Wincanton Opiniones 

Their customer service towards us was exemplary. We were kept fully informed re delivery date and time etc. Plus were able to track them on actual day and delivery team also called us to advise when they were 30 mins away.
The team were polite, friendly, courteous and extremely helpful . Cannot praise them enough.

Great service - on time, live updates and delivery was quick and efficient.

Thanks for looking after me your amazing Thanks

I’ve had a lot of furniture deliveries over the last month and this was best because it was completely uneventful. Crew showed up on time, called ahead, was in and out. They were extremely polite and pleasant. If only all my interactions were like this!

We haven’t had a great experience unfortunately. We arranged an exchange of a sofa (from sofa.com who were great) and this is where problems have arisen. 2 failed delivery attempts due to no fault of our own and having to rearrange commitments and working days, VERY stressful just before Christmas too!! So many phone calls and wasted time for me!
If you need to get anything exchanged you must ask and ensure
1. That Wincanton know there are picking up and collecting - not different orders, they need to be on the same order
2. That they have checked the map and the roads where you live to choose the correct vehicle to deliver with.

This should be basic logistics and as a customer I didn’t think I’d have to do this but due to the automatic system I feel that common sense questions and planing have been overlooked. I have been met with a ‘it’s in the computer and we can’t do anything about it now’ attitude.

I’m sad and disappointed not to have our sofa as planned for Christmas

I won’t be using Wincanton again

I had to cancel a delivery as the furniture I had ordered was too big, totally my mistake. I spoke to Chris one of the team leaders and he couldn't have been more helpful. He organised the cancellation straight away and was really understanding. I would highly recommend them, great customer service

Communicated well to let us know when delivery would be made. Considerate and efficient, unpacked and assembled in no time. Packaging taken away and delighted with service.

Really good Communication with customer services when I had a query, and was kept informed from start to finish. Delivery guys let me know a 2 hour window days before and on the day phoned to say how soon they’d be arriving. Very friendly and polite, efficiently delivered large bed to where I asked with no problem at all. Recommended , would definitely use them anytime.

After finding the crack in the esspresso table top we phonedDFS who told us we had to go through customer services . I was told to take a picture of the crack and send it to them I now have to wait 72 hrs for an answer.

Great delivery from the team and great respect given whilst delivering my delivery really happy

The delivery team were courteous, respectful and very professional, a credit to the company.

The guys were just amazing. The difficult access was absolutely no problem
We had organised help but they were so good and totally professional

Pre-delivery info good. 4 man team were booked to deliver two heavy sofabeds; only 2 arrived. I had to assist. At 70 I am not as strong as I used to be. We struggled.
A stressful experience.

Both delivery drivers were very good, polite, friendly and professional. Could not fault them

Excellent, professional and considerate. Good communication, on time.

Kept informed of my delivery every step of the way. Phone call to say they were close by. Helpful professionals gentleman who went above and beyond

We have the easiest to access property, ground floor, 20 steps to the bedroom to deliver and assemble the bed. Giving the attitude and threating to take the bed back if we do not remove a non-slippery carpet protection for them to walk over! We have works going on in the property and no builder carrying much heavier stuff had any issues! In fact, quite the opposite.
Had to remove it for these snowflakes meaning now have to buy and lay a new protection.
Extremely rude and arrogant, even telling my husband to leave the room when he came in to check the work half through as they 'are not done yet'...
Not the retailer fault (West Elm) but surely they can find some other company with the better integrity and attitude. Not a rocket science is it..?
Avoid

Regular correct updates and goods were delivered as promised with the time frame. The driver was in contact prior to delivery as I requested advance notice. All exceptional service. Faultless thank you - it is rare these days to receive such a quality service.