Awful stressful experience and negligence
Called reception and spoke to 3 different people confirming if I can come down for the full mouth consultation and to get an assessment of my cracked molar which I had sent a pic and x ray off. They eventually said yes it was fine. I was traveling a 5 hour round trip and didn’t want to come back again for just this issue to be looked at. Reception had not informed the dentist who thought it was only a full mouth examination. I explained the situation and she got the pic and x ray from reception. I asked her for advice on the crack and she looked at the clock and asked to take a look herself because she needs to see for herself instead of talking about it. I was given anaesthetic and she started to remove my temp filling, I became anxious because the assessment was taking a while and she was not saying anything, then she stopped and said she couldn’t find the crack but had cut my tooth as much as she could! I was shocked to hear this as there was no discussion around cutting the tooth and I had not given consent or seen a treatment plan. When I became anxious, she asked the assistant to inform Seb - who did not arrive, neither have I heard from him since and it’s been a week, there was a clinic manager in that day who also didn’t check if everything was ok. I later met her downstairs and she said they don’t normally do treatments without a treatment plan.
I felt upset that I had driven 2.5 hours to be so rushed without any explanations given. I sat downstairs for about 30 mins talking to the clinic manager and saw no one else waiting to be seen, it was around lunch time & I felt more care and attention would have prevented the issue.
I will not be going back and now my previous dentist refuses to continue working on this tooth because it has too much work done on it for her liking. I feel devastated that I attended this clinic for a 2nd opinion when I had a better biological dentist - just because this clinic had funky ideas about oil pulling etc!!
I would not recommend this clinic at all and feel very upset at the awful, hurried treatment I received. My worst dentist experience ever. I'm also a bit perplexed how they got so many 5* reviews , I think they’re mostly for previous dentists! I am trying to sue the clinic as i attended the clinic thinking the dentist was working for them , however they insist that the dentist was a contractor working on her own. They asked me to sue the dentist. They know full well that there was no treatment plan yet sent me lies from the dentist! Instead of admitting the mistake and paying the small amount of compensation and apologising they are happy to waste money hiring a barrister and prolonging the issue causing me more stress. I STRONGLY SUGGEST you use another biological dentist as this clinic is incompetent and crafty.








