Whirlpool Service Opiniones 

We bought an Indesit condenser tumble dryer in January 22. It has just stopped working, there’s no heat to dry the washing. I rang the telephone number online. I chose an option to speak to a representative as I just wanted to know their call out fees etc first. I got a recorded message telling me no one was available and to try another time, then I was cut off. Great! Tried WhatsApp, this option is useless as well. You’re conversing with a bot not a person. You have to give all your personal details to get an answer that just says an engineer is required, do you want to book? I said no thanks, it said ‘do you want me to put you through to a representative? I said yes, nothing happened. About an hour later, I got another message asking me all my details again, for a call back. I’m lucky, I’m at home all day, what the heck you do if you’re at work is anyone’s guess. Finally, I saw a freephone number on the front of the machine. The dryer comes with a 10 year parts warranty as long as I’d registered (I hadn’t) otherwise a receipt is required. Luckily I had that. I got through to a representative finally. I’ve got to say he had an extremely bad attitude, he was what I would consider condescending and quite rude. After giving my details for a third time I was told that an engineer could call and there’s 2 options. Pay £147 there and then and their engineer will call and repair anything for that price. If the machine is beyond repair, they keep £70 of the £147 and the balance is refunded back to you. (No mention of how you get this back, should that happen). A replacement appliance will then be offered at a ‘competitive price’. Any repair is guaranteed for 90 days. The other option, which the operator got quite snappy about, because I wouldn’t have it, was to sign up for a warranty at £11.99 on DD for 12 months, but it was up to me to cancel after that period, it wasn’t just for 12 months. They clearly want you to go for this, for obvious reasons. He was probably on commission for selling it and he got nothing from me. After that, he was quite arrogant. The appointment was booked, I was asked if I had any questions, I said no, without any good bye, I was hung up on. Clearly, the name of the game here is to sell extended warranties, these are very lucrative and usually not worth the paper they’re written on. Don’t fall for it. Just pay for the one off repair, the only people benefiting from extended warranties is the company selling them.
Waiting now for the engineer to arrive in 6 days time. The general slot is 7.00am to 8pm with a text the night before to give a more appropriate time of day. Later that evening, I received a link to take a photo, using my phone, of the machine barcode. At first I thought it meant the back plate with the model no. Tried that, just kept scanning, I gave up. At about 9pm at night I got a reminder to do it. Tried again, same scenario. Getting a bit frustrated by now, I eventually worked out it was a barcode on the back of the machine. Once this was done, I received a receipted invoice. Now, not everyone has a smart phone or is capable of carrying this out. What happens then, who knows? Telephone operator never told me to expect this, either. After this, things progressed as promised. I received about 4 texts in total about the engineer visit. I was given a time slot within 2 hours of arrival, the night before and then another to say he’d be with us within 30 mins. For my £147 he replaced the heater and pump. He was a trainee, very young, being watched over by his step dad. The step dad gave us some useful advice about our washing machine and the dryer, whilst we were waiting. He did try to sell us some tablets to clean our washing machine, but I politely declined. So it’s a tale of two halves really. The initial contact with Whirlpool/Hotpoint/Indesit, whoever they call themselves (all 3 by the looks of it) was awful, but the engineer, was great. I’ve given one star for the ‘customer service’ I received initially, but not relating to the repair man. The supposed help comments after some reviews are really no help at all, they’re just putting you back to the same experience you received previously. There’s lots of comments on here about rude staff, that was my experience too. DO SOME STAFF TRAINING it’s badly needed! Next time we need a new appliance, this experience will be taken into consideration I’m afraid. It’s the only way companies like these will take notice. Vote with your feet!
It’s the evening of the repair and I’ve just received a text and an email to do a survey about my experience. What a laugh! The link in the email takes you to a survey in a foreign language it says: ‘Indagine sulla Soddisfazione dei Clienti Indesit Survey già inviata’ (no, me neither) and the link in the text takes you to a survey you can complete, but won’t let you submit. Says it all really, diabolical.

Very poor customer service.
Engineer booked to repair my appliance for 19 Dec between 7:15 and 1pm. just 15 hours before WHIRLPOOL rescheduled appointment without discussing with me for 24 Dec from 7:15 to 6pm. This is shameful. I booked a day off for 19th Dec which is wasted now and again a day before XMAS, I have wait for Engineer whole day.

Unable to direct me to the right department for a failed dehumidifier warranty query. They put me through to kitchen appliances who were not able to help. Please escalate.

I tried both chat options you suggest. Basically, you need to tell your call centre staff on where to point clients with this specific question.

Min vaskemaskine ville ikke centrifugere, talte med Klaudius i telefonen 🤩 han fik forklaret mig der ikke er spor teknisk, hvordan man kunne nulstille maskinen.
Hurra det virkede 👍 ros for tålmodighed og humor. Vil til enhver tid vælge whirlpool igen 👏

Service like espares is owned by screw fix. Terrible service off both companies going on 3 weeks or so just to send back wrong (advised by espares) fridge seal and get an actual correct whirlpool part. No numbers to call, email enquiry forms alledge a response in 24 hrs but more like 72 then nothing is resolved. Whirlpool give me product number that is not recognised which is why ended up with espares in first place as website is not fit for purpose. Shame on them getting screwed without a fix more like. Last time ever buy a whirlpool product if this is the customer service attached.

I would give 0 stars if there was an option to. The worst customer service I have ever had and I've had some really bad customer service. Advisers just don't listen and talk over you they seem very reluctant to help as if it is in their job description to do so. And when you hit the point of frustration don't even think of speaking to a manager as it will never happen no manager will ever come to the phone to try and help resolve the situation. Customer Service... What Customer Service!!l I will definitely not be buying from Whirlpool again!!!

Absolutely appalling and repetitive failure of service. My fan oven developed an issue within its warranty period - frustrating, but it happens. Unfortunately it got worse from there.. Despite making the information clear around the fault and the model, the engineer arrived without the necessary spare parts (even though he seemed to be clear from the beginning what it was that was wrong). Again, frustrating, but I realise they can't carry everything on their van. An appointment was rebooked for 2 weeks later, which the engineer then phoned to cancel on the day and already a good while into the window within which he was supposed to arrive on site. It will be rescheduled for next week. I now booked a day out of the office for a THIRD time, and was understandably perturbed, but happy that finally it would be fixed. Once again, on the day of repair and within the time window during which the engineer was due to arrive, I received a text message cancelling the appointment and rescheduling for one week later again. Incredibly, this third attempt (fourth if you count the initial visit) has just been cancelled too. I'm in complete disbelief. I have tried to speak on each occasion with the customer service team via the online chat, who are unempathetic, and intentionally obtuse or obfuscating during conversations. One of them even left the chat after I detailed my experiences (very politely), meaning I had to start all over again. And the compensation they offered, for 3 (now 4) days that I booked out of the office to accommodate a visit? a £10 voucher.. which they then didn't send. This company's systemic incompetence is mind boggling and I will certainly be staying well clear of any appliances of theirs in future, as well as advising everyone I know to do the same.

Awful service. the mechanic came out twice for the same problem and did nothing. he literally just sat in front of the washing machine and waited for time to pass. when I dared to ask him how many times he wanted to come and do nothing , he angrily threatened to put me on the blacklist and left without even looking at what the problem was. after we contacted the company, they gave 4 different reasons (in each letter the reason was different) why they would not come. in the meantime, a letter came in which the mechanic claimed that we had threatened him. that's a pretty serious accusation!! !we try to keep the contact and of course they don't answer any of our letters anymore... the whole company is a joke!

The worst customer service I have ever experienced! Shocking!!!

What a terrible service two bumbling. Engineers came to fit my refrigerator they were in a great hurry. Didn’t appear to know what they were doing. No customer service whatsoever I found them very rude. they fitted the fridge, and after apologised for drilling, two holes in the front of my integrated door, I paid over £20,000 to have a new kitchen and these buffoons. Have drilled. Two holes visible on the outside. They have also put brackets on the inside that are sticking up, at least half an inch, it looks absolutely dreadful they apologised and gave me a telephone number to ring and said they will get me a new door. the girl I spoke to had no sympathy. And No idea what I was talking about. Care didn’t care less just said put an incident report in. The look of my kitchen is ruined.
Do not use this company

Dreadful. The sales guy was happy to take our money for a repair, but come time for the engineer to show up there's nothing. Twice in a row it is marked as we were out, but we weren't and their engineer just didn't show up. No notification to cancel or reschedule, nothing.
Their live chat agents did nothing. Just refused to help before hanging up and dropping me a link to a survey to review the service.
Spoiler: it was 1 star.
Then trying to speak to a human through their phone lines was an hour long ordeal that saw me transferred between 4 departments before speaking to the right person.
Waste of time. All I wanted was my washing machine fixed.

Thank you to Natasha in the multi team. The only one who had any compassion and respect for someone else's time and money.

Passed around from pillar to post. Lied to and also hung up on twice.

Hopefully this is the end of the process and my refund will arrive within 3-5 working days, after nothing short of an awful experience.

Altering your work week, for then to be lied to regarding engineers saying they attempted to come to your property. Only for then to be found out, they never attempted, yet still tried to take a call out charge. Disgusting.

Engineer forgot to turn freezer on!! Lost a full freezer of food. Very poor service despite making a claim. RIP off merchants

Trying to get an invoice was a nightmare. Got passed from pillar to post, hung up on twice, spoken to like dirt and lied to to get me of the phone, an absolute joke!
The one saving grace was a chap called Lloyd on the switchboard. Got transferred here as someone couldn't be bothered as there was no commission in it. It clearly wasn't not his job, but he arranged for the invoice to be sent, gave his name,apologised for the poor service and actually cared.
Thank you Lloyd, I wish your colleagues were like you! The two stars are because of you. Managment, take note and promote Lloyd to trainer.

Our microwave which is only a couple of years old started to make a strange noise and wasn’t heating so rang to book a repair. Wasn’t contacted with a repair date so had to ring and was told someone would contact me within 48 hours to book a slot . When they did ring I couldn’t have an appointment for over a week as they don’t have an engineer for our area. Had to block out a whole day to wait in for engineer who arrived, diagnosed the problem but didn’t have the part ( although apparently this is the most common reason for microwaves failing . Had another 48 hour wait for next appointment . Then unfortunately I was unable to make that appointment as couldn’t commit to whole day at home waiting. Was unable to change appointment on line as I had been advised I could as there were no dates available . Rang to change my appointment but just got automated service (twice) sending me a link to the online service which I couldn’t use . Eventually managed to speak to an asdvisor who said they would sort it. Got a message with my next appointment . Cleared my diary again - engineer fitted new part but then discovered it also needed a new fan , and guess what he didn’t have one .Now got another appointment for next week when hopefully I will get it back to working order. The service is a joke - why don’t they carry spare parts and why do they assume that you have nothing better to do but wait around all day for calls and visits. It will have taken nearly a month to get it repaired , ( hopefully providing next visit doesn’t turn up another problem ) . No wonder they take payment up front because I would have ended this farcical performance earlier if I hadn’t already had to pay. One thing is for certain I will not be buying Hotpoint appliances again - shocking customer service

Worst customer service in the world. They literally don't care. I was scammed into getting a 12 month deal with them. Then saw the online deal for 6 months, which would have been half the price. Very politely to called them... was hung up on three times. I was extremely polite and they sounded arrogant and awful... every single person I spoke to was like this. Are they even a real company, who is regulating them? I cant even cancel now, as they keep hanging up.

worst customer service ever. Booked a repair and took the whole day off work because they couldn't give a time frame.
They then moved the appointment to the following week without even telling me!!!!

I would never buy again.
The dishwasher, refuses to actually work through a whole cycle. It beeps with a general beep stops. No error codes or anything that lets us know what is wrong.
I have watched out for arms obstructions, proper draining nothing stands out. Sometimes it feels like it's not in the mood. I can never get it to complete a cycle at night time, for reasons that illude me. And during the day it's a little hit and miss.
Worse of all this can happen at any point during the eco cycle which is 4 hours long. So you can spend your time listening out for the infuriating beep that means you have to stand by it for 4 hours, praying it will work.
Our 6th sense induction hob is ok. While it does work. The buttons are tricky. Sometimes holding a button for a minybefore it registers your finger is pushing it. Some of the hobs are weak, taking ages to heat, compared to the small hobs. Nothing to do with the metal content in a pan, as the same pan is used.
I wouldn't buy whirlpool in our kitchen2/3 are useless. The Oven isn't bad. No issues so far

Absolutely awful experience. I had an appliance repair company look at my fridge freezer as it wasn’t getting cold hoping it just needed degassing. Sadly the compressor was faulty and as my appliance was only a few years old.
I contacted whirlpool as it’s a hot point fridge/freezer. The customer service employee sold me the repair and I was adamant that the £186 charge and the day off I had to take for the appointment meant the repair was bordering on unviable financially. I was assured the compressor would be replaced so I paid the money. Sadly upon the arrival of the engineer ( an hour and a half past their agreed appointment slot) he was there 2 mins and said I needed a new compressor? I therefore would need to take a second day off for another engineer to attend? Now this is not what I was sold at all. I was told he would replace there and then. Why wasn’t he sent with the compressor? Why wasn’t I told it may take 2 visits? I would not of paid the money.
So then I spent all day yesterday on the phone being hung up on numerous times trying to rectify this mess and get a refund.
It was an absolute joke
End of the day just do not deal with them as they just want to upsell you a warranty of other products you don’t need.
Horrible company and I’m now out of pocket £186 and a days salary

*update* to review of April
It’s the 1st of May and my washing machine is leaking water from the door.

Worst costumer service ever. Avoidant to respond clearly to clients questions.
Got two visits from engineers, the first one was assessed I needed a new drum, with a budget of 75£. I was contacted later, by indesit to get an insurance plan that was offering me coverage and the repair money for 74£ - which I took because it seemed better.
On the second visit from the engineer, with no checks carried out on the washing machine he decided to change the rubber seal. Until now, I got no explanations to why this happened and they don’t disclose the budget difference.