Update May 17: Money finally arrived, took 6 days. Platform does pay but customer service and withdrawal speed need significant improvement. -Day 4 update: Still not paid. Support refuses to es... Ver más
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Consulta las opiniones de los clientes
The tables are fun, they keep them pretty balanced overall. You may hit a luck streak or a slump just like other sports and competitions. As many times as you will lose to a bad beat, you can also win... Ver más
To be honest it seems very rigged, i haved played many sites and have never seen a site like this for bad beats, there is never a sweat free hand really.. the global spins are a total joke altogether.... Ver más
Even 1 star is too much. I have never seen so many quads and straight flushes happen so often. Also never had this many ridicolous bad beats. Deposits have issues at times and you can't withdraw right... Ver más
La empresa ha respondido
1,6
Muy malo
67 opiniones
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
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Save your $
You might as well take $300 (cost of a one-year subscription) and burn it.
My feeling is that the algorithm is designed to make sure you lose.
28 de julio de 2024
Opinión espontánea
I agree with everyone about how brutal this poker site…
I agree with how brutal this poker site is between the lack of players and the way the hoax you into a $5 three person tournament, and then they spin a wheel to decide if youre going to be playing for (what should be a $15 pot minus the company rake) which usually turns out to be a $10 payout, or every once in a while its $15 or $25.
Why is a review company called CardsChat reviews giving them 5 stars when I'm seeing one star reviews everywhere else online?
21 de julio de 2024
Opinión espontánea
Respuesta de wptglobal.com
Dear Mathew, Thanks for taking the time to bring this to our attention—much appreciated. We apologise for the delay in responding to your complaint.
We completely understand that poker can be frustrating at times. As a game of both skill and luck, the deck can feel stacked against us. But with absolute certainty, we assure you that all games at WPT Global are fair and truly random.
No participant is ever favoured over another, and the system is built specifically to be beyond tampering or corruption from any source, within or without.
Please understand that it is also in WPT Global’s own interest to maintain a perfectly even playing field. Our games must be above reproach. In most poker games, one does not play against the house; that is to say, WPT Global does not profit from a player’s loss. Rather, rake is a small fee deducted from the total pot at the end of a hand, independent of the winner. To favour one player over another would undermine the legitimacy of our games without benefit. Fair games is an intrinsic part of our promise to all WPT Global players and always will be.
Of course, that does not make a bad beat sting any less, but we hope you understand our commitment to fairness. Cheers, and if you’ve any further concerns or wish to discuss the topic, send us an email any time to customercare@wptglobal.com.
Playing over 20 years online.
Playing over 20 years online.
Never seen such a scammer site in my life, software is a nightmare, support stupid, money not safe.
Stay away from there, there are dozens of other apps to play on
14 de julio de 2024
Opinión espontánea
Respuesta de wptglobal.com
Dear Dima, Thanks for taking the time to bring this to our attention—much appreciated. We apologise for the delay in responding to your complaint. We’d love the chance to review and address your concerns directly. Please email us at customercare@wptglobal.com concerning this, and we’ll delve into your case to help resolve it. Thanks, and we look forward to hearing from you!
They are scammers
They are scammers , everything was smooth and perfect untill I requested my money , first it was small amount and it got rejected for unknown reason , I requested it again and they blocked it one more time , I ran out of patience and lost it , then I deposited again and won again some extra , wanted to withdraw and tried crypto withdrawal , but they rejected again, gambled and lost that amount , well I couldnt believe it can be a scam , then deposited around 200$ , worked my ass off , went upto 550$ and requested 500$ to the same bank account where deposit came from, they rejected for unknown reason , when I texted support they said there is unknown problem and cant let me withdraw . I double checked with my bank if It was any problem , they said everything provided was 100% correct no errors , again I requested withdrawal also texted support . They are scammers . I have lost my patience and lost all of it and right away I get e-mail from them that they can let me withdraw crypto this one time 🤣🤣🤣🤣 what a gang of scammers this is , guys stay away from their platform
5 de mayo de 2024
Opinión espontánea
Respuesta de wptglobal.com
Dear Customer, Thank you for bringing this to our attention. And please apologise for the delay in addressing your query.
Additional checks and validation may be necessary before your withdrawal can be processed.
We aim to provide a fast and friendly service experience and respond quickly to any enquiries.
Please reach out to us any time through customercare@wptglobal.com if you’d like more details about your KYC account verification.
Kooshi 420
Thought play was alright till I wanted to cash out. Everything froze couldn’t even play froze for security reasons try to send documents.ok. Then you need facial recognition and it don’t work. all I cashed out is what I put on so I could keep playing actually like playing here.very disappointed
25 de abril de 2024
Opinión espontánea
Respuesta de wptglobal.com
Dear Customer, Thank you for bringing this to our attention. And please apologise for the delay in addressing your query.
Additional checks and validation may be necessary before your withdrawal can be processed.
We aim to provide a fast and friendly service experience and respond quickly to any enquiries.
Please reach out to us any time through customercare@wptglobal.com if you’d like more details about your KYC account verification.
The entire game is rigged
The entire game is rigged. I have never seen so many coolers in my 5 years of playing Texas Hold'em. AA appears in basically every 5 games, and they are all defeated by various strange hands, such as 46o and J5o. Every time you have a flush your opponent has a higher flush than you, and strangely enough, there aren't many people playing at all, and many tables are empty. What's even more ridiculous is that almost no one is playing tournaments in the WPT, and the number of real players is pitiful. I suspect they have a large number of bots that start letting you win some money and then give you a cooler when you win a certain amount. Makes you lose all your money.
5 de abril de 2024
Opinión espontánea
Respuesta de wptglobal.com
Dear Customer, Thank you for your feedback, and I apologise for the delay in addressing your message.
We completely understand that poker can be frustrating at times. As a game of both skill and luck, the deck can feel stacked against us. But with absolute certainty, we assure you that all games at WPT Global are fair and truly random.
No participant is ever favoured over another, and the system is built specifically to be beyond tampering or corruption from any source, within or without.
Please understand that it is also in WPT Global’s own interest to maintain a perfectly even playing field. Our games must be above reproach. In most poker games, one does not play against the house; that is to say, WPT Global does not profit from a player’s loss. Rather, rake is a small fee deducted from the total pot at the end of a hand, independent of the winner. To favour one player over another would undermine the legitimacy of our games without benefit. Fair games is an intrinsic part of our promise to all WPT Global players and always will be.
Of course, that does not make a bad beat sting any less, but we hope you understand our commitment to fairness. Cheers, and if you’ve any further concerns or wish to discuss the topic, send us an email any time to customercare@wptglobal.com.
Scammers
Scammers. Dont EVER deposit a dime here. Theyre scamming you. Wont pay out.
27 de febrero de 2024
Opinión espontánea
They dont pay you..
They dont pay you... always an excuse dont ply on this site, isso like trow your money in The garbage. Go on party poker and pokerstars, they will pay you
1 de enero de 2024
Opinión espontánea
Respuesta de wptglobal.com
Dear Customer, thank you for bringing this to our attention. Please apologise for the delay in addressing your message.
Additional checks and validation may be necessary before your withdrawal can be processed.
We aim to provide a fast and friendly service experience and respond quickly to any enquiries.
Please reach out to us any time through customercare@wptglobal.com if you’d like more details about your KYC account verification.
Worst poker site
Worst poker site , I deposited 300 Canadian and then the next day I could not sign in . They told me send my I.D and other information, after I did it i still could not log in . Scam site . Save your money. They replied back saying I had to do some steps to prove my identity which I already did months ago.
1 de noviembre de 2023
Opinión espontánea
Respuesta de wptglobal.com
Dear Cong, thank you for bringing this to our attention, please apologise for the delay in addressing your message.
Additional checks and validation may be necessary before your withdrawal can be processed.
We aim to provide a fast and friendly service experience and respond quickly to any enquiries.
Please reach out to us any time through customercare@wptglobal.com if you’d like more details about your KYC account verification.
WPT controls the outcome of each hand
WPT controls the outcome of each hand. Also, on several hands, they failed to accurately account for the hand. For example: three two's, noted as a pair of two. A flush noted as a king high. Both hands were losers to lesser hands. Then more than statically impossible strategically placed river card to win over a far superior hand.
12 de diciembre de 2023
Opinión espontánea
Respuesta de wptglobal.com
Dear Customer. Thanks for your feedback. It sounds like you might have been playing the Short Deck poker variant, which has some rule differences with Hold’em and the most common poker games. Visit https://wptglobal.com/how-to-play/short-deck-overview to read our game type page.
Feel free to contact us anytime at customercare@wptglobal.com if you have any questions or concerns regarding Short Deck or any of our games.
Even 1 star is too much
Even 1 star is too much. I have never seen so many quads and straight flushes happen so often. Also never had this many ridicolous bad beats. Deposits have issues at times and you can't withdraw right away. Their customer support is horrible and i understand all that is speculation but one thing for sure is that their Global Spin is DEFINITELY rigged for more action. If you play few times you will know this for sure. Anyways horrible experience.
13 de diciembre de 2023
Opinión espontánea
Respuesta de wptglobal.com
Hey Hoon, Thanks for your comments - variance is an aspect of poker, even for the very best. We understand that it can be frustrating at times when the deck feels stacked against us, but with absolute certainty, we can assure you that all games at WPT Global are truly random and fair.
While the fairness of our games is vetted by third parties, please understand that fairness is also in our best interest. No player is ever favoured over another. Whether it’s our own internal biases, or our tendencies to recall the bad instances more than the good, or whether it’s because players always play strong starting hands and it therefore appears that they come up against each other more often, these spots occur with the expected frequency across all our games.
What sets great players apart is how they handle these tough times. It’s about making smart decisions, learning from each hand, and staying positive. We’re always here to help you or discuss aspects of the game - send us an email at customercare@wptglobal.com any time.
WPT not paying up bonuses/bonus cash
WPT not paying up bonuses/bonus cash.
do NOT recommend
Upd.
Wow, it took WPT around 13 MONTHS to React.
Such a great customer support!
I've deleted the app long time ago btw.
22 de noviembre de 2023
Opinión espontánea
Respuesta de wptglobal.com
Hi Jared,
Thanks for taking the time to bring this to our attention - much appreciated. We’d love the chance to review and address your concerns directly.
Please email us at customercare@wptglobal.com concerning this, and we’ll delve into your case to help resolve it.
Thanks, and we look forward to hearing from you!
Great poker site
I had a pleasant experience compared to the other big 2 sites. Played for a few days then withdrew at a profit and got paid out within 24 hours. Not many poker sites you can say about that who make it very troublesome for you.
Only confusing thing for me is when they have a different currency cash table which you need to try adjust to and figure out the native currency amount. Other than that, will play again
4 de noviembre de 2023
Opinión espontánea
Overcharged deposit and keeps closing support case
I watch WPT all the time and figured I would try their site as it seemed legit... but... I deposited 300USD and was charged 313.53 USD.... contacted their support, was told that it's my bank... it wasn't..... my bank confirmed it.... I sent them proof and they say they wil look into it. then they close my support case.... I reopen it, they close it again.... 3 weeks now and my support case keeps getting closed and I do not have a refund for the overcharge and no appology from WPT and no compensation for my time, effort, frustration and their screwup, which now looks more like a SCAM!!!!!
8 de agosto de 2023
Opinión espontánea
WPTGlobal !!! FIX THIS PROBLEM!!
I been learning playing poker and want it to improve my self so i register wptglobal and been practice learning poker in WPTGLOBAL and been playing for 1years... But starting this week i deposited few times in my WPT global account this week , and then suddenly my last deposit did not show on my wpt account. I email them multiple times but keep email me back wait 24-48hurs. and then after that they ask me to provided the proof of payment. so i email them 3time.... still doing nothing ... can't believe i'm wasting my time with this.
feel like some one is trying to steal my deposit..
i'm getting really tire chasing this... having bad time in WPTGLOBAL ...probably lost 100X more then that deposit i just did ..by now playing here .. and now they are trying to steal my deposite... is this why many of poker player don't recommand to play in online~when i start playing WPTGLOBAL also casino game in there ...when i press wrong button and poker casino pop up press wrong button few time lost big of my money... JUST watch out.. and take your time what you are clicking.
15 de agosto de 2023
Opinión espontánea
Respuesta de wptglobal.com
Hey Kook,
We're sorry to hear you encountered issues with your deposits. We strive to provide a seamless user experience and are committed to responding to any concerns as soon as possible.
To better assist you, please contact us at customercare@wptglobal.com. Our team will gladly work with you to find a solution.
Will lock your account as soon as you…
Will lock your account as soon as you win and try to withdraw.
14 de agosto de 2023
Opinión espontánea
Respuesta de wptglobal.com
Hi John, thank you for bringing this to our attention.
Additional checks and validation may be necessary before your withdrawal can be processed.
We aim to provide a fast and friendly service experience and respond quickly to any inquiries.
Please reach out to us any time through customercare@wptglobal.com if you’d like more details about your KYC account verification.
SCAM ALERT!
SCAM ALERT!
I successfuly deposited few times in my WPT global account, and then suddenly my last deposit did not show on my wpt account. I contacted them multiple times without any success. I provided the proof of payment. I also started receiving scam texts. After few hours they closed my account unilaterally and seized my money. They do not have any number, you can't chat, and their email replies do not have any signature.
STAY AWAY people!
13 de agosto de 2023
Opinión espontánea
Respuesta de wptglobal.com
Hi Cameron,
We're sorry to hear you encountered issues with your deposits. We strive to provide a seamless user experience and are committed to responding to any concerns as soon as possible.
To better assist you, please contact us at customercare@wptglobal.com. Our team will gladly work with you to find a solution.
Worse ever.
Worse ever.
Three days to know where to send papers to verify my info. Two days later they verify my document, and than 5 minutes later they lock my account freeze my money and tell me that I live another address and ask me to explain my self. SCAM , stay away.
I lost so far 300 on the tables and now $900 I mostly likely won't see. I have documents to prove my claim as this is outrageous.
10 de agosto de 2023
Opinión espontánea
Respuesta de wptglobal.com
Hi Peter, thanks for sharing your experience and feedback.
Additional checks may be required before a withdrawal can be processed. If you’d like more details about your KYC account verification. Please contact us any time at customercare@wptglobal.com, and we’ll set things right.
wort site i ever played
2 de agosto de 2023
Opinión espontánea
Respuesta de wptglobal.com
Hi Pavle.
Thank you for bringing this to our attention. We’re sorry for the inconvenience. We value your satisfaction and are continuously working to improve our app.
To better assist you with resolving this matter, please email customercare@wptglobal.com, We're looking forward to hear from you soon.
Use this website if you want to lose…
Use this website if you want to lose 100 out of 100 times when you get your money in good. And also definitly use this website if you would like to deposit large sums of money and never be able to withdraw a dollar. And lastly, use this website if you are looking for a poker platform that is an absolute waste of time.
8 de febrero de 2023
Opinión espontánea
Respuesta de wptglobal.com
Hi there, Shawn,
We are sorry to read about your experience.
We appreciate your feedback. We are aware that poker can be frustrating at times. The deck can appear to be stacked against us in a game that is both skill and luck based. However, we can guarantee that all games at WPT Global are both fair and genuinely random. Please feel welcome to contact us at customercare@wptglobal.com with any questions or concerns. We are always available to discuss the matter.
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