationship.

Please feel free to message into the office quoting trustpilot and a representative will be waiting with a more sufficient response.

We look forward to hearing from you and assure you once more that your custom is very much valued.

Valorada con 1 estrellas sobre 5

Avoid at all costs

Horrible experience with an end of tenancy clean. The flat was left absolutely filthy with the cleaners doing the bare minimum. The bathroom and living room floors were full of dirt, no dusting or cleaning of the cabinets, blinds, or anywhere not immediately visible. The walls of the bathroom were dirty, dishwasher and washing machine dirty. I called them to come back and clean again and instead of fixing the issue, they used some harsh product on my wood floors damaging them and resulting in me having to spend £1400 to resand and polish the floors. Cob webs on the walls. It was honestly the worst clean I have ever seen. I managed to finally get a refund for the clean but the damage they caused was far greater than the amount I got back and I had the spend my first weekend cleaning day and night. Avoid at all costs.

24 de agosto de 2022
Opinión espontánea
Logotipo de What Cleaning

Respuesta de What Cleaning

Hi Sepi,

We would like to begin by offering our sincere apologies for the service that you have received. We would like to assure you that the experience you have used with What Cleaning is not regular for us and would like to further apologise for this.

All of our cleaning operatives are precisely trained in all aspects of professional cleaning including the safe handling of chemicals. The teams are also trained to carry out a full cleaning report and checklist. Sadly, the service you received was from a team who fell far short of their training and are no longer with us due to these factors and others that did not align with our standards and professionalism.

I would like to further assure you that if you were to return for another service, we would ensure that you receive a clean from one of our most experienced teams and hope to revitalise your relationship with our services.

We look forward to hearing from you in the future.

Valorada con 2 estrellas sobre 5

Appalling customer service

I was charged £570 for the clean, travelled very early from Milton Keynes to London to meet the team at 9am, only to have them show up 2 hours late and not complete the clean in time for my inventory clerk's arrival at 3pm (as had been promised in writing and over the phone).

Myself and the inventory clerk not only had our time wasted but the clerk also had to re-attend on a Sunday to complete the checkout outside of her usual working hours.

As the clean they provided in the end was of a good standard, they would not offer even a partial refund.

Yes, the clean was satisfactory but surely communication with and respect towards your customer and their time is just as important?

I would not use this company again and only did so because my landlord recommended them and heavily insinuated I would not get my deposit back if I used another company. Appalling customer service all round.

31 de agosto de 2022
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más