Worktop Express Opiniones 69.011

From initial call to delivery everything happened as promised

Great service ! Prompt delivery and competitive prices !

product as described, efficient service

Worktops are great for price yes very happy and you couldn't have delivery guys any nicer and polite with boys who came here so thank you everyone

Fast delivery, great looking worktop

Excellent choice and helpful information on the website and then very quick delivery even to our rural area.
Very happy with the worktop, splashback, sink and tap.

like my first delivery they were very quick and friendly can recomend this company and would use again.

Ordered a precut worktop with sinks and hob cut outs, it came exactly as per my design and fitted perfectly. Delivery was also on the date agreed and I had no issues.

Communications & Delivery being on time and on the day I wanted

Brilliant staff 👏

I ordered an worktop for my kitchen which was delivered very quickly. Only after I received I realized thats not the right size (thickness) and they have accepted the return without any hesitation. Highly recommended.

Excellent service and advise. Speedy hassle free delivery.
Perfect made to measure compact laminate worktop and polished edges & corners.
Website easy to use and order.
Highly recommended hassle free ordering and delivery.

I ordered over a bank holiday and received my order within 2 days.
The ordering process was good along with the design pad.
Delivery was good with good tracking ability, the 2 lads were really good phoned in advance giving a good update. Really happy with the quality everything was well wrapped and protected.

All special requests expedited perfectly and a second order was delivered the following day without fuss, with pleasant delivery persons and in perfect condition.

Hassle free and very supportive when contacted.

AVOID
Having used worktop express in the past without issue, we ordered some oak block laminate worktop to replace our current inherited kitchen worktops

The order was delivered into our kitchen, this was the only room where the 4m and 3m piece would fit. I inspected the worktops as best as I could but the 3m was placed on top of the 4m piece and also the edging strips supplied with the worktops were covering some of the worktop so I couldn’t see everything and couldn’t move them as they weigh a tonne, but I ran my hand over what I could to feel for gouges or dents etc and looked through the plastic at the bits which were visible. As we are renovating we kept the plastic delivery wrap on to prevent any paint or plaster going onto the worktops. Last weekend, we came to fit the new worktops; my husband and I measured up and peeled a section of the wrap away to make the cut, leaving the rest of it on until the point that we lifted it from the floor so we didn’t scuff the laminate dragging it, at the point that we lifted the section onto the cabinets and removed the plastic wrapping we were dismayed to see a puncture mark in the front of the laminate. We couldn’t progress with fitting the worktop and had to wait until Monday morning to call; I called, expecting helpful customer service, an apology for sending damaged goods and a ‘no worries we’ll get you a replacement out straight away’ response. Instead I was met with a quite blunt ‘send us an email with a picture but because you’ve cut it we don’t offer replacements’ I explained that we had not known the damage was there before cutting it and regardless of the fact we had cut it, it’s not as though they could sell it onto any one else because it’s not useable.
The customer services representative who has been replying to my emails and who was the person I initially spoke to has been incredibly unhelpful, blunt and smug in their refusal to escalate to their manager.

The reply I got to my email was that they do not offer refunds or replacements once you have cut the worktop and by doing so you have accepted their Ts and Cs. Needless to say we are astounded at this point. I quoted the consumer rights act to them and pointed out that their own internal policies cannot over ride someone’s statutory rights; they still kept going back with the same rhetoric. I have pointed out to them that it is irrelevant if their internal policy is to not refund or replace damaged goods once they have been cut, it does not over rule the consumer rights act and we did not accept delivery of damaged goods. We inspected them as best as we were able for our situation of not wanting to damage them while there was paint around which may have damaged them. I explained to them that my husband and I are regular working people, we cannot afford to just buy another worktop for nearly £200, we can’t afford to have a new kitchen, so a splash of paint and some new worktops is the best we can stretch to. Their offer was initially a wooden chopping board as a good will gesture, which was an absolute laughable joke. Their second offer was 10% off if I wanted to reorder. We paid £179 for the damaged piece; however all told we spent nearly £500 with them once you factor in the other worktop, the fixing kits, colour matched resin and delivery. They have even tried to change tact and suggest that because the damage wasn’t reported at the time of delivery that we may have damaged it ourselves after already in a previous email reply having apologised and said that sometimes their delivery standards fall short and products may be delivered to customers with damages or imperfections. Absolutely outrageous. I specifically asked to have the issue escalated to a manager and was told they had closed the case.

I note on another reviews here that others have found that their cases have been closed under the pretence of not speaking to the customer services representative politely; I will be happy to post transcripts of every interaction here if that occurs in my case as I have been completely respectful and polite throughout.

I have submitted a complaint through citizens advice to trading standards as worktop express have point blank refused to reimburse me for the faulty goods they have delivered, which in my opinion is tantamount to theft

Edit: 22/04/26
After getting another worktop delivered the lovely delivery drivers said that the original worktop had a defect in the chipboard which would have been present at production so we should absolutely have been refunded. WE have also lied in their reply to this review; they stated the 4m piece was laid ontop of the 3m piece which was not the case, it was the other way round and I have photos which show this. Also, I did not express any understanding on initial contact that us having cut the worktop meant it couldn’t be replaced if it arrived damaged

The top was warped when it was delivered. We have had to put large weights on it and brackets to the sub frame to pull it back to level. We did not have time to wait for a new one to be delivered so accepted it and took the risk that we could make it as good as we wanted. Disappointed that the QA/QC for the material prior to dispatch was not to a good standard. This is a surprise as the 3 other tops I have purchased were very good quality.

Quick update for the above. The worktop team called and were extremely sorry about the material not been to the standards they expect to deliver. They were excellent on the phone and have been very generous with an offer for the inconvenience caused. Great company and great customer service. Certainly a company to use for your worktops.

Found this company when let down by someone else.
Excellent communication, regular updates. Texts, emails and tracking meant I knew where my worktop was every step of the way