Wincanton Opiniones 

Quick delivery - allowed to chose delivery day - kept upto date with emails - given 2 hour slot . Delivered in time . Extremely professional company unlike a lot of couriers !

Just had Jeff and Mark deliver an outdoor sofa from West Elm. They were excellent. They kept in touch with me before they arrived and arrived when they said they would.
They were polit to me, respectful of my property and proceeded to build the item without fuss then took the packaging away with them.
A fantastic experience.

Good communication from the delivery guys, they called to confirm their eta within the specified delivery window. Sofas were unpackaged and put in place all very efficient good attention to detail. We’ve had two deliveries from this company and both times they have been superb.

Really Friendly and very helpful, courteous and respectful to the property, amazing customer service

Absolutely faultless lads. Even too their shoes off to walk on my new carpets. Were careful not to mark the walls even though I’d told them they were due to be painted. Very polite. Probably the best delivery men I’ve ever had!

Kept upto date regularly on delivery time and the guys were very quick and helpfull.

Gave notice of arrival time,very careful with furniture took shoes off before entering house.took to room of choice and was very careful with furniture.

My mattress was delivered to the wrong address by FedEx. After informing your organisation, the 72 hours waiting period for the mattress to be moved is highly disappointing

Really happy with the service from the delivery men Steven and Mike who delivered my goods from dfs. They delivered my heavy items upstairs to my room of choice.
They also gave me a call 40 mins before arriving with a E.T.A, they were both very friendly. Thank you for being so helpful. You made my day.

Wincanton delivered and assembled a West Elm glass coffee table for us. The service from booking to delivery was swift, courteous and efficient. I would definitely recommend them. 10 out of 10.

Efficient, polite and swift. Even took their shoes off without needing to be asked!

Second awful experience with Wincanton. They’ve arrived and again can’t come to the house because their 7.5t lorry according to them is ‘too big’. Be prepared for them to not deliver or collect the first time. They’ll be sussing out whether you’re on a bend, the road is too muddy or too wet, the entrance is too small or too wide, there’s leaves on the road or they just can’t be ars*ed to do the job. Not sure how they stay in business and frankly they don’t deserve to be. The worst company I’ve ever had the misfortune to deal with. In future I will always check with a retailer to see who their delivery company is and if it’s Wincanton I won’t buy from them. Sad that reputable companies like Sofa Brands (G Plan, Parker Knoll, Duresta, Lounge Co) use such a dreadful home delivery company like Wincanton!

I was informed of the delivery time and date regularly and it arrived within the allocated timeframe, guys were friendly and polite and very cheerful.

Efficient, on time and turned up as expected. Lots of clear communication including the ability to discuss my delivery on WhatsApp. Delivery team were polite and fast. Would definitely recommend.

Didn’t even attempt delivery of sofa. Ruined our Christmas by the completely negative attitude of the delivery men who were surprised by a hill and a Georgian sized house in Bath. Lied about the fact they would deliver the next day in smaller van which didn’t happen.

This company is a complete waste of space. Our sofa was scheduled for delivery on two separate occasions, and both times they failed to even attempt delivery. Customer service offered nothing but excuses, claiming they use a "new satellite navigation system." Even worse, they explicitly promised to call us on December 22nd to guarantee delivery before Christmas and, predictably, no call ever came. When we finally contacted them, we were told they wouldn't even be delivering in our area until December 29th.

Plain and simple: do not use this company. Their incompetence and dishonesty have forced me to take multiple days off work for nothing. I am now seeking legal advice. If I could give them a rating, it would be -10 stars. This business should be shut down.

The sofa is great but the delivery team for me really was the icing on the cake. Such a joyful pair to interact with. Respectful of my home and overall nice guys.

Ordered a sofa from Loaf, website stated delivery would be 4-12 working days for delivery, then link comes through to book with Wincanton, they offer an ealiest date 16 days later, not the end of the world i guess, some miscommunication between the two companies.

However, i then receive a phone call (18th Dec.) from Wincanton a few days later. "Good News" the person on the phone exclaims, "we can deliver in time for Christmas". I understand the delivery date is therefore changed to 22nd December as a result of that call. I take the day off work to ensure i'm home for the delivery and re-arrange the room in preparation.

But then it's all a bit odd, i've had no delivery window, which the website states i'd receive 48hrs before delivery. So i message Wincanton on Whatsapp (A communication service which is significantly more accessible than email, so they do deserve some credit there), asking what's up with the delivery.

Their Response: "Hello, on checking order it is still showing booked for delivery 30th December. Our sincere apologies as human error on our planning team not changing the date for delivery. Have checked and unfortunately the earliest we can do is the 30th December."

A golden rule of business is to under promise and over deliver. Wincanton have done the exact opposite here, resulting in a waste of my own time, and to some extent their own. Poor communication on their side is the direct cause of this error.

Delivered my sofa in pouring rain and everything clean and dry inside the house after their visit. Careful, thoughtful skilled service. Arrived slightly early and called to check ok to do so. Excellent communication before delivery letting me know a 2 hour window in advance.