I ordered a road bike online from Wheelbase and the whole experience was excellent. The bike arrived well-packaged in a box with the frame protected and the wheels wrapped securely. Assembly was i... Ver más
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Consulta las opiniones de los clientes
The order processing and delivery arrangements were fantastic, great customer service. The bike was well packaged and easy to set up. However 4/5 not 5/5 because the rear deraillier hanger was bent ca... Ver más
Fab service, personal, professional, super helpful and a pleasure to deal with. Bike is great, already set up in a bespoke box it’s ready to ride! Thank you!
Decided to purchase my first set of wheels and tire package after my own need replaced/repaired. Reached out by email to ensure correct fitment and had questions regarding payment plan via klar... Ver más
Información sobre la empresa
- Tienda de bicicletas
- Tienda de reparación de bicicletas
- Tienda de accesorios para bicicletas
- Ciclismo en ruta
Sobre Wheelbase
Escrito por la empresa
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareInformación de contacto
Mill Yard, LA8 9LR, Staveley, Reino Unido
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
Invita a los clientes a opinar
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Ha contestado el 20% de las opiniones negativas
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Very professional and knowledgeable any…
Very professional and knowledgeable any issues were solved promptly and satisfactorily. Excellent all round service
Top class bike shop
Have been a customer of Wheelbase for many years but in particular the last six years. Purchased 3 bikes and multiple components accessories & clothing. In terms of mechanical service absolutely first class and in terms of product offering it’s always been very good but continues to get better every year. Overall service and friendly staff has always been the shops stand out attribute in my view. What more can I say other than highly recommended in all aspects!
Great price, excellent service
Great price, excellent reviews and fantastic communication - I shall cannot recommend Wheelbase enough
Exceptional customer service from Arron…
Exceptional customer service from Arron at Wheelbase, will definitely be using them again.
Good price and lightning fast delivery…
Good price and lightning fast delivery what's not to like.
Prompt delivery bike pact well & Easy…
Prompt delivery bike pact well & Easy to assemble
Lovely coat- best price and delivered…
Lovely coat- best price and delivered promptly. Very happy.
Outstanding Customer Service from Arawn & Team
Arawn has been absolutely amazing throughout my experience with Wheelbase. Incredibly polite, helpful, and professional. It’s rare to come across customer service this attentive and reassuring. He kept me fully informed, responded promptly, and genuinely went above and beyond. A real credit to the team. Thank you again!
Great bike shop
Excellent customer service and a great job fixing my bike. They charged me £89, the fist bike shop I took it to quoted me £350!!
So if you need a good reliable bike shop wheelbase Darlington is the one to go to 👍👍
Great service
Bike arrived as promised, really well packaged and set up, and easy to put together
Easy to order off the website
Easy to order off the website. However, I chose to pick up in store (Staveley) but the order was delivered directly to me including the security tag (which I had to snip off with wire cutters)
Wow! Great Price, super fast delivery
First time using Wheelbase, placed an order for 2 x Changing Robes, great price and arrived next day!
Hats off to the staff at wheelbase
Hats off to the staff at wheelbase , we waited a bit of a while for the bike but the staff kept chasing the order and updating as and when needed , picked up the whyte e180 tax today and we’re over the moon. Thanks everyone and hopefully the after service is as sweet !!!
Great
All good. I bought my whyte bike here
On cycle to work scheme. All went smoothly. Bike is great. And deliverd when they said it would.
Great Experience
Bike arrived in perfect condition- had great instructions as to how to finish the final assembly bits
Also great with communication and were very patient with waiting for my cycle to work scheme voucher to be processed
Effective problem resolution
Experience in shop very good and responsive to my specific issues and questions. Very pleased with e-bike purchased. I refused first delivery due to damage to the box, presumably caused during transit. Wheelbase responded professionally and dispatched replacement quickly.
Fantastic customer service
Fantastic customer service. Product is amazing deffo barely would use again
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