Hotpoint Service Opiniones 

Grateful they still sell condenser dryers. Our existing heat pump dryer is a disaster and nothing like advertised. Rubbish tech. Hotpoints condenser dryer working brilliantly so far.

I spoke with a very helpful agent and I was registered in no time at all.

They tried to sell me extra insurance, which I did not want. Also, there were small "boxes" for numbers - I can't remember which ones - which I was told were no longer used. If this is the case, they should have been deleted!

Ease of ordering

Registering the product was simple enough but it was surprising not to receive a reference number which would presumably simplify the process if a claim needs to be made

Rude engineer .No repair needed but had to pay £149 in advance.Im battling with Hotpoint conciliation service for refund

Had a problem with my Hotpoint fridge freezing my food even the cucumber in the salad compartment was frozen. I had only bought the fridge in April 2026. Gave customer services a ring and the lady was more interested in asking me if I had taken out extended warranty on the fridge which I hadn’t as it was only two months old so surely I was covered by manufacturers guarantee and she was also wanted to know what other Hotpoint appliances I had and what there model numbers etc were so that she could enter them on the system . We then got back on to the subject of the fridge and was asked if I had turned the thermostat down which I had! I was also made aware that it would cost me £149 for an engineer to come out to look at it!!! I said I would try and fix it myself. The lady then talked through the domestic & general guarantees which I could get on all my appliances. I said if she could send it through to me by email I would read it at a later date as by this point I was sitting in my car ready to go to work. She was very abrupt in saying ‘do you want me to read it out again’ 40 minutes later she was asking me what I used to clean my dishwasher and washing machine with as she could sell my cleaning products at a cheap price. I found the whole conversation was more about upselling than trying to fix a fridge. All in all I shall never buy a Hotpoint appliance again.

A Hotpoint engineer came out to repair my Beko tumble dryer. He was obviously frustrated from the start when I said it wasn't drying my clothes properly. One of his comments was that's it's science if the dryer was heating and the water draining into it's container it must be drying things. His mood didn't improve after my trying to explain the problem I was having which is I don't think it's right I should have to put a cycle on repeatedly for 3 hours before a small load of clothes were dry. He said had I read the instruction manual properly and I should change my drying habits. Whatever that means. I don't appreciate being spoken to like I'm an imbecile because I am 71 year old woman and live alone.

Easy process being phoned up to register the product and activate guarantee

Was advised i would recieve 40 pound back due to delivery of damaged fridge freezer . No refund given as yet . Contacted hotpoint on number they gave me to no avail . They put me onto another department where i needed to explaine all over again then was cut off with no resolve with refund

Update of Hotpoint service.
Fridge/freezer
After waiting since 10/7 for a repair to my fridge freezer in extremely high temperatures it was handed from Hotpoint to domestic & general.
I have just received this email.
Good morning,

Thank you for arranging a repair with Repair & Care.

Unfortunately, we have been advised by the attending engineer that your
product could not be repaired, or that the cost of repairs would exceed the
limit for the first repair. As this is the first repair, we confirm that
we have cancelled the plan as per its terms and conditions.

Rest assured any payments you have made to us for the plan will be
refunded shortly. If you were paying by Direct Debit we will also cancel
the instruction, but please check with your bank to ensure that this has
been done.

If your product was taken away by the engineer, please call them directly
to arrange for it to be returned to you.

We apologise for any inconvenience caused. If you have any further queries
please contact us on 0333 000 4970.

Kind regards
Sarah
Claims Offline Team
Domestic & General
Email: not allowed
WHAT ABOUT MY 10 year parts guarantee!

Nothing wrong with the service, but my wife would have liked a booklet.

Polite telephone operator who was easily understood. Very helpful. Tried to sell extended warranty but wasn’t pushy and accepted my reason for decline.

The communication was great! I received a notification each time there was any change or just an update on my delivery! This made me feel in control and I was able to be present for the delivery. It was also service with a smile and a lot of help which I value a lot …

Instructions seems unclear to start with, but sorted out in the end.

The guys who delivered the fridge freezer were very helpful and kind they took it out of the package checked the back of the fridge freezer switched it on took the old one away even wrote down for me how many hours before fridge freezer is cold enough to put things back in thank you

Timely, competent and courteous service. Arrived on day and time specified. Replaced a double oven expeditiously. If I have any negative it would be that they could have swept the kitchen floor of some rubbish they had dislodged in the replacement process.