WheelbaseOpiniones 

2631
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered a road bike online from Wheelbase and the whole experience was excellent. The bike arrived well-packaged in a box with the frame protected and the wheels wrapped securely. Assembly was i... Ver más

Valorada con 4 estrellas sobre 5

The order processing and delivery arrangements were fantastic, great customer service. The bike was well packaged and easy to set up. However 4/5 not 5/5 because the rear deraillier hanger was bent ca... Ver más

Valorada con 5 estrellas sobre 5

Fab service, personal, professional, super helpful and a pleasure to deal with. Bike is great, already set up in a bespoke box it’s ready to ride! Thank you!

Valorada con 5 estrellas sobre 5

Decided to purchase my first set of wheels and tire package after my own need replaced/repaired. Reached out by email to ensure correct fitment and had questions regarding payment plan via klar... Ver más

Información sobre la empresa

  1. Tienda de bicicletas
  2. Tienda de reparación de bicicletas
  3. Tienda de accesorios para bicicletas
  4. Ciclismo en ruta

Sobre Wheelbase

Escrito por la empresa

Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.

Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.

We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.

Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.

Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.

Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.

Contact us via Customer Care

Información de contacto


4,6

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(2631)

128 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Top class bike shop

Have been a customer of Wheelbase for many years but in particular the last six years. Purchased 3 bikes and multiple components accessories & clothing. In terms of mechanical service absolutely first class and in terms of product offering it’s always been very good but continues to get better every year. Overall service and friendly staff has always been the shops stand out attribute in my view. What more can I say other than highly recommended in all aspects!

8 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding Customer Service from Arawn & Team

Arawn has been absolutely amazing throughout my experience with Wheelbase. Incredibly polite, helpful, and professional. It’s rare to come across customer service this attentive and reassuring. He kept me fully informed, responded promptly, and genuinely went above and beyond. A real credit to the team. Thank you again!

2 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great bike shop

Excellent customer service and a great job fixing my bike. They charged me £89, the fist bike shop I took it to quoted me £350!!
So if you need a good reliable bike shop wheelbase Darlington is the one to go to 👍👍

1 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Bike arrived as promised, really well packaged and set up, and easy to put together

24 de junio de 2025
Valorada con 5 estrellas sobre 5

Hats off to the staff at wheelbase

Hats off to the staff at wheelbase , we waited a bit of a while for the bike but the staff kept chasing the order and updating as and when needed , picked up the whyte e180 tax today and we’re over the moon. Thanks everyone and hopefully the after service is as sweet !!!

24 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great

All good. I bought my whyte bike here
On cycle to work scheme. All went smoothly. Bike is great. And deliverd when they said it would.

19 de junio de 2025
Valorada con 5 estrellas sobre 5

Great Experience

Bike arrived in perfect condition- had great instructions as to how to finish the final assembly bits
Also great with communication and were very patient with waiting for my cycle to work scheme voucher to be processed

19 de junio de 2025
Valorada con 4 estrellas sobre 5

Effective problem resolution

Experience in shop very good and responsive to my specific issues and questions. Very pleased with e-bike purchased. I refused first delivery due to damage to the box, presumably caused during transit. Wheelbase responded professionally and dispatched replacement quickly.

11 de junio de 2025

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