Whirlpool Service Opiniones 

I’ve requested repair of a noisy fridge that makes constant cycling grinding noise when running. The engineer from Whirlpool came as scheduled and upon the inspection he told me it’s the vibration. He pushed the fridge off the wall and moved a drip tray about and said that that’s done. I’ve tried to explain that this doesn’t sound right and his “fix” has made no difference but he told me that it sounds normal to him and there’s nothing that can be done about it. He packed his stuff and left.
What a joke service.
Thank you Hotpoint

Engineer called to say what time he was coming arrived on time knew straight away what the problem was got straight in to sort it out ran washer to check every thing was working all right and even showed us how to use some other settings he was very well mannered and helpful.

I will never oder from these people again. Bad experience. I ordered over £6000 of appliances for export. With a note saying call 1 hr before delivery. Driver turned up and wasn't prepared to wait at lea 15 mins 4hnen he had about 16 items to be delivered. I spoke to the warehouse supervisor so unhelpful. The guy was only 5 mins away they refused to make them come back with the delivery. I tried to get a new delivery date that's was not successful. I ask for my order to be cancelled I was told within the next 24hrs . So I would have to call back tomorrow.

The appointment was booked for 9th june but engineer arrived today when i was not home and they cancelled my appointment and offering 10 pound for doing mistake . Now they're managers not speaking to me instead they given me 10 day later appointment and i already book the day off from work tommorow . it clearly there mistake but they are punishing me and giving 10 pound , i told them to keep 10 pound for your life.

Cancelled twice, including calling me at 7:45 on a Saturday morning to tell me my Tuesday appointment was cancelled. Was given a number to call in order to submit a formal complaint, but after listening to automated voices for 10 minutes, I was told their call handlers were unable to take my call. I thought the whole idea of paying a monthly service contract was that you might actually get some service!

booked a repair for Washer/dryer, they came and claimed to have fixed it, same fault happened the following day, clothes were so hot that they smelled like they had caught fire, so booked another repair. Whirlpool promptly cancelled the repair it after the time they should of arrived. When i rang to complain i was taken through an automated call system, and when finally put in the queue to speak to someone they said no-one was available to take my call and cut me off.

I spoke to a very unpleasant lady at the Whirlpool call centre today- the team that registers warranties. After she had taken all the details for the standard warranty, and I declined additional protection, she attempted to bully me into purchasing it when I firmly told her I would not refused to give her name and hung up on me. She also did not bother to register the standard warranty- I was told this when I called back to make a complaint to no avail. Also impossible to submit a written complaint by email to this company and they are dodging registering with Resolver for obvious reasons.

Took them 6 months to basically tell us that our dishwasher was not working and in the end, they still could not fix it. They never answer their phone and always seem very unprofessional. When we asked for a refund they refused to give us one. Please stay away from this company.

I got a washing through Argos and the machine doesn't spin well. All clothes are soaking wet after washing. The machine is definitely faulty and ARGOS AND WHIRLPOOL have refused to change or refund. They sent engineer to my house 3 times and still insist it is working. Really disappointed 😞. Nobody should patroniARGOS AND WHIRLPOOL. TERRIBLE HORRIBLE EXPERIENCE. AND RUDE CUSTOMER SERVICE

Brought a brand new whirlpool integrated washing Machine from a store 5 mins from my house, it flooded my brand new kitchen after the 4 wash , they wouldn’t allow the store to exchange it for me directly, took over 3 weeks to get a new one from whirlpool UK and had to get it un-plumbed and plumbed back in or it would have taken 3 separate visits from Whirlpool and took even longer to get the new one , the also replace it with a hotpoint and I have to send a customer complaint to get a refund for the difference!!! Shocking service

My whirlpool dryer has broken again (third time now). Tried booking a repair online - no longer an option. Tried calling, no answer. Tried again and asked for a call back. Received the call back and have been waiting 15 mins on hold. Absolute joke.

Whirlpool Cabrio HE Washing Machine completes cycle. Does not drain. Called Customer Service number offered by Whirlpool to troubleshoot. Call answered in TN by woman who works for Whirlpool (not a call center). Other than the repetitive questions--asked and answered during the initial call, no resolution after 29 minutes. She did mention Diamond Factory Service (DFS). When asked location of DFS— the $175 house call cost is--in my opinion--exorbitant. Benton Harbor, Michigan is DFS’s locale. I live in Massachusetts. All other brand products in my home have excellent consumer support. I will now search for local repair services; however, given the lack of consumer support--should the need for replacement v. repairs be necessary, it WILL NOT BE a Whirlpool product. I'm disappointed and gratified. I have options. This Whirlpool Cabrio HE Model is well maintained as a sole user: no exterior/interior scratches, no rust; all inside-lid directions are still in place, legible (no peeling from moisture); the basket condition is clean, impeccable; and, as recommended the Clean Washer/"Affresh" cycle is followed once per month.

IT was 5 stars for very poor customer service. I have been unable to lodge a complaint (through customer service, online or live chat), unable to speak to a customer representative. I have a faulty oven of less than a year. No satisfaction for customer care. I will never purchase Whirlpool, Hotpoint or Indesit based on this my experience.
For people thinking of purchasing a product from Whirlpool ring customer care first....and compare the service to others. Extremely disappointed customer
.

Had an appalling experience with Hotpoint/Whirpool’s engineering team fixing an extractor fan over 6 months. I had 5 visits from 7 different engineers, and eventually had to help a clearly COLOUR blind electrician with fitting my own replacement fan – absolute joke!
My extractor fan’s motor broke after about 2 months of use from new and it took months of calling and chasing, with 5 different visits from engineers to diagnose the issue and send the replacement part. Both the call centre and the engineers were not proactive or knowledgeable about the appliance at all. On a final visit from the engineer (two were meant to come, but as usual a lack of comms and coordination meaning only one arrived), I decided to help him as I did not want to wait any longer for my appliance to be fixed. The engineer that came, (who was not able to identify the correct colours of the wires…., clearly colour blind) was pretty incompetent and frankly would not have been able to complete the Job without my help and suggestions of how to do his own job. Not very reassuring that there were a couple “spare” screws and loose wires left over at the end…!
Crap product, worse customer service.

No star. Walter on line robert does nt reply.
No one takes the calls.
No one helps.
No one know whats going on.
Avoid this company.
I dont think they exist.
Just a weird nightmare

Deflect, dodge and delay rather than actively trying to fix the problem. They can't seem to keep a record of anything so every time you call (takes hours to get on) you've got to provide all of the appliance numbers whilst they try to sell you a bunch of add ons. It's all about making it as difficult and confusing as possible so you give up on trying to get your product repaired. Had 3 engineer visits all of them just repeated 'fixes' I already told them hadn't worked previously.

Genius really, make terrible products for maximum profit and exploit busy customers so that they eventually give up on repairing.

Engineer was smart and on time, very polite and friendly, good knowledge of my appliance, considering it is fairly old compared to what a lot of others have. Relieved that I insured it; I am reassured that my other white goods are also insured.

Engineers doesn't turn up at the time, they cancelled the job with no reasons. Time slots are terrible, I have wasted 2 days waiting for the engineers, and they don't even let you that they are not coming. You can only chat on the website, they have no references unless you provide them, make sure you keep it all to prove them wrong.

Utterly appalling. I had been told that the solenoid valve needed replacing in my Amana Reflection Fridge Freezer (it had been leaking) and that the part was to be inserted on 4 April 2022. I was told the condenser was fine. Instead of the previous engineer, a rude man turned up who refused to allow me into the kitchen to see what he was doing, using Covid-19 as an excuse. In only a few minutes he was out of the house telling me to touch nothing and that it would work in 5 hours. 8.5 hours later the fridge freezer is not cooling at all. Utterly appalled by this level of customer service.

The worst company I’ve ever came across. Faulty appliances and the worst customer service. Majority of their advisors are cheeky, rude and unprofessional. Constantly palming you off by promising call backs that do not come.

Avoid this company at all costs.