From placing order we were continually kept updated about delivery. Arrived within the time window we had been notified and a personal call 30 mins before arrival. Unloaded the box and placed where... Ver más
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Consulta las opiniones de los clientes
Couldn't have asked for more. Delivery team helpful, polite, friendly. Went the extra mile even in this intense heat. Nothing was too much trouble with delivering a large, heavy package. I wish al... Ver más
As there is permit parking near my home which means you have to park halfway on the pavement I thought the delivery vehicle would have problems. I contacted the team and they arranged a smaller vehicl... Ver más
Appalling service. Firstly the tracking system did not work so we were unable to plan the day. The order was incomplete and no explanation as to why a key part of the delivery was missing. We were n... Ver más
Información sobre la empresa
Escrito por la empresa
Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country with colleagues working across more than 200 sites. We are great people delivering sustainable supply chain value.
Información de contacto
Methuen Park, SN14 0WT, Chippenham, Reino Unido
- For home delivery queries, please send us a message on 07984 370480 or call 01953 886060.
- www.wincanton.co.uk
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Ha contestado el 54% de las opiniones negativas
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Excellent speedy service
Excellent Service
Great delivery experience! The lamp table was delivered promptly, securely packed, and looks exactly as expected. Excellent service overall.
Not great …
Came at 650 i asked if they could leave everything on the landing as just had new carpet fitted he said not enough room so left everything in the dining room I said you will have to take the mattress upstairs as I have a 1 year old toddler refused to take it upstairs because said it was getting stuck on the carpet grippers they didnt even attempt to lift the mattress upstairs they were more concerned about holding traffic up in the street so now left with everything in my lounge/ dining room where my 1 year old is playing.. me and my husband managed absolutely fine to get the mattress upstairs when he got home
Good Products, Reasonable Prices - Easy to Order
DFS was easy & quick to order online. I believed the price to be reasonable for the high quality of the item ordered.
The delivery was smooth, being kept updated throughout the ordering process to the final delivery. The delivery team called in advance and were very customer focused and friendly.
Would definitely recommend from my experience and would not hesitate in ordering with DFS again.
The delivery team arrived on time as…
The delivery team arrived on time as promised with a smile
I ordered a bed from Soho Home
I ordered a bed from Soho Home. The courier company was Wincanton. They turned up at 06:45 (15 mins before they were meant to). They did not ring my doorbell. I was in the next door room from my phone so did not hear it ringing. I eventually called them back only 5 minutes after they had last called me ( I checked my call logs) and the guy said they had left half an hour ago. This was a blatant lie. They have now given another date 8 days after the first one. I understand that I should have been next to my phone, but to not ring the doorbell and then lie about when they had left is not the service I expect when paying £5000 for a bed. I wouldn't be that annoyed usually - after all I missed the calls - but they didn't bother to ring my doorbell and then lied about when they had left.

Respuesta de Wincanton
Friendly delivery team
Friendly delivery team
Even removed shoes as it was wet outside.
Delivered to room of choice with no problem.
Highly recommend
the absolute best ever delivery team…
the absolute best ever delivery team could not fault anything whatsoever!!
Can't fault them at all
Really use reminders and updates in week before delivery. Delivery was right on time with excellent team, pleasant manner and efficient and tidy too.
Very professional service
The delivery men were very friendly, polite and courteous. They handled my goods carefully and were very helpful. I would highly recommend
The tracking was good and the delivery…
The tracking was good and the delivery guys were excellent
Top delivery men
Polite and careful with how they work very good
Very polite staff
Very polite staff. The furniture from DFS delivered was on time. Thank you.
What a difference between Wincanton and Evri! We were due a delivery on Monday from Evri..... Arrived 48hours late!!!!
Fantastic service
Fantastic service. Kept well informed regarding my delivery time. Delivery team were efficient, polite and very helpful. They took good care of my property and my delivery item. Would use again.
Excellent delivery service
Excellent communication in relation to delivery date and time. Service when receiving my furniture was exceptional
Excellent service ⭐️
The service they gave it to me the delivery service team they phone me before hand. Let me know that they are on the way to my house. I really like about that.
Delivery guys called me to let me know…
Delivery guys called me to let me know they were on the way and what time they would be arriving.
Very respectful of the carpets whilst bringing in the boxes. One carried them to the door and the other put shoe protectors on then put the boxes into the required room
Thank you so much 😊
Excellent
Excellent service. The driver team called to say they were 5 mins away and delivered over an hour early. Very happy.
Great Delivery Service
Ordered a bed from DFS and Wincanton were the delivery service. They provided great service when delivering both my bed and matress on separate delivery days. The booking system is very clear and easy to follow. The drivers follow the delivery instructions and it is very easy to contact them through their WhatsApp. Great experiences both times and both items delivered on time with good customer service from the delivery drivers.
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