I've been a client for 20 years, but for some reason, they no longer give me account credit for online orders I make directly. Curiously, they allow account credit for my practice staff when they... Ver más
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Consulta las opiniones de los clientes
Good price, swift service and informative website detail. Lost a star because it took a week for them to reply to an online query regarding a next day delivery service....didn't matter in the end as... Ver más
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Lucy Thomas, our account manager is kind, friendly and efficient. She always goes above and beyond to help us with our order, source supply for us and give us the best price. Overall, WMS has a very c... Ver más
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The delivery was prompt, and all requested items were delivered. The only thing I would like to mention is the invoices were sent with the delivery note instead of sending the invoices to e by emai... Ver más
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Información sobre la empresa
- Tienda de artículos médicos
- Equipamiento y suministros hospitalarios
- Mayorista de productos farmacéuticos
- Proveedor de equipamiento médico
- Proveedor de equipos de control de la diabetes
Sobre Williams Medical
Escrito por la empresa
Williams Medical Supplies is the UK's leading supplier of medical disposables, equipment, pharmaceuticals, family planning products and medical services to the Primary Care market. Shop Online for our full range.
Welcome to Williams Medical…
As UK Healthcare’s leading supplier of medical goods and services, Williams is the number one destination for GP Surgeries, Commissioning Groups, GP Federations and Corporate Healthcare Providers.Combining exceptional customer service with great value pricing, Williams provide the market’s widest range of medical equipment, disposables, and pharmaceuticals. In addition, a fully comprehensive range of value-added support is also offered, including an ever popular equipment Test & Calibration service which is uniquely approved and accredited by leading manufacturers such as Welch Allyn, seca, Omron, Keeler, Vyaire and many more.
Giving you more…
Think of Williams as an extension of your team; making it easy for you to get exactly what you want, when you need it.From friendly and knowledgeable sales staff, through to same-day despatch on stock line orders and up to 60 days credit, everything Williams do is designed to give you more… more value, more service, more support, more time to focus on your priorities.
Experience for yourself…
Thousands of GP practices and valued customers trust Williams with their supplies each day.Begin your journey with Williams today at wms.co.uk or call 01685 846666.
Información de contacto
Craiglas House, The Maerdy Industrial Estate North, NP22 5PY, Rhymney, Reino Unido
- 01685 846666
- sales@wms.co.uk
- www.wms.co.uk
4,7
Excelente
2 mil opiniones
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Ordered last Friday
Ordered last Friday, was told that the order will be with me maximum on Monday. They then did not send the order and I had to call them on Monday to see what was happening. At this point I was told I would need to send another signature and they would send out the order. After this I was told it would be sent out again. Then received an email saying payment needs to be made on Tuesday before it can go out so again I was given the wrong information. Now I have lost a loyal customer due to their incompetence. I don't mind having to send additional signatures or making payment up front this is all standard, its the misinformation given and false promises of deliveries by a certain day. There are many better companies providing supplies with much much better service such as MEDISUPPLIES, MEDICALSUPPLIES, PRIMARYCARESUPPLIES. Never had a problem with any of the above. I would not have left this review if I had actually been followed up on and they tried to do something for me but it felt like they do not even care.
23 de octubre de 2024
Opinión espontánea
Respuesta de Williams Medical
Hello Hassen,
Thank you for taking the time to provide a review.
I'm sorry that you feel your experience with Williams Medical Supplies was worthy of 1 Star. I'd personally like to take ownership of your complaint and investigate this fully.
In order for me to do so, I'll need at least one of the following please, so that I can track your order journey from start to end.
1. Your full name 2. Your account number or postcode. 3 Order number 4. Your email address.
Please could you email your information (Listed above), to me directly please, so that I can look into this immediately, my email address is Cherie.coles@wms.co.uk
We apologize for any inconvenience caused
Kind regards
Cherie Coles
Customer Care Manager
Prompt delivery
The website is straightforward and easy to use. Delivery prompt inside timescale promised.
14 de octubre de 2024
Respuesta de Williams Medical
Good morning,
Thank you for taking the time to provide a review.
We are glad that you were happy with our newly designed Website, and that your order arrived so quickly.
Thank you for ordering from Williams Medical Supplies
Kind regards
Cherie Coles
Customer Care Manager
very good no issues
15 de octubre de 2024
Respuesta de Williams Medical
Hi,
Thank you for your 4* start rating on our Trust pilot site, we really appreciate all feedback. I'll ensure your comments are fed back to the staff at Williams Medical Supplies.
Kind regards
Cherie Coles
Customer Care Manager
Quick and efficient
Everything concerning my order was processed efficiently and the goods were delivered promptly.
21 de octubre de 2024
Respuesta de Williams Medical
Good morning Julian,
Thank you for taking the time to complete our Trust Pilot survey, fed back like yours helps others assess our customer service standard as a whole and helps us plan and improve where any shortfall exists.
Kind regards
Cherie Coles
Customer Care Manager
Staff always friendly and helpful
Staff always friendly and helpful. Goods ordered delivered quickly
17 de octubre de 2024
Respuesta de Williams Medical
Good afternoon Denise,
Thank you for your lovely comments and 5* review, I'll ensure that i feed them back to both the sales floor and warehouse staff here at Williams.
Kind regards
Cherie Coles
Customer Care Manager
Respuesta de Williams Medical
Good afternoon Elaine,
Thank you so much for taking the time to complete our survey and giving us a 5* rating. Your feedback is so important to us and it ensures that we continue to strive to deliver customer excellence.
Kind regards
Cherie Coles
Customer Care Manager
Customer service super helpful and…
Customer service super helpful and supportive. Extra quick delivery. Excellent service all in all ☺️
8 de octubre de 2024
Respuesta de Williams Medical
Good afternoon,
Thank you so very much for completing our Trust pilot review, it's always great to have feedback, especially when we have an overall 5* rating with comments like yours. I'll ensure your comments are fed back to the staff at Williams, thank you once again.
Kind regards
Chere Coles
Customer Care Manager
Respuesta de Williams Medical
Hi Paul, Thank you for completing our Trust pilot review, it's great to hear you were extremely satisfied with delivery service.
Kind regards
Cherie Coles
Customer Care Manager
Easy buying experience and arrived…
Easy buying experience and arrived promptly and well packed the next day. Really can't ask for better.
9 de octubre de 2024
Respuesta de Williams Medical
Hi,
Thank you for reviewing our service, we're so pleased you've experienced such a first class service, we look forward to servicing you in the future.
Kind regards
Cherie Coles
Customer Care Manager
efficient door to door service
8 de octubre de 2024
Respuesta de Williams Medical
Hi Marie,
Thank you for completing our Trust pilot review, it's always great to have feedback on our service, we look forward to servicing yo in the future.
Kind regards
Cherie Coles
Customer Care Manager
Expectations WELL exceeded!
I have just had an extraordinary experience. I have found a company that really does care about its customers. I bought an INR checking machine last week (for a very good price, I must say) from WMS, but forgot to plan it so that it would be delivered whilst I was at home. I'd planned to be away for the weekend, just when it was due to be delivered. So I called them, and they were very understanding and helpful. They intercepted the order and delayed it so that it left on Monday instead. It arrived today, Tuesday, safe and sound. And the lovely lady from Customer Services had checked the delivery status and phoned me to ask if it had arrived ok. That is truly caring service, for which I am very grateful. I would give 10 stars if I could! Thank you.
8 de octubre de 2024
Opinión espontánea
Respuesta de Williams Medical
Hi Mark,
Thank you so very much for such a wonderful review. I've traced your order details and managed to find out that it was our Tina who was the young lady who looked after you from start to finish, amending your order delivery date and then calling you back to ensure you'd received your parcel safely.
I've made sure that your lovely comments were fed back to her and everyone here at Williams. We are so pleased that you've experienced such a great customer experience.
I hope you had lovely weekend away?
Kind regards
Cherie Coles
Customer Care Team Manager
Perfect experience
Perfect experience, very helpful on thre phone and fast delivery
25 de septiembre de 2024
Respuesta de Williams Medical
Hi Jay,
Thank you so much for your lovely feedback on our sales staff and delivery service. I'll ensure that your comments are fed back to everyone here at Williams.
Kind regards
Cherie Coles
Customer Care Manager
Respuesta de Williams Medical
Thank you for your 5 star review and feedback Naina. Were so pleased we were able to help.
Take care from us all at Williams Medical Supplies
Great experience as a first time buyer
Great experience as a first time buyer, good communication and super fast delivery. Thank you
1 de octubre de 2024
Respuesta de Williams Medical
Thank you for such a lovely review Louise, welcome to Williams and please remember, if there is anything we can do to help, just let us know on sales@wms.co.uk or 01685436666 and we will be happy to help.
Take care from us all @ Williams Medical
Quick delivery ,impressed
1 de octubre de 2024
Respuesta de Williams Medical
Thank you for the great review Keith, were so pleased we were able to help.
Take care from us all @ Williams Medical.
Respuesta de Williams Medical
Hi Terry,
Thank you for your comment regarding the service you've received from us. We always aim to deliver a 5* service so it's really great to hear that we are achieving.
Kind regards
Cherie Coles
Customer Care Manager
I had a small hiccup with my order with…
I had a small hiccup with my order with WMS. It was lost in the system, showing as having been dispatched, but DHL having no trace of it. I both sent emails and phoned WMS. When Louise and Rhian got onto the case, my order was promptly delivered within 24 hours. These 2 great ladies came to my rescue. They apologised for the delay and even sent me a box of goodies as an apology and for good will too. Fantastic service from Louise and Rhian. Will definitely use WMS again.
13 de septiembre de 2024
Respuesta de Williams Medical
Good afternoon Mr Perrie,
Thank you for taking the time to complete our trust pilot survey. I'm sorry to hear you initially experienced a delay with your order but pleased that you allowed us to investigate and turn the issue around for you.
I'll ensure that your comments are fed back, not only to the ladies involved, but the whole of the sales floor. I'm also glad you enjoyed your goody box. Thank you once again 😊
Kind regards
Cherie Coles
Customer Care Manager
Excellent Service
The cuff on my BP monitor was damaged. Had it for a long time so was not sure I could get a replacement. Advisor was extremely helpful and order arrived very quickly and was exactly what I needed.
20 de septiembre de 2024
Respuesta de Williams Medical
Hi Ruth,
Thank you for completing our review and giving us such good feedback. it's great to hear how satisficed you are with not only your product, but our customer service and delivery timescales too.
Kind regards
Cherie Coles
Customer Care Manager
Very Helpful team
13 de septiembre de 2024
Respuesta de Williams Medical
Hi There,
Thank you for completing our Trust pilot survey this afternoon and giving us a an overall 5* rating, your comments mean so very much.
Kind regards
Cherie Coles
Customer Care Manager
Efficient ordering and next day delivery
Efficient ordering and next day delivery
18 de septiembre de 2024
Respuesta de Williams Medical
Hi Roger,
It's to hear we've provided a first class service, we always strive to deliver the best results for our customer and to hear this has come to fruition makes everything worth while.
Kind regards
|Customer Care Manager
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