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2,5

Malo

TrustScore: 2.5 sobre 5

8 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,5

Todas las opiniones

(8)

2 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Terrible customer service and severe lack of quality control

I received a 1kg tub of peanut butter that was manufactured without any safety seal. I contacted customer support about this, and many months later my correspondence remains ignored.

Months later, I received another 1kg tub of peanut butter that was manufactured without a tab on the safety seal. I contacted customer support about this and 6 business days later they told me to contact Amazon about a refund. I had already mentioned my awareness of the need need do this in my email to them, and was rather attempting to open up a dialogue regarding quality control, or the lack therof, but everything I mentioned regarding this was completely overlooked.

Suffice it to say that this insulted my intelligence after having written a polite and eloquent email.

Terrible customer service and quality control and/or assurance protocols.

15 de junio de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Ok products, but extremely poor online delivery service

Enjoyed several of their products in the past, always bought in stores, but tried an online purchase recently. Their delivery service is appealing. It’s handed off to some third party distribution company (CLF distribution), who are extremely poor at communicating tracking & mislead about who they deliver with. They say they only deliver with DPD & FedEx, but mine arrived with Evri with the parcel completely battered. Eventually got a refund but it was several back and forths and dealing with not Whole earth, but this CLF company. Extremely poor of them to hand off all shipping responsibility to another company.

17 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality foods delivered promptly

Quality foods delivered promptly. All very well packed to ensure they arrived in good condition. Had some bad experiences with other retailers (burst bags/broken jars) so this is important to me. Their customer service folk are lovely too. Have used them several times now and would recommend them.

15 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not buy from whole earth

I decided to try some of the whole earth drink flavours last Friday. Having ordered 6 different options I was told they had told they had been shipped on Saturday. What they had failed to inform me was that all but one of the cans was out of stock. They neither communicated this to me nor refunded me. So when a single can of cola arrived this morning, I figured there had to have been a mistake. Unfortunately I was wrong, while the company promptly refunded me after I chased this up they admitted they had known that the other flavours were out of stock and yet had still charged me for the cans I wasn’t ever going to receive. I will never buy from this company again, and I hope other people will bear this information in mind before buying anything themselves.

19 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Yuck

Yuck. Just tried the crunchy organic peanut butter, which was disgusting. About an inch of oil on top that spilled everywhere when opening the jar. When eating you just taste oil with a slight hint of peanut. A sloppy unappetising mess. Go back to peanut butter making school!

14 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy customer

I love Wholefoods drinks! They cost is similarly to a can of cola but no processed sugar but healthy agave syrup. Great, refreshing taste and good ingredients!! My whole family loves Whole Earth coffee as well which doesnt harm stomach as normal coffee.

3 de mayo de 2020
Opinión espontánea

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