whybuynew Opiniones 

4225
TrustScore: 4 sobre 5

4,1

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very unhelpful staff Feel like they don’t even talk among themselves. What started off as a simple address change request resulted in the item getting cancelled incorrectly, when I specially r... Ver más

Valorada con 5 estrellas sobre 5

Second order both came next day they were package verry good nice and safe I give five stars.the decks are refurbished and in mint condition (they look new) I'm verry happy with these guys and will be... Ver más

Valorada con 5 estrellas sobre 5

I purchased my controller in 2018, the after care service recieved from these guys are worth more then all the gigs in a life time... I have asked for advice and help, always getting the best res... Ver más

Valorada con 5 estrellas sobre 5

Extremely helpful staff.Wanted some replacement bolts for some gorilla tripod speaker stands and was given this company as a gorilla supplier.Absolutely top service.Paid a very fair price and within 3... Ver más

Información sobre la empresa

  1. Tienda de música
  2. Tienda de artículos para DJ
  3. Tienda de electrónica
  4. Tienda Hi-Fi
  5. Tienda de hobbies
  6. Tienda de instrumentos musicales

Información proporcionada por diversas fuentes externas

Established for over 15 years, whybuynew.co.uk is one of the leading DJ and Music websites in the UK specialising in New, Used & B-Stock. We are fanatical about everything DJ and employ experts in all areas to advise customers about their passion. Your passion is our passion and we have all the latest gear in stock at the best prices available. Based in Colchester we have over 30,000 square feet of warehouse space along with a busy superstore with ample parking. Please email, call or visit us to discuss your DJ and music requirements.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,1

Todas las opiniones

(4225)

6 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great service

Great service. The product I ordered was not in stock but Why Buy New kept me fully informed and delivered within two days of receiving the items in stock.
Highly Recommended for service and price

2 de marzo de 2022
Valorada con 5 estrellas sobre 5

Easy experience

Ordered the Serato DJ Pro Club Kit License,

No hassle, no need to chase, easy fast time, all set up and sorted no problem - can confirm working as well

Would use again

21 de febrero de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

Warrenty repairs are terrible

I have used them before and have never had a problem but on this occasion it has been a nightmare, I ordered a pair of Denon SC6000's after 2-3 months a fault became apparent with one player, they promptly arranged a courier to collect. I eventually got it back repaired 8 weeks later. I know a lot of this delay was due to Denon but 2 or 3 weeks of it was also due to Whybuynew not sending it to Denon promptly.

15 de febrero de 2022
Opinión espontánea
Logotipo de whybuynew

Respuesta de whybuynew

Hi

I am very sorry you have experienced issues with your repair.

I have looked into this for you and I can see that there was an initial delay of one week as the supplier requested more information about the fault in order for us to proceed. I can see that you then kindly provided that information and the item was subsequently returned for repair. Unfortunately, following on from this, the situation has been exacerbated due to the technical department dealing with your repair at the supplier has been severely understaffed due to Covid. This has meant that they have been unable to turnaround the repair within their normal timeframe and has regrettably affected the service you have received.
I am very sorry for the delay you have experienced and our service manager has marked this as a priority case with the supplier to get you reunited with your item as soon as possible

Kind Regards Darren

Valorada con 5 estrellas sobre 5

After my negative comments the other…

After my negative comments the other day I have deleted
I have praise Darren for getting in touch and sorting my mic out (it was a simple case of not receiving an email that Darren had sent )so hats off to Darren and team

10 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great guy’s to deal with

Great guy’s to deal with. Very helpful advice and knowledge on equipment.
Next day delivery is spot on. Have been using them for a while now. Nothing is too much trouble.
Excellent service.

4 de febrero de 2022
Valorada con 1 estrellas sobre 5

Choy

Choy
Quick delivery and smooth, but the packaging is like rubbish, they stick together with packaging tape put inside the black bag stick the level and done, no bubble wrap no box, the original box looks like returned item. That's how they pack my order resulting damage my item. But anyway the refund is like a jet so quick and easy. Thank you why buy new for my refund

4 de febrero de 2022
Logotipo de whybuynew

Respuesta de whybuynew

Hi

Thanks for your message. First off thankyou for your positive comments. Bearing in mind that you had some frustration with this order it is very kind of you to take the time to do so.

Please accept my apologies regarding the packaging. I have investigated into your comments and I can assure that it was a new item sent out, however in this instance our full dispatch procedure was not adhered to by a new member of our dispatch team. Both he and I offer our apologies and we have put some changes in place to avoid this happening again.

I hope this doesn't put you off coming back to us in the future and I wish you all the best

Kind Regards Darren

Valorada con 5 estrellas sobre 5

WhyBuyNew - 5 Star Supplier

Have used WhyBuyNew previously and the service hasn't disappointed again. Very easy ordering process and comms and easy to set up 0% financing. Very happy to keep using them for my studio needs

2 de febrero de 2022
Valorada con 5 estrellas sobre 5

Excellent Service!

Whybuynew came up trumps when I was looking for a certain record player - the Ion Superior - for my husband's birthday. It was out of stock, every where I looked, but emailed Whybuynew to ask them to let me know when they had it back in again. Received an email back, just about a week ago, to say they had more in. I was delighted! Placed an order and within 5 days the record player arrived. They sent regular updates, by email, to inform me when the order was processed and that it had been dispatched. Very efficient. I would most certainly use Whybuynew again and will definitely recommend them to friends. Thank you for your quick and efficient service, Whybuynew.

2 de febrero de 2022

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más